Day 1 driving business impact multichannel excerpt
Steve Towers nasscom bpo summit 2012 opening keynote
From Complexity To Client Centricity
Building the Customer Centric Financial Services Enterprise - A Steria white paper
A Customer Centricity Paradox, a 2012 Acxiom & Digiday State of the Industry Report
Telecom Analytics India
How to Win One of the Top 3 Customer Service Awards
Customer centricity for media companies
Customer journey mapping
Growth Drivers of Indian paint Industry
Integrated Employee Engagement using InfoSlips and and Self Service
The fair exchange tutorial balancing customer needs and business objectives
