1 The Canadian Service Delivery Journey Guy Gordon Executive Director, Institute for Citizen-Centred Service November 2009.
At the Heart of Innovation Innovative Cities Future Health in Innovative Cities Oulu coordination.
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Canadian Best Practices in Measuring Efficiency, Effectiveness and Performance of the Public Sector
From Single Windows to Integrated Service Delivery: A Canadian Perspective Institute for Citizen-Centred Service Charles Vincent - September 21, 2005 Presentation.
How to Conduct Customer Feedback? Ontario Public Service Management Board Secretariat Training Workshop Rob & Peggy Wong: Add you date and location Rob.
THE NEW PUBLIC MANAGEMENT Values of the New Public Management.
By ERIN Research CITIZENS FIRST 5 National Results 2008.
THE NEW PUBLIC MANAGEMENT The New Public Management basic description basic description NPM and the context of the Sponsorship Scandal NPM and the context.
at the Heart of Innovation
1 Achieving Continuous Improvement in Client Satisfaction Brian Marson and Faye Schmidt Service and Innovation, Treasury Board Secretariat of Canada.
