CMO's latest report the 2011 state of marketing
More overview, efficiency and turnover: The blueprint for successful Multichannel in Business-to-Business (B2B).
Attractive experiences and loyal customers with efficient channels: The blueprint for successful Multichannel in Business-to-Consumer (B2C). Including special topic: How to bring «Gamification»
Customer service 2020
Philosophical Foundations for a Services Systems Approach
Editorial: The European Energy Markets Observatory, 16th Edition
