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Multi-channel customer engagement SARAH BARROW HEAD OF CUSTOMER SERVICES AND ADMINISTRATION.
IN CAIS WTS - Martin Greenwood
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And Learning TEAL Consulting Limited a a Meeting Customer Demand in Challenging Times July 2010.
LSE Public Policy Group 30 th June 2010 Peter Coates Programme Manager Sunderland City Council.
What’s The Point?. To communicate a clear message that’s easily understood.
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Authentication Rod Matthews 30 September 2009. 2 1) DWP Government GatewaySlides 2-5 2) Government Policy Slide 6 3) Remote Authentication Slides 7-11.
Channel Shift The Poole Experience Public Sector Forums 7 th February 2012 Chris Angell Service Improvement Manager.
Calderdale Forward Special Board Meeting 13 December 2007 NEW LOCAL AREA AGREEMENT: Context and Next Steps.
LSE Public Policy Group 30 th June 2010
