The future of customer service (is here)
Project Net Banking[1]
"Benchmarking - the UAE Style" by Zillay Ahmed
Leveraging Device generated Data for Business growth
Customer Satisfaction VS. Customer Retention
Marketing Effectiveness
ZA Benchmarking presentation
201306 Tech Decisions Webinar: Modernizing Claims for Better Customer Service
Defying the Trends: Grow in 2010
Sage CRM Product Overview brochure
Life insurance: Predictive Approach for reducing policy surrenders
Managed customer retention for life insurance co