To support the ambitious plans, Banyan Tree
has made three new directorial appointments
to strengthen its management team.
Arthur Kiong has been named managing
director of hotel operations in Asia Pacific,
while Bernold Schroeder is the new manag-
ing director for the Americas and EMEA. Paul
Rene Lee has taken up the post of regional
director of hotel operations in China.
Resort and spa operator
Banyan Tree is to nearly dou-
ble the number of properties
in its portfolio by 2013.
The group currently owns
and manages 30 resorts,
hotels, spas and galler-
ies around the world and
has announced a target of
having 56 sites in operation by
the end of 2013.
Plans include having a total
of 22 sites in Asia Pacific,
18 in China and another
16 across the Middle East,
Europe and the Americas.
The first new property to launch, in early
2011, will be the Eastern Mangroves resort in
Abu Dhabi, UAE. The hotel will feature 224
bedrooms and an Angsana-branded Spa.
Other openings planned for 2011 are the
Banyan Tree Riverside, Shanghai; Banyan
Tree Macau; Angsana Hangzhou; and Angsana
Balaclava in Mauritius.
The group has announced plans to have 56 locations by the end of 2013
Barbara Sovinc, a spokesperson for the com-
pany, said that the government – which owns
the park and land of the proposed spa – is
expected to give the go-ahead in early 2011.
“We are currently looking for co-financiers
for the project,” she added.
Slovenian salt production company Soline
Pridelava has been granted the rights to pro-
tect and develop the Seovlje Salina Nature
Park in the Piran Municipality of the coun-
try’s Littoral region.
The company already produces salt bath-
ing and beauty products under the Lepa Vida
brand and has announced that it will develop
a spa within the nature park.
Exact details for the spa, including the size
of the resort, are to be confirmed as the project
is at an early stage, but plans include outdoor
thermal baths and eco-friendly spa pavilions
housing treatment rooms.
Plans include spa pavilions and outdoor pools
spa opportunities
A 9,000sq ft (836sq m) spa has launched as
part of a new 239-bedroom Four Seasons
property in Denver, US - one of five sched-
uled to open this year.
Designed using neutral colours and an
organic influence, the Spa at Four Seasons
has sustainable bamboo floors through-
out and incorporates 10 treatment rooms.
Each of the treatment rooms are named after
a gemstone of Colorado; two of which are
couples’ suites. One of the suites has a rain-
water shower and the other a whirlpool.
Each treatment room is named after a local gem
SpaFinder Europe, the spa mar-
keting company which is part of
the global SpaFinder organisation,
has launched a new website called
Glambition to develop marketing for
day spas, salons, makeover studios
and health and fitness clubs.
The new website complements www.
spafinder.co.uk and ties in with the
company’s gifting programme whereby
consumer gift cards are sold via retail-
ers such as WHSmith and redeemed
at SpaFinder and Glambition facilities.
Details: www.glambition.co.uk
IMA
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Spa Opportunities is published fortnightly by
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The views expressed in print are those of the author
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A new in-house concept
called Iridium Spa is to be
introduced within Starwood
Hotels’ St Regis brand.
Speaking exclusively to Spa Business, Starwood’s director
of global spa brands and pro-
gramming, Mia Kyricos, said:
“Iridium Spa is a concept born
from the DNA of our brand,
originating with the famed
Iridium Room [a prestigious
ballroom] at The St Regis New
York in 1938.”
Iridium Spa will fit with guests who are the
most discerning of Starwood customers being
“generally the wealthiest and the most well-trav-
elled” (see Spa Business Issue 3/2010 p24).
The first Iridium Spa will debut at The St
Regis Lhasa Resort in Tibet at the end of 2010.
Facilities will include a signature relaxation
area – the Iridium Room – as well as a stun-
ning, gold-tiled swimming pool.
Hotel Levitunturi in Kittilä,
Finland, is to be rebranded
and renamed as Spa Hotel
Levitunturi following the
opening of a large new exten-
sion at the site – called Spa
Water World.
The two-storey extension
will include accommodation
as well as a large resort spa.
Facilities will include 12
treatment rooms, a total of 17
indoor and outdoor pools –
including large spa pools and
hot and cold plunge pools –
and a sauna world boasting
different types of sauna.
There will also be a large health and fitness
club, a Spa Bowling-branded ten pin bowling
centre as well as a range of restaurants – includ-
ing a Spa Bistro serving healthy foods.
Further St Regis properties in the pipeline
for 2011 include one European opening as well
as two in China, launching in the fourth quar-
ter. Asia is also a key market for the rollout,
followed by EAME.
With the Iridium Spa launch, owners will be
able to choose from two spa concepts devel-
oped exclusively for St Regis; the other is Bliss
World Holdings’ Remède Spa.
The hotel is situated within the cham-
pionship-standard Levi ski resort – the
northernmost site on current skiing World Cup
circuit. Details: www.hotellilevitunturi.fi
The first Iridium-branded spa will open at the St Regis Lhasa Resort
The spa includes 12 treatment rooms offering a range of therapies
Bannatyne Group has opened a £350,000
(US$0.6m, €0.4m) spa in Broadstairs, UK.
The spa is the 31st in the Bannatyne Spa
chain and is an extension to the existing
Bannatyne’s Health Club at Westwood Farm.
Open to members and non-members of the
health club, the single-storey spa boasts four
therapy rooms, a dual treatment room for cou-
ples and a relaxation room. Treatments include
lava shell massages, facials and detox regimes
as well as Ionithermie.
Wyndham Hotels has signed a 119-room
property in Colorado Springs, US. The
Mining Exchange is currently under redevel-
opment and expected to open in Q2 2011.
When open, the hotel’s large, walk-in
vaults, an original feature of the building
that was built by Winfield Scott Stratton in
1900, will house a luxurious day spa. The
spa will boast six treatment rooms and will
be open to both guests and non-guests.
Facilities include a steamroom, spa pool, a
group exercise class and a fitness centre.
Resort operator Park Hyatt will open a new
30-acre seafront property at the UNESCO
World Heritage town of St. George’s on
Bermuda’s exclusive northeast coast.
The US$160m (€120m, £102m) property
will include an 14,000sq ft (1,300sqm) lux-
ury Hyatt Pure spa, 111 bedrooms, 4,000sq
ft (370sq m) of conferencing space and an
18-hole Nick Faldo-designed championship
golf course. Slated to open in November
2011 the resort looks to tap into Bermuda’s
growing reputation as a golf destination.
The first property in Marriott’s Editions
boutique hotel chain has opened on Waikiki
Beach in Hawaii. The brand is being rolled
out in partnership with hotelier Ian Schrager
who is acting as creative director.
Further editions will open in Istanbul
in 2011, then Barcelona, Bangkok, Mexico
City and Miami. In London, the company
has acquired and will refurbish the Berners
Hotel. Editions properties will have spas
and will be styled for the local market.
Belgium-based Rezidor Hotel
Group has agreed a man-
agement deal that will see it
operate the 1835 White Palm
Hotel in Cannes, France.
The 134-bedroom spa hotel
will be rebranded Radisson
Blu 1835 Hotel & Thalasso in
December (2010) and joins
the Radisson Blu portfolio of
hotels. As part of the rebrand,
the hotel’s large thalasso spa
– Les Thermes Marins de
Cannes – will be marketed
as one the largest spas in the
region. The 2,700sq m (29,000sq ft) facility
houses 46 treatment rooms, a fitness centre,
indoor and outdoor swimming pools, ham-
mam, sauna, caldarium and spa pools.
Kurt Ritter, Rezidor’s president and
chief executive, said that the property will
“strengthen the group’s presence” along the
Côte d’Azur. The hotel is owned by Nathalie
Developer and operator Anantara Hotels,
Resorts and Spas is to extend its portfolio
of luxury resorts and spas across Asia, the
Indian Ocean region and the Middle East to
include 50 hotels in the next five years.
A total of seven new resorts in China,
the Maldives, Oman, Indonesia and the
UAE will open by the end of 2011. They
will include Anantara Kihavah Villas in
the Maldives. Opening in January 2011, it
will boast 78 over-water beach suites and a
signature Anantara Spa. Also featuring the
signature spa brand, Anantara Al Madina
A’Zarqa Resort in Oman will be set on a
peninsula in the Gulf of Oman and open
in March 2011.
The group’s first ventures into China
will be the Anantara Resorts in Sanya and
Xishuangbanna. Located on Hainan Island
in south China, the Sanya resort will open in
April 2011.
Visitors to the Armani Hotel Dubai will have
the opportunity to combat the signs of ageing
with the new Signature Collection treatment.
Armani/Spa, the first Armani in-hotel spa,
has taken inspiration from volcanic materials
Esclapez, who recently received the French
Médaille d’Argent du Tourisme (the nation’s
silver medal of tourism).
Located in the city’s Le Suquet quarter, the
hotel also boasts two signature restaurants.
Le 360 is situated on a roof terrace and offers
views of Cannes; Le Bio is located within the
spa and specialises in healthy dishes.
On the south-western tip of Bali, the
Anantara Uluwatu resort and spa will open in
mid-2011 with 77 suites. Finally, there are two
properties in Morocco –Anantara Marrakech
and Anantara Mogador, opening in 2012.
Facilities will include a 14,000sq ft luxury spa
The seafront hotel boasts one of the largest thalasso spas in the region
The planned openings include the Uluwatu resort in Bali
in the treatments, comprising a 30-minute face
massage and a 60-minute body massage.
The Signature Collection features two spe-
cially-designed products: Crema Nera, which
is aimed at women; and Skin Minerals, which
is targeted at male customers.
A new luxury day spa has opened
at L ong h i r s t Ha l l i n Mor p e t h ,
Northumberland, UK.
Set within the grounds of the 77-bedroom
Longhirst Hall hotel, Decoro Spa boasts five
treatment rooms, a spa pool, a traditional
sauna, steamroom, an aromatherapy room,
foot spas, and a monsoon shower - all
installed by Dalesauna. The spa’s treatments
will be supplied by UK-based product
house Natural Empathy and include mas-
sages, body wraps and facials.
The recent Green Spa Network Fall
Congress at the Westin Riverfront Resort
and Spa in Colorado, US, explored the core
greening issues affecting the spa industry.
The event examined new means to sup-
port green initiatives as well as nurturing
stronger community ties and recalibrating
spa models - such as the value proposition
of spas and why people visit them and how
spas can adapt best to a changing economy.
Details: www.greenspanetwork.org
The Ritz-Carlton Hotel Company has
signed a deal with the government of
Aruba to launch an exclusive 320-bed-
room oceanfront resort situated on the
Caribbean island’s Palm Beach. The resort
is set to open in late 2012 and will offer a
luxury spa, two swimming pools, a 24-hour
casino and a range of restaurants.
Details of the spa are to be confirmed but
the hotel will include Ritz Carlton’s signa-
ture Club Level, a private floor accessible
only by elevator key, offering light fare and
dedicated concierge service.
T h a i l a n d - b a s e d O ny x
Hospital ity Group has
agreed a deal to manage the
Herathera Island Resort on
behalf of Maldives Tourism
Development Corporation.
Set on Addu, the southern-
most atoll in the Maldives,
the 273-villa resort features
three natural lagoons, a tur-
tle hatchery and a 4km private
beach. Onyx will take over the
management of the resort
in December 2010 and will
commence an extensive rede-
velopment programme of the resort - including
work on the resort’s spa.
To take place throughout 2011, the upgrades
will also include enhancements to the beach
and villas as well as the addition of sports and
children’s facilities. When completed, the resort
will be re-branded and operated under Onyx’s
flagship Amari-brand. Facilities at the resort
currently include a large spa, three swimming
pools, a range of restaurants and bars and a
diving centre.
MTDC’s Chief Executive Off icer,
Mohammed Mihad noted: “We ‘e focused on
further developing the southern part of the
Maldives with Gan International Airport as
the hub. The relaunch of Herathera will play
a significant part in this.”
The resort will be located on a private beach
The Herathera resort will be rebranded as an Amari property by Onyx
Starwood Hotels & Resorts
Worldwide is to expand its
portfolio of spas, with more
than 150 planned for 2011.
The move will also see three
of its brands gaining their own
exclusive in-house spa prod-
uct. Of these, Shine Spa for
Sheraton made its debut at the
Sheraton Full Moon Resort &
Spa in the Maldives in 2009.
More than 15 are expected to
be open by the end of 2011.
Explore Spa by Le Meridien
will debut early in 2011 at Le
Meridien Oran in Algeria and Le Meridien
Pyramids in Egypt, with other conversions
and a number of new builds in development.
Elsewhere, Heavenly Spa by Westin will
double its 20 existing sites in the next two
years, while the Away Spa by W Hotels brand
is expected to triple in size – from five to 15
spas in the next few years.
Starwood is also continuing its partnership
with spa giant Steiner Leisure, with a total of 17
Bliss spas and 10 Remède spas operating at its
hotels and several more in development.
The plans include a roll out of Starwood’s Shine Spa for Sheraton brand
The opening date for London Syon Park, A
Waldorf Astoria Hotel in London, UK, has
been set for early 2011.
The hotel will include a luxury spa called
Kallima - named after the lepidopteran that
transforms from a leaf like insect to a butterfly.
The spa will have 11 treatment rooms, includ-
ing a double suite; a hydrotherapy suite; Vichy
shower; a rest and relaxation space; a nail spa;
indoor swimming pool; whirlpool spa; sauna
and steam room; and a fitness club.
A privately-owned luxury spa
hotel – Tauern Spa World –
has opened in the Alpine
resort town of Kaprun, Zeel-
am-See in Austria.
The construction of the
€83m (US$114m, £71m) spa
resort has taken more than
two years to complete.
The resort has 160 bed-
rooms and suites and has
been built around the large
Karpun Spa World concept,
which occupies more than
500,000sq ft (48,000sq m)
in and around the resort.
Spa facilities include 17 large treatment
rooms, huge indoor and outdoor swimming
pools, children’s pools, a brine pool, a herbal
bath, relaxation zone and 11 different types of
saunas in the ‘sauna world’ – including Finnish
saunas, an oven-sauna, a herbal summersauna
Private members health and
fitness club The Chelsea Club
has rebranded and relaunched
its spa offering at the Stamford
Bridge stadium complex in
London, UK.
Antara replaces the fitness
club’s former Escape spa and
will be open to non-members
for individual treatments and
day spa visits.
The rebranded and rede-
veloped spa now has five
treatment rooms, a tradi-
tional Turkish hammam, a
consultation room and an
open manicure and pedicure area.
Treatments include a wide range of
European, ayurvedic and Oriental therapies,
as well as fusion treatments, such as Ayurveda
Hot Stones (Lithos therapy and Ayurveda Oil
and a bio sauna. The spa’s treatments are based
on a holistic approach and include massages
and aromatherapy.
Other amenities at the resort include a health
and fitness club, a small children’s waterpark,
five restaurants, bars and a golf course.
therapy) and the Cleopatra Royal Bath (ori-
ental massage, aromatherapy body and face
treatment in a Turkish hammam).
Antara uses Only Yourx skincare and
Aromatherapy Associates products.
Gerald Lawless (executive chair, Jumeirah Group) and Haytham Joud (chair, Souria Holdings)
Facilities include 17 treatment rooms and a range of indoor pools
The revamped Antara spa has replaced the existing Escape Spa
Entrepreneur Tom Gustoff is planning to open
a second Massage Heights-branded day spa in
Atlanta, Georgia, US.
Gustoff will run the spa with Randy Merrill,
his strategic partner, and the site will be one of
20 Massage Heights spas planned to open in
and around the Atlanta metropolitan area.
The spas are operated on a monthly mem-
bership scheme and offer members a range of
massages as well as aromatherapy, hot stone
therapy, foot scrubs and facials.
Jumeirah Group has signed a letter of
understanding with locally based Souria
Holding to manage Jumeirah Abraj Souria,
a newly planned luxury hotel development
in the Baramkeh area of central Damascus
in Syria.
The hotel will be part of Abraj Souria,
a mixed-use development covering
300,000sq m (3.2m sq ft) that will contain
commercial and retail elements, including
a shopping mall, entertainment facilities
and an office tower.
Elegant Hotels has opened the Tamarind
Cove Hotel in Barbados following a multi-
million dollar renovation.
As part of the relaunch, the resort has
been renamed simply as Tamarind and
work on the property included the cre-
ation of a spa and relaxation space.
The new spa will offer a range of body
treatments inspired by local ingredients,
such as Bajan sea salt and Barbadian
Moscovado brown sugar. Other facilities
include three swimming pools.
Construction work has started on the
1,175-bedroom Marriott Marquis hotel in
Washington DC, US.
Facilities include a wellness centre, day
spa, a 5,200sq ft (480sq m) Rooftop Terrace,
and a wide range of restaurants. The hotel is
expected to open its doors in 2014.
The four-star hotel will look to tap into
the US capital city’s convention and events
market with 53,000sq ft of conferencing
space and three ballrooms – including a
30,000sq ft Grand Ballroom.
30–31 JANUARYHAIR & BEAUTYMesse Frankfurt, Frankfurt, Germany
Featuring a range of exhibitors, this event will
include workshops from experts as well as stage
shows, best-practice examples and interviews.
There will also be a Professionals Business
Corner lecture programme (in German) spe-
cifically for salon owners and managers.
Tel: +49 69 75 75 0www.hair-beauty.messefrankfurt.com
5–7 FEBRUARYTHE POOL, SPA-LIFESTYLE SHOW, SPATEXBrighton Hilton Metropole Exhibition
Centre, Brighton, UK
A trade show for UK pool, spa and wet
facility operators, now in its 15th year, also
featuring the annual BISHTA and SPATA
Awards.
Tel: +44 1264 358 558www.spatex.co.uk
9–12 FEBRUARYKOSMETIK EXPOMarriott Moscow Royal Aurora Hotel,
Moscow, Russia
The 2011 Kosmetik Expo event is primarily
intended for beauty industry profession-
als with the expo part of the event attracts
around 250 Russian and global companies. It
will also include a Wellness and Spa Forum
that provides a place for the exchange of
business experience and contacts within the
Russian spa market as well as a programme
of seminars including management and
massage elements.
Tel: +7 495 937 13 18www.ki-expo.ru
10–11 FEBRUARYWELLNESS & SPA FORUMMarriott Moscow Royal Aurora Hotel,
Moscow, Russia
Now in its third year, this two-day con-
ference is aimed at owners, managers and
investors of hotel and medical spas and well-
ness centres. The focus will be on integrating
the new, emerging spa market in Russia
with the country’s traditional rehabilitation
and balneology centres. It is held alongside
Kosmetik International (above).
Tel: +7 495 937 13 18www.ki-expo.ru
16-17 FEBRUARYNATURAL BEAUTY SUMMIT AMERICASheraton New York Hotel, New York, US
An event which promises to bring together
some of the leading and most influential
executives in the natural beauty industry to
debate and discuss major industry issues.
Tel: +33 1 44 69 95 65www.naturalbeautysummit.com
20-21 FEBRUARY 2010 (TBU)SPA & RESORT EXPO & CONFERENCE LOS ANGELESLos Angeles Convention Center, Los
Angeles, US
A spa and resort expo and conference to show-
case the industry’s latest trends, techniques
treatments, services and products. Running
alongside this is the Los Angeles Medical
Aesthetics Conference & Exposition for the
medical spa community. A similar event will
be held in New York later in the year.
Tel: +1 877 271 6789www.spaandresortexpo.com
21-23 FEBRUARYIYABAAccra International Conference Centre,
Accra, Ghana, West Africa
Featuring a range of exhibitors from across
Africa as well as educational aids for the
salon and spa industry, the 2011 Iyaba expo
in Ghana will also include nail and bar-
bering competitions as well as a two-day
business management seminar, which has
been extended from 2010’s popular salon
management workshop concept.
Tel: +233 21 765 604http://iyabaexpo.com
21-23 FEBRUARY BEAUTY ASIASuntec Singapore, Singapore
Hailed as Asia’s biggest gathering of cosmet-
ics, skincare, spa, health and fitness industry
Professional Beauty 2011 will take place in February at London’s Excel event space
professionals. Now in its 15th year.
Tel: +65 6299 8611
www.beautyasia.com.sg
24–26 FEBRUARYFORUMCLUB EXPO & INTERNA-TIONAL CONGRESSBolognatiere, Bolonga, Italy
A fitness and wellness congress and expo
held in conjunction with the third FORUM-
PISCINE for swimming pool and aquatic
centre operators.
Tel: +39 051 272 523www.forumclub.it/site/en/Home.html
26-28 FEBRUARYCosmobelleza & Wellness
Gran Via M2, Barcelona, Spain
International beauty trade show which
includes a spa and wellness conference.
Tel: +34 93 241 46 90www.cosmobelleza.com
27-28 FEBRUARYDAY SPA EXPO & BUSINESS FORUMLas Vegas Convention Center, Las Vegas,
Nevada, US
This sixth annual event will boast a diverse
range of exhibitors, as well as a business
education programme for spa professionals.
Tel: +1 702 893 9090www.dayspaexpo.com
27-28 FEBRUARYPROFESSIONAL BEAUTYExCeL, London, UK
With the recent acquisition of Professional
Beauty by Total Beauty, the two events will
be combined and will include a one-day
European Spa Convention on 27 February.
Tel: +44 20 7351 0536www.totalbeautyshow.com
As part of
A convention to change your business…Take home practical ideas to improve your business from
the World’s leading spa owners at our strategy conference.
Gain profitable sources of new revenue from suppliers in
our focused exhibition.
Network with key spa and hotel decision-makers on the
show floor, at the conference or at the convention party.
For more information, visit www.spaconvention.comor call + 44 (0) 207 351 0536
2011
CONVENTION27-28 FEBRUARYExCeL LONDON
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hen the going gets tough, the
tough get going. It’s a well
used phrase and one, I sus-
pect, that has been repeated
by management teams around the globe over
the last couple of years.
The economic climate for businesses in
most countries has been extremely challeng-
ing. Taking a straw poll of people I come in to
contact with on a daily basis be they business
partners, clients or peers in the industry, many
have spent increasing time ensuring they have
their financial house in order (strong cash
flow, stringent pursuit of debtors, etc) and
that they are looking after their talent.
The really smart ones are also keeping
a very keen eye on their competition and
equally looking to identify new areas in which
to expand. In terms of competition to spas,
there is obviously the ‘close in’ type – other
spas in the neighbourhood, or indeed further
afield (as people are willing to travel for the
experience); but competition should also be
viewed in the context of fighting for a con-
sumer’s ‘share of purse/wallet’ and indeed
fighting for ‘share of diary’, with time becom-
ing an increasingly rare commodity. It’s about
understanding the core emotional drivers that
motivate people to experience spas and con-
sidering who or what else might be able to
deliver against these needs.
If a core drive is relaxation or escape, then a
consumer might choose to spend their money
on a short city break. The motivation might
be deeper rooted – to rebalance and overcome
a bereavement. In which case, ‘competition’
may actually come from psychotherapists.
There are two schools of thought with
regard to competition. One is effectively to
ignore it and focus effort on delivering what
a business is good at. This is admirable, but
borders on the arrogant and can have seri-
ous downsides. The other, which I believe to
be more appropriate in this day and age, is
to approach the issue strategically and with
a more forensic analysis.
Strategically speaking, there are many
techniques and approaches that can be
adopted from straightforward desk research
There are around 300 ayurveda centres in the state
A group of 14 students from the Elly Lukas
Beauty Therapy College in Melbourne,
Australia attended the recent ISPA
Conference and Expo in Washington DC,
US to meet top operators.
The fourteen students, led by Alex Zotos,
visited Germany, France and the UK before
arriving at the conference. In all, the trip
took three weeks.
The students were given a 0 per cent loan
by the Australian government to cover the
costs associated with the trip.
The regional government of Himachal
Pradesh in India is planning to set up an
ayurveda university in the state.
The plans are part of the government’s
plans to invest Rs480m (£6.6m, US$10.6m,
€7.8m) in developing the region’s infrastruc-
ture around ayurvedic medicine facilities
and to establish the state as a leading region
for spa and medical tourism.
There are currently 300 ayurvedic health
centres in the northern Indian state.
US-based day spa operator Red Door, part
of the Elizabeth Arden group of compa-
nies, is preparing to enter the spa market in
India, with Mumbai as the first city being
targeted. The company is aiming to open
in all major cities in India.
According to Red Door chief creative
officer, Cornelia Zicu, the first spa will
open early in 2011.
It will be the company’s first facility in
Asia and packages will be “fine-tuned to
suit the Indian climate.”
(a lot easier in this Google-enabled world)
through to more intense ‘wargaming’. The lat-
ter is becoming much more prevalent. Not
only can it be very insightful to put oneself in
the place of the competition and assess what
action they may take, it can also be fun.
Like many things, effective ‘wargaming’
requires through planning and market anal-
ysis, an independent facilitator and benefits
from participation across many levels of the
business. Looking at one’s business from the
perspective of a competitor can be both lib-
erating and enlightening and more often than
not can identify ‘quick wins’.
I believe it is essential for spas to consider
their competition in the broadest sense.
As the US steel magnate Andrew Carnegie
once said: “And while the law of competition
may be sometimes hard for the individual,
it is best for the race, because it ensures the
survival of the fittest in every department.”
Explore further: www.brandhouse.co.uk
Crispin Reed is the managing director
of Brandhouse, a leading independent
brand agency specialising in strategy
and creativity. Brandhouse focuses on
understanding the people who choose
and use brands, and the emotional bonds
that they form with them.
11
TO ADVERTISE call +44 (0)1462 471907 email [email protected]
RA
ININ
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EDU
CA
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www.business.humber.ca
Spa Management
Take a one-year journey into
Humber’s Spa Management diploma program coverseverything from managing a spa to starting your own– all within one year.
business.humber.ca
For more information contact: Antonietta Perretta, Program Coordinator 416-675-6622 ext 4089
12060_HTBS_spa_stones_spaOpp:Layout 1 04/03/09 10:26 AM Page 1
1200 Lawrence Avenue West North York Ontario Canada M6A 1E3 Toll free in North America: 1-888-641-6300
www.elmcrestcollege.com
Established in 1976, Elmcrest College is the first registered private career college in North America wholly dedicated to curriculum for the spa wellness industry. Elmcrest College prepares students to become the highly skilled, job-ready spa personnel in demand by premier spas worldwide. Our graduates have gone on to work in all types of amazing environments from cruise ships and resorts in Dubai, St. Lucia, Barbados and Mexico to hotel and days spas worldwide.
Elmcrest College is the first to offer full-time diploma programs in Spa Management in North America. Our curriculum provides exposure to a broad spectrum of management skills, spa industry knowledge and practical applications from the front desk staff to the senior spa manager/director.
Our 10-month full-time program has attracted students from across the globe. Our curriculum represents some of the highest standards in the world. We provide students with the skills and knowledge highly sought after by today’s leading spa employers both locally and internationally.
For further information on our programs, contact our Admissions Department today at 416-256-5356 or by email at
WORLD-CLASS TRAINING FOR REWARDING SPA CAREERS
SPA MANAGER/DIRECTOR DIPLOMA PROGRAM
17 Dec 2010
Book by 7 Dec
14 Jan 2011
Book by 6 Jan
28 Jan 2011
Book by 18 Jan
Forthcoming issues:
TO ADVERTISE
Tel: +44 (0)1462 471907
Email: [email protected]
spa opportunities
jobs and news for the spa and resorts industry worldwide
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Congham Hall is currently undergoing an extensive refurbishment and extension programme and is delighted to welcome a new spa facility opening early 2011.
The spa is an excellent addition to the hotel offering first class [comfort zone] and Anne Semonin treatments to hotel guests and local residents. We are looking for highly experienced professionals to join our team and ensure that when we open the spa at Congham Hall, that it will be placed firmly on the map within the UK destination spa market.
SPA MANAGERCongham Hall team are looking for a dynamic individual who can lead a team to success, drive the spa business through market segmentation whilst providing first class service and delivering outstanding treatments.
Requirements for the successful candidate:
We anticipate that the successful candidate will have a minimum of 2 years working experience as a Head Therapist/Spa Manager and will have worked in a similar role within a luxury Spa.
To have a recognised industry qualification in Spa, holistic or Beauty to the equivalent of NVQ level 3.
Skills that will need to be demonstrated include:■ Management and leadership skills■ Understanding of budgets and figures■ Understanding of Health and Safety requirements ■ Examples of past successes■ Polite and sophisticated manner with an excellent command
of the English language, both spoken and written■ Must have immaculate grooming and personal etiquette■ Must have a flexible approach to working hours
SPA THERAPISTRequirements for the successful candidate:
We anticipate that the successful candidate will have a minimum of 2 years working experience as a beautician and will have worked in a similar role within a luxury Spa.
To have a recognised industry qualification in Spa, holistic or Beauty to the equivalent of NVQ level 3.
Skills that will need to be demonstrated include:■ Polite and sophisticated manner with an excellent command
of the English language, both spoken and written■ Must have immaculate grooming and personal etiquette.■ Must have a flexible approach to working hours■ As a Beauty Therapist at the Spa the ideal candidate will
be passionate about developing themselves as healers and therapists in a genuine and spirited environment.
Please forward your CV and covering letter for consideration to Julie Woodhouse, General Manager
email: [email protected] Hall, Grimston, Norfolk PE32 1AHwww.conghamhallhotel.co.uk
Female Senior StylistPERMANENT POSITION BASED IN ABU DHABI (LADIES ONLY HAIR SALON)
6 DAYS A WEEK
Female Senior Stylist required for our ladies only salon in Abu Dhabi
Responsibilities will include: Full consultation with clients, building new clientele, referring clients for color, recommending products and services, acting as a role model for the team.
Previous experience within a busy salon and an NVQ level 2 (or equivalent) in Hairdressing is essential
Competitive Salary + benefi ts
Email your cv to [email protected]
Due to our continued success,
Yorkshire’s leading Destination
Spa is now looking to expand its
team of professional, committed
and customer-focussed team
members, in the role of
The right candidates will enjoy excellent
salaries and benefi ts so if you are interested in a
rewarding position, are passionate and service-
focussed then we would love to hear from you.
TRANQUIL – BEAUTIFUL – ETHICAL
TITANIC SPA
SPA MANAGERResponsible for effective leadership and management and the overall operation of the spa facilities with emphasis on service, cleanliness and safety.
You provide our guests with a personalized and memorable experience and at the same time you maintain positive and proactive relationships with resort guests and resort management and staff.
You are an individual who is a strategic planner and proactive with a proven track record in both sales and marketing of spas in resorts or other locations. You reflect creative flair, good communication and interpersonal skills.
You have at least 5 years' experience in a related position. An educational background in Spa Management or Hospitality is preferred.
A gorgeous location, a luxurious and comfortable working environment, treatment rooms equipped with the latest technology, is awaiting our newly appointed
and educated service providers. With more than 5 years of experience in the spa- and fitness industry, ‘7ème Ciel Spa Consulting & Management’ has become the leader of the Egyptian wellness trade. We carry out trade throughout Egypt, mainly working with clients from the hotel and leisure industry and strongly focus on providing our customers with unique and highly profitable well-being concepts. ‘7ème Ciel Spa’ chooses the holistic approach of the 7 chakras and the 7 colors. ‘7ème Ciel Spa’ is run by a highly experienced and motivated team of spa professionals, including a doctor, to ensure the quality of service provided to all of our esteemed clients.
SEND YOUR DETAILED CV WITH PHOTO TO
[email protected] and copy [email protected]
SPA THERAPISTS You are certified in massage and facial treatments, you speak fluent English , additional languages are a plus, you have work experience of 2 years as a therapist in 5* spas, you are open to work with international clients and like to form part of an international team.
SPA RECEPTIONISTS You speak fluent English and 2 additional languages, you work with Microsoft office, you have work experience as a hotel receptionist or secretary, you are open to work with international clients and like to form part in an international team.
SPA BEAUTICIANYou are certified as a beautician, you speak fluent English , additional languages are a must, you have work experience of 2 years as a beautician in 5* spas, you have an attractive personality, you know how to interact with people and have great creativity and artistic styles, you like to form part of an international team.
Are you zealous about 5* spa services under the Egyptian sun?
FOR OUR SPAS IN CAIRO, MARSA ALAM, EL GOUNA, SHARM EL SHEIKH AND MAKADI WE ARE LOOKING FOR:
The Greenway hotel and Élan spa, opening January 2011, exemplify glamour, sophistication and flair whilst retaining the authentic charm of a beautiful country house estate. The spa will provide hotel guests, local residents and day spa guests with outstanding treatments and facilities and will provide state of the art fitness facilities for a local exclusive membership.
THE SPA MANAGER (Salary circa £25,000)Role: ■ To create a stylish and chic spa experience renowned for a high standard of client care and therapy ■ To maximise sales and membership■ Achieve departmental budgeted revenues and profits ■ Monitor department costs and implement cost controls ■ To create a spa which exceeds clients’ expectations ■ Engender a culture of care and excellence■ Develop a motivated and successful team and employee loyalty
THERAPISTS (Salary circa £13,000)Role: ■ To enhance the reputation of the spa by offering a high standard of client care and therapy that exceeds clients’ expectations by:■ Having complete knowledge and understanding of the product so as to maximise guest treatment experience■ Providing the highest standard of therapies and treatments■ Assisting Spa Manager in achieving retail sales targets■ Engender a culture of care and excellence■ Being part of a motivated, loyal and successful team
We are looking for a Spa Manager, and experienced Therapists to join us in this exciting quest for excellence.
If you’re interested in applying for either of these roles then please forward your CV to - [email protected]
Europe’s First Chuan Spa Europe’s first Chuan Spa opens in February 2011 at The Langham, London. Chuan Spa will be London’s first hotel spa to incorporate the ancient principles of Traditional Chinese Medicine into its signature treatments, ambience and design.
We are now looking for passionate and customer focused professionals with the flair to deliver enchanting guest experiences and build great memories in the following roles:
• Spa Manager• Business Development Manager• Beauty/Massage Therapists• Head Concierge and Spa Concierge (Reception)
• Spa Attendants• Freelance Personal Trainers
Complete training will be provided on Thalgo, Babor and other spa products and extensive benefits include life insurance, pension plan and season ticket loan.
To learn more about the exciting opportunities at Chuan Spa and to submit your CV, visit langhamhotels.co.uk - click on careers.
spa opportunities
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■ Argentina Spa Association +54-11-4468-0879 www.asociacionspa.org
■ Asia Pacific Spa and Wellness Coalition +1 818 789 2020 www.apswc.org
■ Association of Malaysian Spas (AMSPA) +603-4256-8833 www.amspa.org.my■ Australasian Spa Association +61 3 9387 9627 www.aspaassociation.com.au
■ Bali Spa and Wellness Association (BSWA) +62-361-976-333 www.balispawellness-association.org
■ Brazilian Spas Association +11-7548-5555 www.abcspas.com.br
■ British International Spa Association (BISA) +44 1580 212954 www.bha.org.uk
■ Bulgarian Union for Balneology and Spa Tourism (BUBSPA) +2-816-4761 www.bgspa.org
■ China National Spa Association +86-10-68392460 www.cnnspaassociation.com
■ Association of the Spa Places of the Czech Republic +420-384-750-840 www.spas.cz
■ The Day Spa Association (US)+1 201 865 2065 www.dayspaassociation.com
■ Estonian Spa Association +372-5109306 www.estonianspas.eu
■ European Spas Association +32 2 733 2661 www.espa-ehv.com
■ Federation of Holistic Therapists (FHT) +44 870 420 2022 www.fht.org.uk
■ French Spa Association (SPA-A)No phone contact. www.spa-a.com■ German Spas Association +49-228-201-2090 www.deutscher-heilbaederverband.de■ Hungarian Baths Association +36-1-452-4505 www.furdoszovetseg.hu/en
■ The Iceland Spa Association +354-896-005-0 www.visitspas.eu/iceland
■ The International Medical Spa Association +1 201 865 2065 www.medicalspaassociation.org
■ International SPA & Wellness Association (ISWA) +49-30-397-5315 www.iswa.de
■ International Spa Association (ISPA) +1 888 651 4772 www.experienceispa.com
■ Japan Spa Association www.j-spa.jp+81-3-5724-6649 www.j-spa.jp
■ Latin American Spa Association +52-55-52-77-17-76 www.expospa.com/spa
■ Leading Spas of Canada +1 800 704 6393 www.leadingspasofcanada.com
■ Mongolian Spa Sauna Association +976-117-014-4410 www.mssa.mn■ National Guild of Spa Experts Russia +007 495 938 1592 eng.russiaspas.ru
■ New Mexico Spa Association +1 505 331 2344
■ Portugese Spas Association +351-217-940-574 www.termasdeportugal.pt
■ Romanian Spa Organization +40-21-322-01-88 www.romanian-spas.ro■ Samui Spa Association +66 7742 08712 www.samuispaassociation.com
■ Serbian Spas and Resorts Association +381-65-20-20-120 www.udruzenjebanja.co.rs
■ South Africa Spa Association +27-11-447-9959 www.saspaassociation.co.za
■ Spanish National Spa Association+34-915-490-300 www.balnearios.org■ Spa Association of India +1-919-310-039532 www.spaassociationofindia.in■ Spa Association of the Czech Republic +420 222 511 763 www.spas.cz
■ Spa Association Singapore +65 6223 1158 www.spaassociation.org.sg
■ Spa & Wellness Association of Nepal +60-12-366-5711■ Spa Business Association (UK)+44 1268 745 884 www.spabusinessassociation.co.uk
■ Taiwan Spa Association +886-227-358-576 www.tspa.tw■ Thai Spa Association +66 (0)2665 7395 www.thaispaassociation.com
■ Turkish Spa Association +90-258-271-4425 www.spa-turkey.com■ Ukrainian SPA Association +3-8044-253-74-79 www.spaua.org
The first Hotel Missoni Spa
has opened to guests in
Edinburgh, Scotland.
Facilities include two treat-
ment rooms and a Chill Zone
where guests can enjoy healthy
snacks and refreshments
before and after treatments.
The spa offers a selection
of body and beauty treat-
ments supplied by Eve Lom
and Natura Bissé - including
the Diamond Lifting facial
created especially for the
Edinburgh property.
The interior of the spa has
been designed by Missoni
co-founder Rosita Missoni and includes the
company’s signature spectrum of colours.
The spa will complete the phased opening
of the luxury Hotel Missoni, which has been
open to guests since June 2009.
The Missoni branded hotels are operated by
the Rezidor Group.
The next Missoni property is scheduled to
open in Kuwait early next year (2011). Details:
www.hotelmissoni.com
The Missoni-branded spa includes a chill zone and two treatment rooms
Global spa and wellness
resource SpaFinder has
published its eighth annual
forecast, which has identified
10 trends expected to influ-
ence the industry in 2011.
Data from more than
9,000 spas and salons across
the world; analysis from a
wide range of experts; and
interviews with sector ana-
lysts have helped shape the
new report. Among the top
trends forecast for 2011 is the growth of the
Baby Boomer demographic and the need for
spas to cater for older clients seeking pain relief
and increased mobility.
The ‘explosive’ growth in the Asian hotel/spa
market; salt rooms and salt caves; the science
of spa treatments; and ‘hyper-local’ spas also
feature as part of SpaFinder’s list.
Meanwhile, other trends to watch out for
include the branding of spa experiences; spa
deals and ‘express’ treatments.
SpaFinder president Susie Ellis said: “I
have never seen the aggregate level of cre-
ativity in the field of spa and wellness, just
as the economy begins its upswing.” Details:
www.spaopportunities.com/a.cfm?a=h0e0Q
Spa deals – such as ‘bring a friend’ offers – are among the top trends
The JW Marriott Ihilani Resort & Spa in
Oahu, Hawaii, US is set to undergo a rede-
velopment of its facilities.
All 387 guest rooms and suites will be refur-
bished, while the resort’s Ihilani Spa will
also be upgraded. Work on the spa is set to
be completed by December (2010), while the
guestrooms will be refurbished in phases.
It is expected that all redevelopment works
will be finished in early 2011. The resort will
remain open during the works.
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