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CONFIDENTIAL AND PROPRIETARYThis presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Annette Jump
Research Director
@Annette_Jump
March 2016
Enabling Future Smart
Workspaces with IoT
3 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
The CIOs Top Mobile Challenges 2016-2019
Strategy
Tactics
Scale up — from 10s mobile apps to 100s mobile apps
Become a digital business partner through mobile innovation
Rate of change/immaturity — of devices, platforms, tools, ...
Exploit bimodal IT for agility and effectiveness in mobility
Manage the tension between convenience and security
Manage mobile device and platform diversity
Gain and retain the necessary mobile staff and skills
Find new funding — or change the funding model
Control shadow mobility in business units
Create the future digital workplace
4 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
What Impact IoT will have on device providers and how it will enable the creation of Smart Workspaces?
How the on-going changes in connectivity landscape around IoT will impact device providers and device integration in the next 6-12 months?
How IoT will transform identity management, data and location access control and security for many organizations and what device providers need to do about it in the mid-term?
What are the long-term opportunities for device providers around Smart Workspaces and IoT?
Key Issues:
5 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Connected Home Smart Workspace
IoT in “Connected Home” and “Smart Workspace”
+ Media & Entertainment + Health & Fitness
A home that is networked to enable the interconnection and interoperability of multiple devices, services and apps,
ranging from communications and entertainment to healthcare, security and home automation.
The focus on IoT will be on enabling ‘smart office/workspace’, improving effectiveness of employees and enabling interaction
with "things“.
Initial focus will be on information sharing, communication, as well as access control and security.
The usage will be influenced by developments in the consumer apps world
Security & access control
LightingEnvironmental
controlRefreshments
Media and display
Window blinds
Smartfurniture
Proximity services
Find equipment & resources
6 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
IoT will dramatically impact the way in which end users
will share information, collaborate and
communicate imposing integration of new
connectivity technologies into devices by device
providers
IoT will transform identity management, data and
location access control and security for many
organizations encouraging device providers to create new vertical solutions and
partnerships.
IOT will enable the linking of physical and digital worlds
encouraging device providers to expand or
create partnerships around immersive and collaboration
solutions
IoT Impact on Device Providers around Smart Workspace
7 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Timeline for “Smart Workspace” – Development Phases
Short-Term
Next 6-18 months
• Wireless Data, wireless charging, wireless display/projection;
• Access to cloud-based collaboration and productivity tools
Mid-Term
2017-2019
• Emergence of business centric VPAs (virtual personal assistant)
• Growing adoption of data analytics and algorithm’s to improve user productivity
• Multiple locations real-time collaboration with audio and video support
• Piloting of wearables and immersive solutions in selected verticals markets
Long-Term
2020+
• Mainstream adoption of Smart workplace across most mature and some emerging countries
• Scripting interconnections
• Broader deployment for immersive solutions (AR/VR) in vertical segments
• Mainstream deployment of wearables (smartglasses and access/authentication control
8 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Short-Term Strategy and Investment Areas
9 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Short-Term: Where Work Gets Done is Changing
10 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Technology Position on Gartner Hype
Cycle and time to Plateau
Maturity levels Market Penetration (%
of target audience)
Implementation
scenario
Bluetooth 4 Trough of Disillusionment
2-5 years
Early mainstream 20-50% Smart Workspace/
Connected Home
Zigbee Slope of Enlightenment
2-5 years
Adolescent 1-5% Connected Home
802.11ad (WiFi) Technology Trigger
2-5 years
Emerging <1% Smart Workspace
802.11ah (WiFi) Technology Trigger
5-10 years
Emerging
(standard will be
approved early 2016)
1-5% Smart Office /Connected
Home
Wireless power
charging
(Conductive and
Inductive)
Trough of Disillusionment
Less than 2 years
Early mainstream 5-20% Smart Workspace
Communication Technologies Continue to Evolve Quickly
11 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Timeline for “Smart Workspace”:Short-Term Investment Areas
Short-Term
Next 6-18 months
• Connection protocols: Wi-Fi, Bluetooth 4.0, 802.11ad (formerly known as WiGig) – for high-end business hybrids and notebooks from 2H16 and for mainstream business devices from 2017.
• Wireless Charging
• Application layer protocols: WiDi (for Intel-based devices), AirPlay (only for Apple devices), Miracast from 1Q16, Chromecast.
Mid-Term
2017-2019
•
Long-Term
2020+
12 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Decide where you can leverage your strength to bring new products/services yourself or start working with partners to quickly integrate into their devices or purchase companies to expand your product portfolio and capabilities.
Participate in industry standards bodies to influence standards development and adoption, as connectivity technologies will continue to evolve quickly in the next 2-3 years.
Integrate Miracast and 802.11ad into your high-end business devices from 2H 16 (as they are OS-agnostic) and consider adding them into mainstream hybrid devices and notebooks in 2017 to support ‘Smart Office’ scenarios.
Examine the support of device operating systems for IoT features and networks, as they are inconstant and may not support IoT apps.
Short-Term Recommendations
13 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Mid-Term Strategy and Investment Areas
14 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Enabling of Digital Workspace Innovation
"Innovation is a change in practice that displaces other practices already in place"Video as presence
New ways to deliver value
Technologies
Capabilities and Services
Innovation
802.11ac
IOT
Bluetooth mesh
LTE-A
Wireless office
Smart spaces
EMM
Wearables
Location tracking
EFSS
ZigBee
Android
DYOA
BYOD
BYOA
Voice assistants
Flexible working
Create your own process
Video
"Walk up" meetings
Surface hub
New types of collaboration
Consumermessaging
Role-based access
People finderIndoornavigation
15 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Timeline for “Smart Workspace”:Investment Areas for Technology Providers
Short-Term
Next 6-18 months
Mid-Term
2017-2019
• IBM, Hadoop, Google, Microsoft, Salesforce.com
• Own-branded or partner around wireless conference and real-time collaboration solutions (Intel Unite, Google video conference solution + Hangouts)
• Microsoft HoloLens, Facebook Oculus, Samsung Gear VR, HTC Valve, Google Cardboard, etc
• Emergence of business centric VPAs (virtual personal assistant)
• Growing adoption of data analytics and algorithm’s to improve user productivity
• Multiple locations real-time collaboration with audio and video support
• Piloting of wearables and immersive solutions in selected verticals markets
Long-Term
2020+
16 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Enhance partnership aimed at integrating sensors that monitor device status/health, as well as location with automated support tools, resource allocation tools, disposable re-order and electronic procurement mechanisms.
Consider adding new sensors & technologies to devices to give them new capabilities as members of the IoT and smart office (example temp, barometric, NFC (for PCs), beacons, biometric sensors, etc).
Create partnerships with identity access and management solutions providers
Identify key verticals for wearables and immersive solutions for the next 2-3 years and work with marketing team to create vertical use cases around access/security control, identify authentication, providing employees with additional information in remote locations, etc.
Review/adapt your marketing and messaging around implementation/right devices for IoT in business on an annual basis, as use cases of Smart Workplace will continue to change regularly in the next 3-5 years and will increasingly incorporate innovations coming from the Connected Home.
Mid-Term Recommendations (2017-19)
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Long-Term Strategy and Investment Areas
18 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Mixing of Digital and Physical Worlds
Wireless and immersive Displays
& projectors
Wristbands, Smart ID cards, etc
HMD, smartglasses
Device Management
Security of data
On-line productivity and collaboration
tools
Data Analytics
DTs, Notebooks, Hybrids, Tablets,
Smartphones
Smart Workspace
a business or an office environment that
enable the interconnection and
interoperability of multiple devices,
services and applications
19 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Timeline for “Smart Workspace”:Investment Areas for Technology Providers
Short-Term
Next 6-18 months
Mid-Term
2017-2019
Long-Term
2020+
• Partnerships with country specific ISVs to support implementations of Smart Workspace solutions
• Develop partnerships for advanced data analytics
• Partner with HMD providers for immersive solutions at lower prices;
• Offer business wearables as own brand or partner with wearables brand to offer solutions in that area
20 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Decide where you will develop own branded HMD and other wearable solutions and where you need to partner with other wearable and IoT solution providers to support your business customers’ needs
Create an HMD and immersive solutions product roadmap that integrates with enterprise mobile device management strategies to help your customers manage integration costs and risks
Clearly communicate how and where the devices can be deployed in vertical use cases scenarios that enable digital business transformation
Work with country specific ISV providers to deliver complete solutions, seek data analytics partnership to enable smart workplace environments
Long-Term Recommendations (2020+ )
21 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Monday Morning:
• Become a member or industry standards bodies to influence standards development and adoption.
• Integrate Miracast from 2H15 and 802.11ad into your high-end business devices from 2H 16 and consider adding them into mainstream
hybrid devices and notebooks in 2017 to support ‘Smart Office’ scenarios.
Next 1-2 years:
Identify the key verticals for the next 2-3 years and work with marketing team to create vertical use cases.
Use cases of Smart Workplace will continue to change regularly in the next 3-5 years, so adapt your marketing and messaging to users accordingly
Long-term:
Decide where you will develop own branded HMD and other wearable solutions and where you need to partner with other wearable and IoT solution providers to support your business customers’ needs
Clearly communicate how and where the devices can be deployed in vertical use cases scenarios that enable digital business transformation
Smart Workspaces: Action Plan
22 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Personal Technologies: Recently Published Research Enabling Future Smart Workspaces with IoT
Wearables are Expanding Beyond early Adopters
Forecast: Wearables Electronic devices, Worldwide, 2016
CES 2016: A Year of Evolution and Integration for Personal Technologies
Predicts 2016: Know Your Customers to Capture Opportunities in the Personal Technologies Market
Predicts 2016: More Devices per User Spurs Innovation in User Interface Technologies
Low-Cost Wearables Will Challenge Branded OEMs to Increase Focus on Design, Ecosystem and User Value
The Gartner Scenario for Personal Technologies Providers
Three Major Impacts That IoT Will Have on Device Providers
Hype Cycle for Consumer Devices, 2015
Hype Cycle for Mobile Device Technologies, 2015
Cool Vendors in Consumer Devices, 2015
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