Oracle Acquired, Integrated, Offers Telephony@Work Products
Enabling Customer Centric Capabilities in the Front Lines
Oracle Contact Center Anywhere: Go To Market – Sales Overview James Owens – BDM, Specialist Sales APAC.
Technology and Security Roadmap (Help! Is it Safe to go Outside!)
The Role of Desktop Analytics; Big Data and the Customer Service Revolution by Anna Convery, EVP-Strategy, OpenSpan, Inc
The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin
Transforming Contact Centers with Speech and IP Jack Chase, Director of Product Management, NMS Rob Kassel, Senior Manager, Network Speech Products, Nuance.
Winning with Team USA
