Zappos - Engage Today - 10-2-09
Metrics as a Competitive Advantage Genesys Strategic Planning Series CRM Exchange – October 2009 Tim Montgomery - The Service Level Group.
Nacufs 2011
HW 2 sample
Zappos - SXSW - 3-14-09
Zappos - TiECON - 5-16-09
Zappos - Startup2Startup - 03-26-09
JetBlue Airways
