Ch 1
(c) Auth K Fairweather 07802 2505081 Customer Service NVQ Session 1: Monitoring Quality of Customer Service Kate Fairweather CMCAust Marketing 21/01/2014.
© 2013 IBM Corporation CMO and CIO: Friends with digital benefits iStrategy – May 15, 2013 Surjit Chana CMO, IBM Europe @SurjitChana.