Download - What's the value proposition in adding automation/orchestration on top of ServiceNow?

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© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

What is the value proposition in

adding automation/orchestration on

top of ServiceNow?

January 28, 2015

starting at

11:30am EDT / 8:30am PDT

Today’s webinar will be presented by:

Guy Nadivi

Business Development Manager

© 2015 Ayehu Software Technologies, Ltd. All rights reserved. slide 2

Tom Melnik

Professional Services Manager

Company Background

• Leading innovator of IT Process Automation Software

• Founded in 2007, Headquarters in New Jersey

• Concept born out of real customer need

• Product first launched in 2009

• Flagship product: eyeShare™ IT Process Automation v4.6.1

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Sample of eyeShare Users

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What has our research found?

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Top 5 Processes Automated

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5. Event log monitoring

4. File Automation

3. Automate Service Restart

2. Automate SQL Query

1. Active Directory Password Resets & Account Unlocks

1 Thing They All Have In Common

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Calculating the ROI of ITPA

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Top 5 Value Propositions

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5. Tying together heterogeneous platforms & environments into unified workflows

4. Documenting organizational knowledge while becoming ITIL compliant in the process

3. Automating routine, repetitive procedures to free up staff for more important tasks

2. Dramatically reducing alert storms & the manual L1 labor needed to address them

1. Automating incident remediation and ticket creation to create a closed loop process

Demo

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Last But Not Least

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RBA/ITPA Comparison

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Is IT Process Automation Sole Focus of Company?

NO YES

Primarily used to automate workflows for IT Operations?

NO(majority of use cases are for HR, SLDC, etc.)

YES

Pricing

(not an apples-to-apples comparison)

Starts at around $75k/yr.

(Based on what the smallest customers with their own instance of SNOW would pay in order to have all needed components necessary for automation)

Starts at around $7k/yr.

Platform

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Platform Availability Single Tenant SaaS onlyCan be installed on-premise or hosted, on VM or physical machine

Can be deployed as a stand-alone tool?

NO(requires subscription to

ServiceNow ITSSM)

YES(nothing else required)

Only requirement is a server executable on one

machine?

NO(requires MID server, &

often needs multiple MID servers)

YES

Integrations

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OOTB Integrations with Network Monitoring

Systems, allowing receipt AND resolution of alerts

1-way(via Event Mgmt. Pack)

2-way(built into eyeShare for multiple NMS’s -Solarwinds, Nagios, Splunk, HP OM, & SCOM)

OOTB Integrations with ITSM Platforms

ServiceNow onlyServiceNow, BMC Remedy, HP Service Manager, & JIRA.

NOTE: Ayehu adding additional integrations with every version release.

Activities & Workflows

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# of prebuilt Activities available

94 500+

# of prebuilt Workflows included

Very few 120+

NOTE: Ayehu adding additional prebuilt Activities & Workflows with every version release.

Skillset

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Level of skill needed to automate simple

process?Operator skills Operator skills

Level of skill needed to automate complex

process?

Will likely require high-level skills including programming JavaScript & PowerShell

Operator skills

Best of Breed

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Ask Us Anything

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© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Please send any follow up questions to:

Guy Nadivi

[email protected]

www.ayehu.com

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Go To ayehu.com

Free trial versionof eyeShare!