Social CRM: How Companies Can Link into the Social Web of Consumers
A Review of Customer Relationship Management: Successes, Advances, Pitfalls and Futures
CUSTOMER RELATIONSHIP MANAGEMENT Chapter 10 Prepared by Mark A. Jacobs, PhD ©2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or.
Direct Views: May 2010
Direct Views: March 2010
