Towards Corrective Assurance in Adaptive Service-Based Applications Raman Kazhamiakin 1, Andreas Metzger 2, Marco Pistore 1 FBK-Irst, Trento, Italy SSE,
INFORMS 2014 - The Integration Quality Gap in Service System Networks
The Product Is not Enough: Deliver Memorable Experiences With Service Design
"Happy customers will drive your business. You must care for them, nurture them, and do whatever it takes to earn their undying loyalty. We all know that.
Customer Service Strategy “We work all the time, seven days a week. Even if we are the leader, we make it a point to serve and not be served” 5 -Wilson.
