Listening, Verbal, Non-Verbal, Written Definition: Process of transmitting a message from a sender to a receiver.
Body language Made and given in class by students following: S. Basyrova, D.Gorislavko, D. Obukhova, V. Korkina, V. Strekalov, D. Bezhanidze, V. Chyorny,
Hospitality Operations Analysis Ch 03: The Human Side of Personal Elements Dr. Edward A. Merritt The Collins Endowed Chair of Management California State.
