Google Analytics
Crm
MCG Overview
Brochure: The Lead Automated Marketing Process (LAMP) Overview
Whitepaper Internet Marketing Overview
SQ Lecture Nine -Building Relationships & Service Recovery (Chapters 12 and 13)
Customer Relationship Management: Proposed Framework from a Government Perspective
Onlineretailpresentation2010
CRM implementation approach for salesforce.com by smarsys
Google analytics, Analytics, Universal Analytics
Database Management
Corporate Performance Management [CPM]