081017 - web centric business model
Suggest an intelligent framework for building business process management [ pdf ]
HUMANE Winter School 2005 How to Organize for High Quality Services: Shared Service Centres Prof. Dr. J. Strikwerda Business School – University of Amsterdam.
Healthcare an technical textiles from an international Point of view – the German focus Andreas Schumacher Deutscher Textilreinigungsverband (DTV), Germany.