IBM Research © 2009 IBM Corporation Challenges in Moving from Documents to Information Web for Services Rakesh Mohan, Biplav Srivastava*, Pietro Mazzoleni,
Concepts in Enterprise Resource Planning Fourth Edition Chapter One Business Functions and Business Processes.
Chapter1 business processes
Klewel Newsletter Winter 2009
Whitepaper: The Rise of the Social Enterprise - Happiest Minds
ERPL Chapter 1
6 tips to get your start up off the ground
Managing Customer Satisfaction