Safety and health at work is everyone’s concern. It’s good for you. It’s good for business.
Workshop 4.
Rethinking and Refinement of Risk Assessment: Future Trends
Dr. Natalie Lotzmann
Vice President Human Resources, Chief Medical Officer,
Head of Health & Well-Being, SAP SE
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Purpose of Health & Safety Risk Assessments
VISION STRATEGY
Happy and healthy workplaces Deliver data on evidence
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The Starting Point
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➢ Job shift within economic sectors80% of jobs outside of production
➢ Shift of physical health hazards
towards mental burdenAlso within 20% production workforce!
Trends in Digital Transformation I
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➢ Critical competitive advantage: People
→ Engagement triggered by experience
→ Health & Safety → Well-Being & Happiness
➢ Shift from assessment of working
conditions to surveys
on perception, motivation & needs
Trends in Digital Transformation II
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➢ Most large and mid sized companies
conduct surveys*
▪ 96% of Fortune 500 companies▪ 76% once a year or more frequent
▪ 86% conduct digitally
▪ 65% of midsize companies
* Source: Burke Inc. Research 2018: Jaci Jarrett Masztal, Ph.D., Diane M. Salamon, Gabriela Pashturro, Psy.D. & Lisa Steelman, Ph.D.
Trends in Digital Transformation III
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Trends in Digital Transformation III
Source: Burke Inc. Research 2018:
Jaci Jarrett Masztal, Ph.D., Diane M. Salamon,
Gabriela Pashturro, Psy.D. & Lisa Steelman, Ph.D.
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The Challenge
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➢ Digitalization makes surveys➢ Easy to set up
➢ Easy to analyse
➢ Dramatic increase of surveys➢ E.g. >2000 surveys a year at SAP
Challenge I: Overflow
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➢ Shift in Workforce
towards Digital NativesGen Y & Z majority of workforce▪ 50% by 2020
▪ 70% by 2030
➢ Are used to vote, want to give feedback!➢ But: ▪ Survey overflow, hard to attract
▪ Short attention span
▪ Simplicity is a must
Challenge II: Demand
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More data-
more insight??
Challenge III: Relevance
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➢ V in VUCA: ➢ Reality overtakes survey results
➢ Data outdated by publishing
Challenge III: Relevance
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More insight -
More targeted
execution??
Overall Challenge
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How?
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It´s about people.
What matters is
their experience!
Conclusion I
In all fields of work.
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Simple
Relevant
Actionable
Conclusion I
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The journey to simplicity
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What if… You could ask
ONE Question only?
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What would it be ??
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The Way Forward
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Recap: Purpose of Health & Safety
VISION STRATEGY
Happy and healthy workplaces Deliver data on evidence
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People´s Needs Company Offers Owners
Health & Well-Being
Flex Location
Flex Time
Carrier Paths
Transpareny & Communication
Diversity & Includion
EQ & SoftskillTraining
Resilience, Mindfulness &
Relaxation
Sports & Fitness
Check Ups
Working Conditions & Ergonomics
Supporting Technology
Supportive Leadership
Good Relationships
Trust, Empowerment
Fairness
Perspective
Life Balance
Managing Director
Human Ressources
People Development
Corp. Communication
Health Management
Occupational Med & Psych
Company Sports & Fitness
Facility Management
Occupational Safety
IT
Appreciation, Recognition
Team Spirit, Sense of Belonging
Purpose, Pride to Contribute
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➢ Customer Focus➢ Education → Listening
➢ Boosting experience
➢ Integration & Simplification
The Future
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Global
People
Survey
How We
Run
Behaviors
SAP´s people journey towards the intelligent enterprise
2015
Run Your
Way
Leadership
Trust Index
20131998
2017
SAP Talk
2017
Business
Health
Culture
Index
2010
Intelligent
Enterprise Happiness
ScoreRUN
HEALTHY
Health
Management
System
2018
20192019 #1 Glassdoor
Best Place to Work For
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Example: Intergrated Reporting in Health Management System
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Example: SAP Work-Life
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One ongoing Question:
“How are you today?”
Experiments
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www.healthy-workplaces.euPUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
?
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www.healthy-workplaces.euPUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Contact:
Dr. Natalie Lotzmann
Global Vice President Human Resources
Chief Medical Officer, Head of Global Head and Well-Being
SAP SE
Thank You.
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AppendixHow to basics
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➢ Ask the least amount as possible More than 12 minutes result in a drop of responses
➢ Ask simple questions Complex verbiage creates questions that are too long and may
touch on more than one topic in one question
➢ Don’t ask too many open-ended questionsThey take longer to complete and are harder for you to analyze
➢ Make it a superior consumer experience
by making it quick to complete and easy to understand.
➢ Use gamification whenever possible
➢ Test it upfront
How to: Length
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➢ Meeting Expectations
➢ Higher response rate
➢ Ease of administration
➢ Quick reporting
➢ Low cost to produce
➢ Make it mobile: 50% of all surveys
conducted online are started on a mobile device.
How to: Digitize
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➢ Provide introduction with the amount of time to
complete
➢ Provide a progress bar
➢ Provide a submit button
➢ Allow to save and continue later
➢ Cover as many languages as possible
➢ Accommodate participants with different abilities
How to: Transparency
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➢ The channel, content, length and quality of your
communication contributes to your response rates
➢ People are more likely to respond to surveys of
personal interest
➢ Ensure you have selected the right target audience
➢ Send additional survey reminders
➢ Select a well-known, high ranked and trusted
sponsor for the invitation
How to: Communication
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➢ Make anonymity by highest level of data protection
➢ Avoid tracking or ask on demographics
➢ If these information is essential, ask at the end of
questionnaire
➢ Data procedure and purpose of the survey
should be addressed in a survey disclaimer
How to: Confidentiality
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➢ Plan enough time for your entire project
➢ Consider other surveys in parallel, vacation time,
quarter ends etc.
➢ In case of more than one survey cycle, assure
enough time in between the cycles and let your
participants know what happened with the results
of the last cycle.
How to: Timing
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