Decision points on the path to unified customer engagement
Integrated Marketing Communications Lecture 1
Content 2015 - Post Modern Engagement
IMC Lecture 3
Salesforce and Gmail Fully Integrated (NJ Salesforce User Group Event)
New and enhanced WebSphere capabilities put your business in motion
The Common Process Model - a Focus on Service Performance
Lean Experience Design
La gazzetta dello sport, good practices for user experience design
Reinventing banking: Outside-in Digital Transformation
Design Driven Development
Transforming Services operations so that CEM becomes an enabler for improving customer engagement.
