Delivery Gap Analysis
The Gap Model of Service Quality
ch11
ITSMa / ACS Presentation
Michael G. Warner 1 Chartered Marketer EMBA DipM FCIM FIDM Chartered Marketer EMBA DipM FCIM FIDM Michael G.Warner MBA DipM FCIM FIDM.
So You Want To Change
Chap001
Chap02 gaps model
The rebirth of SERVQUAL in service design
Theory of alienation in the software industry
Service quality gap
Gap inc
