In-house training Service Design Thinking
Socializing your CRM
Visual methods in UCD 2nd class
Marketing in a Post-PC World
Driving Customer Satisfaction: Addressing the evidence base A presentation to HMRC Michelle Harrison November 2011 1.
Multi-Channel Customer Contact: Channels, Choice and Change Glasgow PSCSF Oct 2013 Gerald Power .
Why Customer Journey Mapping?
Design Thinking: generare innovazione nelle aziende del TPL grazie alla tecnologia
Customer Engagement Model - Agency assessment
Go WithThe Customer Flow
Insight Into The Customer Journey
Putting customer insight into practice, Peter Gadsdon, Lewisham Council