Customers Expectation of a Service
Managing Customer Expectations
Certificate in Introduction to Customer Service Session One The Importance of Customer Service.
Communicate using customer service language F/601/1609.
Pacific NorthWest GigaPop November 29, 2007
How to Build a NOC. Identify Customers –Who are your customers? Understand Customer Expectations –What are your user expectations? –SLA’s? Support Service.
