Lesson 1 introduction to concepts and tools
ITIL: What is it? Why you should use it? How to use it? August 9, 2007 T.C. Kaiser Senior Customer Solution Architect CA, Inc. Tampa Bay Technology Leadership.
IT Governance – Leveraging ITIL ® v2/v3 for Governance Success Greg Charles, Ph.D. VP and Senior Advisor, Global Customer Success Group Western U.S. ITIL,
