30 Sec Elevator Pitch
Chapter 9 User Needs Analysis and Assessment. Guide to Computer User Support, 3e 2 Basic strategies to perform user needs analysis and assessment Major.
Chapter 5 Chapter 5: Common Support Problems A Guide to Computer User Support for Help Desk and Support Specialists second edition by Fred Beisse.
Chapter 4 Chapter 4: Troubleshooting Computer Problems A Guide to Computer User Support for Help Desk and Support Specialists second edition by Fred Beisse.
College of Technology Program Assessment AY 10-11 BEST PRACTICES.
Chapter 13 Computer Facilities Management. Guide to Computer User Support, 3e 2 Major types of computer facilities Common facilities management problems.
CHAPTER 1 Introduction to Computer User Support CTS 217: Computer Training & Support.
A Guide to Computer User Support for Help Desk & Support Specialists Fourth Edition by Fred Beisse Chapter 1 Introduction to Computer User Support.
Chapter 8 Product Evaluation Strategies and Support Standards A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED.
Chapter 7 User Support Management A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE.
Chapter 9 Chapter 9: User Needs Analysis and Assessment A Guide to Computer User Support for Help Desk and Support Specialists second edition by Fred Beisse.
A Guide to Computer User Support for Help Desk & Support Specialists Fourth Edition by Fred Beisse