Customer Experience Management for Healthcare
Achieving Maternal and Child Health with RBF: The Results 2013
Achieving Maternal and Child Health with Results-Based Financing (RBF): The Results
SUNY Downstate customer service training slide show
Stocktaking of Results-Based Financing (RBF) Experiences in the World Bank Logan Brenzel, HDNHE July 8, 2009.
Using Results Based Financing to Strengthen Health Systems RBF Team, World Bank Group.
