Building and sustaining total quality organizations
Armand Feigenbaum
Total Quality Management Ppt
Managerial Accounting, Chapter 13 by Crosson, Needles
Tqm1
Fqm chapter 1-2-7
Chapter 20 Operations Control McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
13 - 1 Lesson 13 Introduction To Quality quality is the ability of a product or service to consistently meet or exceed customer expectations.
Acquisition and Development Models
Hospitality Services
5-Quality as Strategy
Shank,Govindarajan(1994)Measuring the Cost of Quality a Strategic Cost Management Perspective
