Westminster Homeless Health Coordination Project Annual Report 2018-2019
Author Anna Midgley
Westminster Homeless Health Coordinator August 2019
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Contents
Acknowledgements .................................................................................................... 3
Abbreviations and acronyms ...................................................................................... 3
Executive report ......................................................................................................... 4
Positive outcomes and highlights of the past year: ................................................. 4
HHCP Model .............................................................................................................. 6
HHCP in numbers ...................................................................................................... 8
Statistics ..................................................................................................................... 9
Ambulance call outs & subsequent conveyance ..................................................... 9
Escorted health appointments via Groundswell ...................................................... 9
Number of drug and alcohol related deaths ............................................................ 9
HHCP training for service users ............................................................................. 9
HHCP training for staff ............................................................................................ 9
Service User Health event ........................................................................................ 10
Health Action Group meetings ................................................................................. 13
HHCP Volunteers Programme ................................................................................. 14
Website .................................................................................................................... 15
Tool kits and information sheets ............................................................................... 15
Conclusions and recommendations ......................................................................... 16
APPENDIX 1 ............................................................................................................ 17
APPENDIX 2 ............................................................................................................ 19
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Acknowledgements
This past year has seen an improved focus on the health and wellbeing for service users
across the borough, via an extended staff training programme. At the same time, health
professionals and service providers have been working in partnership to improve the health
and wellbeing of service users in the borough. The activities and events are testament to the
joint working efforts of health and housing services Westminster and the achievements of the
HHCP would not have been possible without the efforts of the following;
Victoria Aseervatham (Rough Sleeping Commissioning Manager) for her
continued support of the HHCP and dedication to the health and wellbeing of
service users in Westminster.
Lauretta O’Sullivan, the 13 Market Lane team and the H&F Health and
Homelessness Project.
The health and wellbeing services who have participated in delivering training,
health screening and attending the service user health event to improve service
user health.
The health and housing providers who regularly attend and contribute to the
Health Action Group meetings.
The supported housing managers and staff for promoting and coordinating
events within their projects and supporting service users to attend HHCP health
events.
Pret A Manger for generously providing refreshments and food at the HHCP
health event.
The service users and their commitment to improve their health and wellbeing.
All photographs featured in this report were taken with consent.
Abbreviations and acronyms BBV Blood-borne viruses
CCG Clinical Commissioning Group
CHAT Common Health Assessment Tool
CLCH Central London Community Healthcare
CNWL Central and North West London NHS Foundation Trust
CSTM Connections at St Martin's
EASL Enabling Assessment Service London
HAG Health Action Group
HHPA Homeless Health Peer Advocacy
MHU Mobile Health Unit (Find and Treat)
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Executive report
Homeless and temporarily housed people experience some of the poorest health outcomes.
Often, service users experience multiple complex health needs (physical, mental and
substance misuse). The ever changing landscape of the healthcare system, housing service
providers and staffing teams means it is important to maintain a high standard of joint
working to ensure service users receive the best health outcomes. It is important for the
Health and Homelessness Coordination Project to continue to work in partnership with health
services and housing service providers to ensure that service users continue to address their
health issues and improve their health and wellbeing.
The Health and Homelessness Project (HHCP) commenced at the end of June 2015 and
supports 19 services across Westminster to improve health access and decrease health
inequalities of those in supported housing projects and rough sleepers. The Community
Health Assessment Tool (CHAT) used to assess the needs of service users in supported
accommodation projects was put on hold due to the legal changes in collection and
processing of personal information. The health assessment tool will be reviewed and
improved when it is re-launched in the future.
Based on the most recent statistics the HHCP determined that key areas of focus were to;
source training to increase staff knowledge on working with suicidal service users, create tool
kits to support staff working with suicidal and autistic clients, strengthen and develop new
relationships with external health services, increase the amount of in-reach Hep-C screening
in services, deliver health and wellbeing training to staff and services, and promoting the
HHCP.
I have also had the opportunity to support services around complex case work; reviewing
referrals to social services and providing ad hoc advice as required. Alongside this I have
been involved in supporting a review on service user deaths within the pathway to enable
learning and best practice.
Positive outcomes and highlights of the past year:
822 staff members attended health training.
128 service users attended health awareness sessions.
77 attendees at the Service user Health event, where 60 service users attended a
health information session and 30 received a health test.
319 escorted health visits via Groundswell HHPA service.
The HHCP website was visited 1,215 times.
A total of 116 attendees at six Health Action Group meetings.
11 volunteers supporting the HHCP – either running health sessions, writing tool kit
or updating the website.
Tool kits were produced to support frontline staff around autism, responding to
deaths and what to expect around involvement with coroners and subsequent
inquests.
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Anna Midgley, HHCP Coordinator (right)
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HHCP Model
The HHCP model was developed to demonstrate how the HHCP works to coordinate the
work of health and housing providers across Westminster to improve the health for service
users. The HHCP works in partnership with 19 homeless services and numerous primary,
secondary and community health and wellbeing services.
Table 1: The HHCP model
Through health action group meetings, annual events, training, health directories, online
resource, health statistics and working with health and wellbeing services the HHCP works to
ensure that;
Housing staff are:
Knowledgeable of what health and wellbeing services are available in their area.
Knowledgeable of where to refer and sign post service users.
Westminster Rough Sleeping Commissioning team
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Monitoring and identifying service user health needs and supporting service users to
address these needs.
Networking with health and wellbeing services.
Sharing examples of best practice with other services.
Service users are:
Assessed for health needs and given the appropriate support and advice.
Made aware of available health services and treatments they provide.
Feel empowered to acknowledge health needs, access local support services and
make decisions regarding their health.
Encouraged to attend HHCP annual events and supported to make positive changes to
their health and wellbeing.
Experiencing improved health outcomes.
The annual Service User Health event provided a structured and valuable networking
opportunity for both staff and service users. Staff and service users are given the opportunity
to network with health and wellbeing services as well as other housing providers. Joint
working further informs knowledge on health and treatment services in the borough,
specifically addressing our service user health needs. Health service providers are given the
opportunity to meet with staff and service users on the day and promote their projects and
services. Feedback from the event has been positive and has been very useful in regards to
planning consecutive events and influencing the delivery of the HHCP.
The commitment and dedication of borough-wide health and wellbeing services in attending
these events and providing training to staff and service users has been instrumental in
service development, implementation and feedback. The continued engagement and
feedback from housing service providers has also been instrumental in service
implementation and delivery.
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HHCP in numbers
30 service users have taken part in health
screening
77 service users and staff
attended the annual health
event
128 service users have attended
health training
822 staff members
have attended
training
100 tubes of toothpaste and toothbrushes
condoms distributed to
service users
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Statistics The data collected during 2018-2019 changed; both due to GDPR and a different data set being collected from supported housing services. These changes occurred midway through the financial year, therefore, the following statistics can only provide a snap shot of the health of service users.
Ambulance call outs & subsequent conveyance
A total of 554 ambulance call outs were made by services during 2018-2019, and 57.5% of
these were conveyed to hospital. This illustrates a 6% increase in the amount of ambulance
call outs and a 19% decrease in the amount conveyed to hospital. It is suspected that this
increase is due to a large number of service users utilising the synthetic cannabinoid (Spice)
and the heat wave.
Escorted health appointments via Groundswell
A total of 319 health appointments were facilitated by the Groundswell HHPA service,
illustrating a 16% decrease in appointments escorted in 2017-2018 (total of 383). This
reduction is due to a lower than normal amount of referrals by services in Q1 2017-2018.
Number of drug and alcohol related deaths
There were a total 31 deaths across the pathway and a dedicated piece of work led by WCC
and the HHCP is being completed to share any learning from these deaths.
HHCP training for service users
The benefits to services users of the training offered by the HHCP are; increased awareness
of the importance of looking after your health, an opportunity to informally discuss health
issues, and feel more confident to attend future health appointments.
A total of 128 service users attended 19 training sessions, during 2018-2019, illustrating a
23% decrease compared to 2017-2018. This decrease occurred due to; services reporting
they did not have the capacity for volunteers at their service (and therefore not able to host
volunteers when recruited), volunteers finishing their placement, and a reduction in the
numbers of volunteers recruited. Please see Appendix 1 (page 17) for a full list of training
sessions provided to service users.
HHCP training for staff
Staff members are consulted prior to courses on subject matter they would like to receive
further training. Training is provided by local health and community services. Training
sessions are offered free of charge to any health and housing staff in Westminster and held
at various venues across the borough. Additionally, the HHCP Coordinator will organise
training when needed and will advertise existing training and events on behalf of health and
wellbeing organisations. The benefits of the training offered by the HHCP are; staff feel more
confident to give clients key health messages, staff have the opportunity to network with
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health services and other organisations, and staff have the opportunity to improve/refresh
their existing knowledge.
A total of 822 staff members attended training co-ordinated by the HHCP during 2018-2019,
illustrating a 17% increase compared to 2017-2018. It is predicted the number of staff
receiving training will reduce in 2019-2020, as the HHCP plans to spread efforts to other
areas, such as client training.
Please see Appendix 2 (page 19) for the full list of training provided.
Service User Health event
‘’Ways to improve my health in 2019’ 29th May 2019 Edward Alsop Court
Agenda:
Morning = 9.30am-12.30pm First aid demonstrations – Grant Hoyle, British Red
Cross Healthy Eating information – Herve, One You Service
Morning = 9.30am-12.30pm Oral health assessments – Harish CLCH dentist
9.30am-2.30pm Health information stands – oral health, diabetes, brain
injury, stop smoking
9.30am-3pm Homeless Health team – health checks and health
information
9.30am-3pm DAWs - Hepatitis C checks and information stand
10.30am-2.30pm Hand massages
9.30am-2.30pm
Acupuncture – Adam Bulewski
12pm-2pm LUNCH
Afternoon = 12.30-2.30pm Westminster Unusual beliefs group
2.30pm Raffle draw
Attendees: 77
The Homeless Health Coordination Project facilitated the annual Service Health Event on
29th May 2019 at Edward Alsop Court. The theme of the event was ‘Ways to improve my
‘Excellent session for new staff – really useful overview of the services/
support available in Westminster.’ ‘This should be mandatory training for
DWO’s!’
Mind blowing, really opened my mind to
dementia
Absolutely love the training offered by the
HHCP, Anna will always try to source the
training we request!
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health in 2019’ and therefore attendees were encouraged to think about their own health
and wellbeing and consider what areas they would like to improve. Individual invitations
were sent out to staff and service users with details about the event and a fantastic 77
service users and staff attended on the day.
The day was a huge success and included first aid demonstrations from British Red Cross,
alongside oral health assessments by CLCH team, health checks via the Homeless Health
Team and Hep C checks via DAWs. Health information was provided on Healthy eating a)
and stopping smoking (One you Service), diabetes and brain injury (Change
Communication). At the same time we had a masseuse providing hand massages and
acupuncture sessions. Breakfast was offered to attendees and consisted of croissants
(donated by Greggs), cookies and a platter of fruit.
First aid demonstrations from British Red Cross
Oral health checks by CLCH and Health checks via Homeless Health Team
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Acupuncture sessions
During lunch time services users were provided with sandwiches and crisps (donated by
Pret a Manger) and fresh fruit.
A service user enjoying lunch and a cup of tea with a member of staff
Table 2 (page 13) provides the numbers of service users either having a health test, or
receiving health information. As you can see the event was a huge success!
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Health testing/ information Numbers screened/ given
information
First aid demonstrations 8
Hep C testing (DAWs) 23
Health checks (Homeless Health team) 15
Oral Health assessments
Dentist appointments organised
10
5
Hand massages 15
Acupuncture 7
Healthy eating/ stop smoking information 40
Diabetes information 10
Brain injury information 25
TOTAL HEALTH SESSIONS 158
Table 2: Number of service users screened or given information on the day
The day concluded with a raffle where 5 guests won prizes that had been donated by Lush,
DAWs (£10 Tesco voucher) and 2 x £20 Sainsbury’s vouchers sourced by the HHCP.
Feedback from the day was positive and the evaluation forms illustrated that guests found
the health event very useful. 70% of attendees reported they found the health event to be
‘very useful’ and 85% of attendees agreed the event had increased their confidence to
attend health appointments in the future.
Many thanks to the Groundswell Peers, the HHCP volunteers, St Mungo’s Centre Team
and H&F HHP that helped out on the day. Many thanks to Greggs and Pret Foundation for
their donations of food, and LUSH for their donation for the raffle.
Health Action Group meetings
The HHCP Coordinator organises bi-monthly Health Action Group (HAG) meetings held in
Francis Street. Health and housing service providers attend the Health Action Group
meetings to discuss health events, activities’, training and pertinent client health issues. The
HHCP Coordinator will also use the HAG meeting to update services on the progress of the
HHCP, gather feedback from services and run through the quarterly and annual statistics to
highlight areas of concern. Guest speakers from health services are invited to present about
their projects/organisation. The meetings are a valuable networking opportunity for housing
service providers to make links with health service providers in Westminster.
During 2018 to 2019 there were a total of 116 attendees at 6 Health Action Group meetings.
Past Meetings 2018-2019:
Below is a list of presenters represented from June 2018 - June 2019;
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Presenters / subjects Presenters / subjects
CNWL London CCG Enhanced vulnerability forum
SLAM Abbey Community Centre
Mayday Trust Turning Point Hep C mentors
St Mungo’s Move on St Giles Trust
CLCH Community Dental Services CNWL Diabetes Programmes
Groundswell Brain Injury – Change Communication
Homeless Frequent attenders meeting Self-care for staff
Reflection on deaths in pathway Street buddies
PIE St Mungo’s Lifeworks
St Mungo’s Outside In NHAS
St Mungo’s SOS team
HHCP Volunteers Programme
To enable the HHCP to progress and develop the Coordinator recruited a team of 11
volunteers. The volunteers are broken down into the following teams;
In-Reach Volunteers
Florence In reach health promotion Shroton Street
Francesca In reach health promotion Shroton Street
Anika In reach health promotion Harrow Road
Sunya In reach health promotion Harrow Road
Anthony In reach health promotion EAC
Research and Resource Development Volunteers
Colin Website
Grace Website
Evie Proof reading
Jonathan Research and proof reading Autism Tool kit
Lucy Fundraising
Phoebe Autism Tool kit
In-Reach Volunteers: The in-reach volunteers were recruited to assist the hostels to
organise and run monthly health and wellbeing sessions. The volunteers research, plan and
run a monthly health and wellbeing session to engage and educate hostel residents on a
particular health and wellbeing subject.
Research and Resource Development Volunteers: These volunteers were recruited to
maintain the website, help with fundraising, proof reading, and putting together the
Homelessness and Autism tool kit.
I have volunteered with the HHCP for nearly 3 years - I’m sad to leave, but my time as a volunteer for St Mungo’s has been incredibly interesting. Flo Sumner, Health Promotion Volunteer
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Website
During 2018-2019 the HHCP website (www.westminsterhhcp.org.uk) has been accessed
1,215 times, indicating a 33% increase compared 2017-2018. The website provides
convenient access to various resources ranging from training presentations or specialist tool
kits to provide guidance to staff.
The following resources have been provided for staff via the website:
Heath Action Group
minutes and HHCP
reports
Health summary move
on form
Mental Health Services directory
Social services tool kit Case conference tool kit Substance use services directory
Minutes to the Complex
Personalities Network
A&E Client information
sheet
Health services directory
Homelessness and
Autism Tool kit
Coroners and inquest
information sheet
Memory pathway tool kit
Gambling support
services
Domestic and sexual
abuse services
Hostel directory
Self-care for frontline
workers tool kit
GP registration sheet Female rough sleeping services
Trauma tool kit Supporting staff when a
client dies tool kit
Supporting suicidal clients tool
kit
Brain injury tool kit Autism support services
directory
Smooth transitions guidance
Tool kits and information sheets
Tool kits are produced following feedback from staff on which topics they require additional
support. Consequently tool kits have been developed on; responding to clients who have
suffered trauma, Homelessness and Autism, supporting staff when a client dies, and a
coroners and inquest information sheet. The benefits to staff of the tool kits created by the
HHCP are: easy to digest relevant information and increasing staff confidence to support
clients.
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Conclusions and recommendations
The focus of the HHCP for 2019-2020 is based on feedback from accommodation providers
and their residents, as well as feedback from the health & wellbeing organisations linked to
the HHCP.
The future focus of the HHCP includes:
Continuation of training for staff and service users, incorporating feedback from the
HHCP’s annual staff training needs analysis.
Review the health assessment tool and collect data from March 2020 to October
2020.
Continuation of the annual Service user event.
Continuation of the bi-monthly Health Action Group meetings.
Embedding the presence of the HHCP within the Westminster Community.
Building new partnerships, improving and maintaining existing partnerships.
Strengthening relationships with the CCG.
Review deaths within the pathway and contribute to thematic analysis.
Continue running monthly health promotion sessions in services and increase the
amount of HHCP health promotion volunteers. It has been suggested that monthly
health promotion sessions are compulsory to ensure these are run consistently.
Increase the amount of in-reach Hep C screening in services.
Continue updating the HHCP website. Reviewing the online resource and
directories.
Develop a ‘post-vention’ support tool kit for staff after a client death by suicide
Create a six month review of the Occupational Therapy service via EASL.
Continue to identify methods to reduce the reliance of clients on emergency services
and source training to increase staff knowledge on when it is necessary to call an
ambulance.
Continue to support staff around complex cases and feedback on social services
referrals.
Support the development of the business case to provide peripatetic nursing
in hostels.
Expand the remit of the HHCP. This could include client involvement in projects
and increasing service user engagement and consultation in service delivery.
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APPENDIX 1 Summary of service user training
Training offered
Presenters Service # of service users attended
Session on health issues, 12th June 2018
HHCP health promotion volunteers Harrow Road 1
First aid training, 11th July Grant Hoyle, British Red Cross Edward Alsop court 4
First aid training, 17th July Grant Hoyle, British Red Cross Harrow Road 5
Spice awareness training, 29th August
Ezra Yisrael, Turning point Edward Alsop court 5
First aid training, 7th September Edward Alsop court Hopkinson House 3
Hand hygiene, 7th September Health promotion volunteer Shroton street 5
Flu awareness session, 26th October
HHCP health promotion volunteers Shroton Street 5
Spice awareness training, 8th November
Ezra Yisrael, Turning point King George’s 4
Benefits of exercise, 22nd November
HHCP health promotion volunteers Shroton Street 4
Ways of staying well over Christmas, 21st December.
HHCP health promotion volunteers Shroton Street 3
First aid training, 17th January Grant Hoyle, British Red Cross Edward Alsop Court 5
Spice awareness training,
17th January
Ezra Yisrael, Turning point Connections- St. Martins 16
Yoga, mindfulness and kinetic therapy, 18th January
HHCP health promotion volunteer Shroton street 3
Oral health session
February
HHCP health promotion volunteer Shroton Street 8
Oral health session CLCH Oral health, Alison Fraser Passage Resource Centre 9
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Training offered
Presenters Service # of service users attended
February
Spice awareness training,
8th February
Ezra Yisrael, Turning point MORs 2
Oral Health session
22 March
Alison Fraser, CLCH Oral health Passage Resource Centre 18
Smoking cessation
29th March
HHCP health promotion volunteer Shroton Street 3
Oral Health session
18 April
Alison Fraser, CLCH Oral health CSTM 19
Oral health session
May HHCP health promotion volunteers Shroton Street 6
Total number of clients receiving training
128
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APPENDIX 2 Summary of staff training
Training offered Presenter Services Numbers attended
Feedback
Diabetes awareness, 6th June
Martin Jones WLM, Lookahead, CGL, SHP, St. Mung
10 How useful did you find the information given to you today? Very useful – 3 Useful –4 Other feedback: Diet and weight can be main causes for diabetes, well presented, quite informative.
Mental health advice sessions, 13th June
Jen Foster Westbourne House, Centre point
2 N/A
Universal credit training, 18th June
Clare Cross Thames Reach, St. Mungo’s, Passage, Wytham Hall, Lookahead, Church Army, SHP, Mayday trust, BWWmind
16 How useful did you find the information given to you today? Very useful – 6 Useful –7 Other feedback: Good training, very informative and well presented.
First aid training, 21st June Grant Hoyle Riverside, St. Mungo’s, WLM, SHP, Lookahead
5 How useful did you find the information given to you today? Very useful – 5 Other feedback: It was very helpful and informative. Very fun and interactive.
Occupational therapy OT Drop In, 26th June
Nicola-ESAL SHP, St. Mungo’s 2 N/A
Metallisation training, 27th June
Dr Emma Williamson & Dr Jen Foster
Montfort House, St. Mungo’s, CSTM, Mayday trust, BWWmind, WLM, Lookahead, SHP,
24 How useful did you find the information given to you today? Very useful – 15 Useful –9 Other feedback: The explanations and examples were given were useful and informative, being
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Training offered Presenter Services Numbers attended
Feedback
Waterloo project, Montfort house
made aware of the difference between empathy and sympathy were useful.
Metallisation training, 5th July
Dr Emma Williamson & Dr Jen Foster
Passage, WCC, Montfort House, St. Mungo’s, CSTM, Mayday trust, BWWmind, WLM, Lookahead, SHP, Waterloo project, Montfort house
23 How useful did you find the information given to you today? Very useful – 14 Useful –9 Other feedback: I found all relevant to my work, very informative, I found role play, handouts and techniques very helpful.
Challenging behaviour, 12th July
Brett Grellier Passage, Lookahead, Mayday trust, CSTM, St. Mungo’s, Church army, Depaul charity,
24 How useful did you find the information given to you today? Very useful: 10 Useful: 10 Other feedback: The content was interesting and useful, it was well structured. I feel my knowledge and skills increased through this training.
General drug and alcohol awareness training, 17th July
Ezra Israel- Turning point
Lookahead, Street Buddies, CSTM, Marylebone project, Passage, Riverside, Mayday Trust, One housing, St. Mungo’s
15 How useful did you find the information given to you today? Very useful: 12 Useful: 3 Other feedback: All information were useful, class participations and group work were encouraged by the trainer which was very good.
Novel psychoactive substance including Spice training, 19th July
Peter Burleigh-Turning point
Lookahead, CSTM, Advance, DAWS, SUT-TB, CEN, Westminster substance use team, St. Mungo’s, Street Buddies, WLM, NHS,
18 How useful did you find the information given to you today? Very useful: 11 Useful: 7 Other feedback: The trainer was very engaging and knowledgeable and I learned a lot about spice and its effects, Group exercises on how to support spice user were good.
Occupational therapy OT Drop In,
Nicola-ESAL Montfort house 2 N/A
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Training offered Presenter Services Numbers attended
Feedback
24th July
Mental health advice sessions, 26th July
Dr Jen Foster- psychologist
Hopkinson house 4 N/A
Tree of life training, 27th July
Dr James Peddie Specialist Clinical Psychologist
Passage, Lookahead, St. Mungo’s, Riverside, BWWMind, WCC, Church, SHP, Thames reach, Dr Hicky surgery
20 How useful did you find the information given to you today? Very useful: 17 Useful: 3 Other feedback: N/A
Stroke awareness training/workshop, 31st July
Barry Coppock from Stroke association
WLM, WYTHAM, Passage, Riverside, NHS
8 How useful did you find the information given to you today? Very useful: 5 Useful: 3 Other feedback: It was informative workshop.
Key working and motivating clients, 3rd August
Ezra Israel- Turning point
BWWMind, Thames reach, Cardinal Hume, Turning point, WLM, Lookahead, Central London health care, Wythame hall, Hestia, DAWS
15 How useful did you find the information given to you today? Very useful: 14 Useful: 1 Other feedback: It very informative and the trainer was knowledgeable, All was great, I liked the group exercises, I really enjoyed the whole programme.
General drug and alcohol awareness training, 16th August
Ezra Israel- Turning point
Lookahead, Clement James, Turning point, BRAC, CSTM, Hammersmith and Fulham, WLM, WCC
19 How useful did you find the information given to you today? Very useful: 12 Useful: 7 Other feedback: It very informative and the trainer was knowledgeable, I found the cycle of change very useful and applicable to clients with drug issues. I liked the group discussions and group exercises useful.
OT drop in sessions, 1st August
Nicola- EASL St. Mungo’s, Passage 2 N/A
Brain injury clinic Leigh Andrews N/A
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Training offered Presenter Services Numbers attended
Feedback
drop in clinic, 21st August
Domestic Violence training, 22nd August
Louisa Steel- Housing first coordinator
CSTM, St. Mungo’s, WLM, WCC, Church army, NHS
15 How useful did you find the information given to you today? Very useful: 10 Useful: 5 Other feedback: I found useful the Risk assessment tools and raising DV issues with clients, it was great and informative training.
Stress management, 23rd August
Guy Klein, IAPT SHP, St. Mungo’s, CSTM, Passage, Centre point, Church army, Thames reach
7 How useful did you find the information given to you today? Very useful: 4 Useful: 3 Other feedback: Not to worry about things I cannot control, all the practical solutions.
Dual diagnosis, 30th August
Kathryn Andrews, JHT
St. Mungo’s, Passage, EAC, WWMIND, WCC, One housing, WLM
16 How useful did you find the information given to you today? Very useful: Useful: Other feedback:
Mental health advice sessions, 30th August
Dr Jen Foster- psychologist
St. Mungo’s, Lookahead 4 N/A
Time management training, 6th September
Guy Klein, IAPT St. Mungo’s, Church army, SHP
5 N/A
KIT Intuitive training 12th September
Zack Haider St. Mungo’s, Harrow Road
15 N/A
Novel psychoactive substance including Spice training, 13th September
Peter Burleigh Turning point
SHP, CLH, Riverside, EAC, NHS
13 N/A.
Mental health advice sessions, 17th September
Jen Foster Lookahead, WWMIind 2 N/A
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Training offered Presenter Services Numbers attended
Feedback
Psychological and practical impacts of move on for clients training 18th September
Simon Richardson, St. Mungo’s
Riverside, Church army, St. Mungo’s, CSTM, Passage, Lookahead
13 How useful did you find the information given to you today? Very useful: 8 Useful: 5 Other feedback: I got understanding about reasons clients may find move on difficult. Learned about some tools to use for move on sessions with clients.
Brain injury clinic, 18th September
Leigh Andrews Montfort house, Riverside
2 N/A
Everyday first aid training, 20th September
Grant Hoyle, British Red Cross
Wytham hall, EAC, Lookahead, St. Mungo’s
9 N/A
The Young Persons pathway, 20th September
Dr Emma Williamson & Dr Brett Gallagher
Westminster young adult services, rough sleeping services, mental health services, WCC Prevention Commissioning Team
27 How useful did you find the information given to you today? Very useful: 17 Useful: 5 Other feedback: The knowledge of trainers, group work, feedback and all group participation in all practice groups were great.
OT drop in sessions, 21st September
Nicola- EASL St. Mungo’s 2 N/A.
Brain injury training, 25th September
Leigh Andrews St. Mungo’s, Riverside, Lookahead,
9 N/A
Complex Trauma and Stabilisation, 28th September
Brett Grellier St. Mungo’s, Lookahead, SHP, Passage, Riverside
12 How useful did you find the information given to you today? Very useful: 10 Useful: 2
Trauma drop in clinic, 11th October
Catherin Cox, Survivor UK
St. Mungo’s 4 N/A
Hoarding and neglecting, 12th October
Nicola, EASL St. Mungo’s, Riverside, NHS, CLH
9 How useful did you find the information given to you today? Very useful: 8 Useful: 1
24
Training offered Presenter Services Numbers attended
Feedback
Other feedback: Relationship is the key element in working with clients around this issue and their engagement with support services.
General drug and alcohol awareness training, 18th October
Ezra Israel- Turning point
St Mungo’s, NHS, Turning point, SHP,
13 N/A
Brain injury clinic, 23rd October
Leigh Andrews St. Mungo’s, 3 N/A
OT drop in sessions, 30th October
Nicola- EASL St. Mungo’s, 2 N/A
Autistic spectrum drop in session, 1st November
Dr Catherine Cheung
Thames reach 1 N/A
Mental health drop in session, 5th November
Jen Foster Lookahead 3 N/A
Trauma drop in clinic, 8th November
Catherin Cox, Survivor UK
Lookahead 2 N/A
Metallisation training, 14th November
Dr Emma Williamson, Slam
Depaul, St. Mungo’s, Lookahead, Centre point, Benlock Street, Marylebone road, Passage, SLAM, SHP, Westminster council
30 N/A
Novel psychoactive substance including Spice training, 15th November
Peter Burleigh, Turning point
St. Mungos, Centre point, SHP, Loookahead,
15 N/A
Brain injury clinic, 20th November
Leigh Andrews None attended.
OT drop in sessions, 27th November
Nicola, ESAL Lookahead 1 N/A
The ABC of Trauma training,
Katherine Cox, SurvivorsUK
St. Mungo’s, Riverside, Church army,
21 How useful did you find the information given to you today?
25
Training offered Presenter Services Numbers attended
Feedback
29th November Lookahead, CGL, Mayday trust, Wythamhall, Passage, Seymour place, West London mission
Very useful: 7 Useful: 11 Other feedback: I learned about ways to handle and understand trauma and tools as they can be adapted to different circumstances/settings. How to respond when you are in contact with traumatised people.
Working creatively and courageously with clients who are at risk of suicide.
Katherine Cox, SurvivorsUK.
Edward Alsop Court, St Mungo’s Recovery College, CGL, Church Army, RBKC Lookahead, Street Buddies
13 How useful did you find the information given to you today? Very useful: 10 Useful: 3 Other feedback: Katherine is a very good teacher/ lecturer/ workshop host. She made the event informative, practical and thought provoking.
Brain injury clinic 11th December
Leigh Andrews Lookahead 1 N/A
OT drop in sessions, 11th December
Nicola, ESAL St. Mungo’s 3 N/A
Brain injury training, 12th December
Leigh Andrews St Mungo’s, CSTM, Passage, The Green Rooms
7 How useful did you find the information given to you today? Very useful: 5 Useful: 1 Other feedback: Training was very interesting and Leigh was very engaging. I found ways of communication with clients with ABI and screening tools. I liked cases of brain injury.
Substance use training, 13th December
Ezra, DAWs Tri-borough training 13 How useful did you find the information given to you today? Very useful: 12 Useful: 1 Other feedback: Really enjoyed this training session and learning about SPICE.s
26
Training offered Presenter Services Numbers attended
Feedback
Universal credit training, 18th December
Clare Hugh Cross, St. Mungo’s
Passage, Lookahead, CSTM, St. Mungo’s, WLM, SHP, Riverside
20 How useful did you find the information given to you today? Very useful: 18 Useful: 2 Other feedback: It was very informative and well presented.
Trauma clinic 20th December
Katherine Cox, Survivor UK
CSTM, Lookahead 3 N/A
Trauma clinic, 10th January
Katherine Cox, Survivor UK
1 N/A
NPS training 17th January
Peter Burleigh, Turning Point
Tri-borough staff 15 N/A
Animal welfare training 21st January
Michelle Clark St. Mungo’s, Riverside, CSTM
7 N/A
Hoarding and self-neglect training, 25th January
Nicola and Andy, EASL
MORs, Church Army, Harrow Road, ICM, WLM, CLH
10 How useful did you find the information given to you today? Very useful: 6 Useful:3 Slightly useful:1 Other feedback: To be aware of how important the relationship is
OT drop in session, January 2019
Nicola, EASL Hopkinson House 3 2 clients were seen and provided feedback and this was communicated to their key worker, Jo Price
Trauma clinic, 7th February 2019
Katherine Cox, Survivors UK
OT drop in session February 2019
Nicola, EASL Edward Alsop Court 3 3 clients discussed and equipment ordered for 1 client
Drug and alcohol awareness training, 14th February 2019
Ezra, DAWs Tri-borough training 15 N/A
Autism and homelessness, 18th February 2019
Dr Catherine Cheung,
SOS, CSTM, WLM, Street Buddies, TGR, SHP, Harrow Road
18 How useful did you find the information given to you today? Very useful: 12
27
Training offered Presenter Services Numbers attended
Feedback
Westminster Autism Service
Useful:6 Other feedback: lots of case discussion examples, answered lots of questions.
ABC of Trauma, 21st February 2019
Katherine Cox, Survivors UK
SOS, Church Army, WLM, CSTM, TGR
14 How useful did you find the information given to you today? Very useful: 13 Useful:3
Brain injury clinic, 28th February 2019
Leigh Andrews, Change Communication
1 N/A
Mental Health Act training, 6th March 2019
Kathryn Andrews, JHT
SOS, Housing First, CSTM, WLM, Bruce House, Women’s Project
13 How useful did you find the information given to you today? Very useful: 11 Useful:1 Other feedback: I have greater understanding of the different sections, how we can best support people we have concerns about.
Trauma clinic, 7th March 2019
Katherine Cox, Survivors UK
Edward Alsop Court 3 Feedback from staff around the clinic was extremely positive and staff found Katherine’s support and advice extremely beneficial.
OT drop in session, 12th March 2019
Nicola, EASL Harrow Road 4 Two members of staff supported and two cases discussed with staff
NPS training, 14th March 2019
Peter Burleigh, Turning Point
Tri-borough staff 15 N/A
Brain injury training, 19th March 2019
Leigh Andrews, Change Communication
Shelter Westminster, SOS, EAC, WLM, CGL, Marylebone Project, Thames Reach
16 How useful did you find the information given to you today? Very useful: 11 Useful: 3 Other feedback: Found it very useful to consider that individuals with a brain injury have similar symptoms to mental health and substance use clients.
Behaviours that challenge, 20th March 2019
Jake Camp, SLAM Housing First, MORS, CSTM, Hopkinson
16 How useful did you find the information given to you today?
28
Training offered Presenter Services Numbers attended
Feedback
House, SOS team, Women’s project, Harrow Road, EAC
Very useful: 8 Useful: 9 Other feedback: Useful to learn that I can be more pro-active, rather than reactive, around challenging behaviour.
Brain injury clinic, 28th March
Leigh Andrews 2 N/A
Insider’s guide to trauma, 4th April 2019
Sophie Dent Compass Team, Women’s Project, WLM, CSTM, SOS, Passage, Marylebone Project, MORs, Homeless Wise, Wytham Hall
13 How useful did you find the information given to you today? Very useful: 5 Useful: 6 Slightly useful: 1 Other feedback: It was useful to learn about the 3 R’s – recognise, release, recalibrate
Trauma clinic, 4th April 2019
Katherine Cox, Survivors UK
King George’s 4 N/A
Dementia training, 10th April 2019
Terezie, Westminster Dementia Service
Temporary accommodation services, Edward Alsop Court, Street Buddies
21 How useful did you find the information given to you today? Very useful: 19 Useful: 2 Other feedback: Mind blowing, really opened my mind to dementia.
Drug and alcohol awareness training, 11th April 2019
Ezra, DAWs Tri-borough training 18 N/A
Suicide training, 2nd May 2019
Katherine Cox, Survivors UK
WLM, Street Buddies, Women’s Project, CSTM, Wytham Hall, Harrow Road, Montford House, MORs
16 How useful did you find the information given to you today? Very useful: 10 Useful: 5 Other feedback: ‘Katherine is wonderful, her style is great!’. ‘Look at suicide as communication even when it is said is a way that had previously been perceived as manipulation.’
29
Training offered Presenter Services Numbers attended
Feedback
Westminster Rough Sleeping Induction Training, 8th May 2019
Various presenters throughout the pathway
MET Police, Wytham Hall, Harrow Road, WWP, SET, Westminster SOS, Westminster Adult Safeguarding, MORS, LAS, SLAM
23 How useful did you find the information given to you today? Very useful: 12 Useful: 6 Other feedback: ‘Excellent session for new staff – really useful overview of the services/ support available in Westminster.’ ‘This should be mandatory training for DWO’s!’
Trauma Clinic, 9th May 2019
Katherine Cox, Survivors UK
Montford House 3
Occupational Therapy Clinic 10th May 2019
Nicola, EASL Westminster MORs 2 1 member of staff, 1 service user
Novel psychoactive substance including Spice training, 16th May 2019
Peter Burleigh, DAWs
12 N/A
First Aid training, 22nd May 2019
Grant Hoyle, British Red Cross
Street Buddies, WWP, SOS, Marylebone Project, SET
10 How useful did you find the information given to you today? Very useful: 10 Other feedback: ‘very useful refresher, the trainer went through examples in detail and this was very useful to me.’
Understanding Trauma, 30th May 2019
Brett Grellier SHP, CSTM, Housing First, St. Mungo’s
20 How useful did you find the information given to you today? Very useful: 18 Other feedback: “Highly recommend”
Total 899
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