Service System Modelling Workshop, Manchester Business School, 9/20/2011
Kwan & Muller-Gorchs 2011, Constructing Effective Value Propositions for Stakeholders in Service System Networks
INFORMS 2014 - The Integration Quality Gap in Service System Networks
Dr. Stephen K. Kwan Professor, Service Science Management Information Systems College of Business Administration San José State University, CA, USA .
