THE COMPLETE GUIDE FOR UNDERSTANDING
WARRANTIES
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WHAT IS A WARRANTY?
IT IS A PROMISE TO PROVIDE: (FOR A CERTAIN TIME PERIOD)
#REPAIR#MAINTENANCE #REPLACEMENT #REFUND OF A PRODUCT
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WARRANTIES COME WITH MOST MAJOR PURCHASES:
#DIFFERENT MANUFACTURERS HAVE DIFFERENT WARRANTIES #THE EXTENT OF THE COVERAGE VARIES
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WHAT IS A WARRANTY?
HOW DOES A WARRANTY WORK?
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LET’S SEE…
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HOW DOES A WARRANTY WORK?
#1 HOW LONG DOES A WARRANTY LAST?- EVERY WARRANTY LIFETIME IS DIFFERENT
#2 WHAT IS IMPORTANT TO CHECK?- WARRANTY START DATE AND EXPIRY DATE- CONDITIONS THAT MAY VOID COVERAGE
#3 HOW DO I ENFORCE A WARRANTY? -THE SELLER OR THE MANUFACTURER PROVIDES YOU WITH WARRANTY
- CHECK THE CONTACT INFORMATION - ENQUIRE BEFORE BUYING IF UNCERTAIN
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HOW DOES A WARRANTY WORK?
#4 WHAT HAPPENS IF A PRODUCT FAILS WITHIN THE WARRANTY PERIOD?
CHECK YOUR WARRANTY TO SEE IF THE COMPANY WILL:
- REPAIR THE ITEM- REPLACE IT- REFUND YOUR MONEY
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HOW DOES A WARRANTY WORK?
#5 WHAT PARTS AND REPAIR PROBLEMS ARE COVERED BY WARRANTY?
READ YOUR WARRANTY TO SEE IF:
- PARTS OF THE PRODUCT ARE EXCLUDED- CERTAIN TYPES OF REPAIRS ARE NOT COVERED
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HOW DOES A WARRANTY WORK?
#6 DOES A WARRANTY COVER "CONSEQUENTIAL DAMAGES"?
MOST WARRANTIES DO NOT COVER:
- DAMAGES THAT ARE CAUSED BY THE PRODUCT- YOUR TIME AND COSTS FOR GETTING THE PROBLEM REPAIRED
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HOW DOES A WARRANTY WORK?
#7 WHAT IS A LIMITED OR CONDITIONED WARRANTY?
CERTAIN WARRANTIES PROVIDE: COVERAGE ONLY IF YOU KEEP OR USE THE PRODUCT AS DIRECTED
MAKE SURE TO CHECK THAT THE WARRANTY WILL MEET YOUR NEEDS
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HOW DOES A WARRANTY WORK?
#8 HOW DOES AN ORAL WARRANTY WORK?
IF A SALESPERSON MAKES A COMMITMENT ORALLY, MAKE SURE TO GET IT IN WRITING
IF NOT, YOU MAY NOT BE ABLE TO GET THE SERVICE THAT WAS PROMISED
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HOW DOES A WARRANTY WORK?
WHAT IS AN EXTENDED WARRANTY?
THE EXTENDED WARRANTIES COSTS EXTRA AND ARE SOLD SEPARATELY
DO YOU NEED IT? CONSIDER:
- NORMAL WARRANTY COVERAGE & LIFETIME- EXTENDED WARRANTY LIFETIME- EXTENDED WARRANTY COST VS. PRODUCT COST
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WHAT PROTECTION DOES THE LAW GIVE ME IF MY PRODUCT BREAKS?
IN THE U.S. & THE U.K.CONSUMERS ARE PROTECTED TO
AN EXTENT BY LAW
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DO YOU KNOW YOUR CONSUMER RIGHTS?
IN THE U.S.“IMPLIED WARRANTIES” ARE CREATED BY STATE LAW
IN THE U.K.CONSUMERS ARE WELL PROTECTED BY DEFAULT
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WHAT IS AN IMPLIED WARRANTY?
#1 WARRANTY OF MERCHANTABILITY- AS PROMISED , THE PRODUCT WILL DO WHAT IS MARKETED TO DO
#2 WARRANTY OF FITNESS- ON THE SELLER'S ADVICE, THE PRODUCT IS SUITABLE FOR A PARTICULAR USE
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LOOK OUT! YOU SHOULD KNOW THAT…
#YOUR PURCHASE IS ALWAYS COVERED BY IMPLIED WARRANTIES, UNLESS:- IT IS MARKED "AS IS," - IT IS WRITTEN THAT NO WARRANTY IS GIVEN
#HOW LONG DOES AN IMPLIED WARRANTY LAST? - DEPENDS. IT COULD BE AS LONG AS FOUR YEARS
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THE “6 MONTH” RULEHOW DOES IT WORK?
#FAULTY GOOD- SIX MONTHS FROM YOUR PURCHASE TO TAKE IT BACK- THE RETAILER HAS TO PROVE THAT IT WAS NOT FAULTY WHEN YOU BOUGHT IT
#AFTER THE FIRST 6 MONTHS - STILL STRONG RIGHTS FOR SIX YEARS - YOU HAVE TO PROVE THE GOOD WAS FAULTY WHEN YOU BOUGHT IT
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HOW TO MINIMIZE PROBLEMS WITH YOUR WARRANTY?
EASY TIPS
#READ THE WARRANTY BEFORE YOU BUY#SAVE YOUR RECEIPT AND STORE IT WITH THE WARRANTY #CONSIDER THE COMPANY REPUTATION OFFERING THE WARRANTY#FOLLOW INSTRUCTIONS AND USE AS ADVISED
FOR FURTHER INFORMATION VISIT
(US: HTTP://WWW.CONSUMER.FTC.GOV/) (UK: HTTPS://WWW.GOV.UK/CONSUMER-PROTECTION-RIGHTS)
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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?
#DID YOU READ THE PRODUCT INSTRUCTIONS AND WARRANTY CAREFULLY?
- DON'T EXPECT YOUR PRODUCT TO DO SOMETHING THAT IT WASN'T DESIGNED FOR
#WHAT HAPPENS WHEN YOU MAKE A WARRANTY CLAIM DURING THE WARRANTY PERIOD?
- IF THE PRODUCT WASN'T FIXED PROPERLY THE COMPANY MUST CORRECT THE PROBLEM
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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?
#WHAT CAN YOU DO? - SPEAK DIRECTLY WITH THE SELLER- WRITE TO THE MANUFACTURER - LOOK FOR THE COMPANY'S MAILING ADDRESS ON YOUR WARRANTY
#MAKE SURE TO - SEND ALL LETTERS BY CERTIFIED MAIL- RETURN RECEIPT REQUESTED- KEEP COPIES
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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?
#CONTACT A CONSUMER PROTECTION OFFICE
US: http://www.consumer.ftc.gov/
UK: https://www.gov.uk/consumer-protection-rights
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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?
#GO TO A SMALL CLAIMS COURT (U.S.) IF THE DISAGREEMENT IS LESS THAN $750
#CONSIDER A LAWSUIT FOR DAMAGES OR ANY OTHER TYPE OF RELIEF THE COURT AWARDS
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SAVE MONEY & TIME MANAGING AND ENFORCING YOUR "WARRANTY" RIGHTS
HOW CAN YOU EXTEND YOUR PRODUCTS LIFETIME?
#SAVING DOCUMENTATION#UNDERSTANDING THE WARRANTY #KNOWING HOW TO MAKE A CLAIM
AS CONSUMERS…
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IF YOU FOUND IT USEFUL AND/OR ENTERTAINING PLEASE TWEET, SHARE & LIKE THE PRESENTATION
BEFORE YOU GO…
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