Vodafone call center interview questions and answers
Reducing AHT
OTA Product Description
Customer service interview questions
Galileo's Dilemma - Satisfying The Information Consumer in the Post-PC Era - Andrew Thomas, SDL @ Lavacon 2012
Get Kudos from customers (without bribing them)
Opportunities for disruption in Financial Services (with a mobile focus)
TWTRCON NY 10 Real-Time Tools: Attensity | Maria Ogneva
Putting Mobile Devices at the Heart of your Customer Engagement Strategy
(1) VoiceXML Overview, Opportunities & Challenges Hitesh Kr. Seth Chief Technology Evangelist SeraNova, Inc [email protected] OReilly Conference.
First Contact Scheme. AGENDA House keeping Introductions & Warm up Overview of the First Contact Scheme Who is vulnerable? When to use First Contact How.
English accents 8. Historical change (iii) British prestige Innovations resisted in some parts of Britain.
