Latest Market Trends Impacting Contact Center Strategy V1
Value analysis
CB Exam October-2010
Baykasoglu, V. Kaplanog˘lu
cost12eppt_04
CH01SMF
Activity Based Costing
Chapter 2
Ref Acceleration Cost
Cost Effectiveness and Cost Efficiency
12818finalnew Paper 5
Chapter 4_Cost Accumulation, Tracing and Allocation by Edmonds