Copyright 2009 John Wiley & Sons, Inc. Beni Asllani University of Tennessee at Chattanooga Service Design Operations Management - 6 th Edition Chapter.
5-1 Service Design Chapter 5. 5-2 Lecture Outline Service Economy Characteristics of Services Service Design Process Tools for Service Design Waiting.
Transparent Robustness in Service Aggregates Onyeka Ezenwoye School of Computing and Information Sciences Florida International University May 2006.
Building on Excellence
