06 Service Quality
Passive Data Gathering A low cost solution for identifying customer service gaps.
HR-BRANDING: HOE KAN MARKETING HET IMAGO VAN HR VERBETEREN? Mey Mey Wijsenbek 1.
任維廉 THE HISTORY AND FUTURE OF SERVICE QUALITY ASSESSMENT: CONNECTING CUSTOMER NEEDS AND EXPECTATIONS TO BUSINESS PROCESSES GRAPENTINE, T., MARKETING RESEARCH,
