© Prentice Hall, 2007Excellence in Business, 3eChapter 9 - 1 Producing Quality Goods and Services.
© Prentice Hall, 2004Business In Action 2eChapter 8 - 1 Producing Quality Goods and Services.
© Prentice Hall, 2007Excellence in Business, 3eChapter 9 - 1 Creating Value: Producing Quality Goods and Services.
© Prentice Hall, 2005Business In Action 3eChapter 8 - 1 Producing Quality Goods and Services.
