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Listening Skills
By : Mudit Sharma
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The power of listening
Nature gave us one tongue and two ears so we couldhear twice as much as we speak.- Epictetus
Stephen Fry: I dont know what Im thinking til I hear myself speak
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EFFECTIVE COMMUNICATION
Writing
Reading
Speaking
Listening
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The process of
receiving,constructing
and responding tospoken or nonverbal
messages.
To hear something withthoughtful attention
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Stages of the Listening Process
Hearing
Focusing on the message
Comprehending and interpreting Analyzing and Evaluating
Responding
Remembering
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Hearing
UnderstandingJudging
To understand involves more than just hearing!
You must LISTEN, too.
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Hearing vs. Listening
Hearing
Physiological process
Reception of sound waves by ears
Listening
Hearing as well as interpreting including other
signals.
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Types of Listening
Informative Listening Vocabulary Concentration Memory
Relationship Listening Attending Supporting Empathizing
Appreciative Listening Presentation Perception Previous experience
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Types of Listening (Cont.)
Critical Listening Ethos
Logos Pathos
Discriminative Listening Hearing Ability
Awareness of Sound Structure
Integration of non-verbal cues
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Barriers to Active Listening
Environmental barriers
Physiological barriers
Psychological barriers
Selective Listening
Negative Listening Attitudes
Personal Reactions
Poor Motivation
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Why dont we listen better?
Message Overload
Preoccupation
External Noise Effort
Tired
Rapid Thought
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Active Listening Ask good questions Clarify Meanings
Learn about others thoughts, feelings
and wants
Encourage elaboration
Encourage discovery
Gather more facts and details
Ask open ended questions
Paraphrasing
Restating speakers message in ones
own words
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Benefits of Paraphrasing Helps listener to make sure they understood
the message correctly.
Allows speaker an opportunity to correct any
misunderstanding immediately.
Allows speaker to know that listener haveheard and is interested in what he/she has to
say.
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Empathize Put ourselves in speakers shoes
Ignore our own perception of the situation for the
moment
Accept speakers feelings, thoughts, and ideas
of the situation as ours.
Make eye contact
Empathizing does not mean we need to agreewith the speaker.
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Tips to Better Listening
~ Peter F. Drucker
Ask Good Questions
Paraphrase
Empathize
Stop Talking Eliminate Distractions
Dont give advice until asked
Show interest in the speaker and the conversation
Prompt the speaker
Attend to non-verbal cues
Give Feedback The Golden Rule
Seek first to understand, then to be understood Stephen Covey.
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12-7
ResultsResults--style:style: Interested in thebottom line or result of a message.
ReasonsReasons--style:style: Interested inhearing the rationale behind amessage.
ProcessProcess--style:style: Likes to discussissues in detail.
Listening StylesListening Styles
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Keys to EffectiveKeys to EffectiveListeningListening
The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener
1. Capitalize on thoughtspeed
Tends to daydream Stays with the speaker,mentally summarizes thespeaker, weighs evidence,and listens between the lines
2. Listen for ideas Listens for facts Listens for central or overallideas
3. Find an area of interest Tunes out dry speakers orsubjects
Listens for any usefulinformation
4. Judge content, not
delivery
Tunes out dry monotonespeakers
Assesses content by listeningto entire message beforemaking judgments
5. Hold your fire Gets too emotional or workedup by something said by thespeaker and enters into anargument
Withholds judgment untilcomprehension is complete
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Keys to EffectiveKeys to EffectiveListeningListening
The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener
6. Work at listening Does not expend energy onlistening
Gives the speaker fullattention
7. Resist Distractions Is easily distracted Fights distractions andconcentrates on the speaker
8. Hear what is said Shuts our or deniesunfavorable information
Listens to both favorable andunfavorable information
9. Challenge yourself Resists listening to
presentations of difficultsubject manner
Treats complex
presentations as exercisesfor the mind
10. Use handouts, overheads,
or other visual aids
Does not take notes or payattention to visual aids
Takes notes as required anduses visual aids to enhanceunderstanding of thepresentation
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Listen actively
Cr t to l t by thinking about what you can learnfrom the speaker
t th t m to l t so that you wont feel rushed orbecome distracted by other responsibilities
Do t r ju th m based on who is delivering it.Focus instead on the content of the message.
Mo tor th w y you l t by asking yourself questions such asDid I really pay attention or was I thinking about what I was going tosay next? Was there information I missed because I allowedmyself to become distracted?
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Comparison of Communication Activities
Used Listening 45% Speaking 30% Reading 16% Writing 9%
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In summary
Our lives begin to
end the day we
become silent about
things that matter.
Dr. M rt uth r K
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Learn to listen
Closing the mouth and opening the
ears facilitates effectivecommunication
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Thank You
For your patient listening
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