Welcome!What was that?
with Ann MacDonald
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IntroductionsNameWhat brings you to FYI Conference?
Favorite candy when you were a child
We Listen to...
Obtain informationUnderstandFor enjoymentTo learnTo reduce/avoid crisis
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Listening benefits all of
our relationships
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However...
We remember on average only 25-50% of what we hear
Did you catch that?
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Do You Know a Good Listener?
What makes them good?
small group/list
Meaning and Communication
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Elements of Listening
Non-Verbal Verbal communication
Nonverbal InterestSilence/don’t interruptFacial expression Eye contactTone of voiceBody position
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Dwight...
https://www.youtube.com/watch?v=Qg8PIK74KO4
Verbal Responses
Invitation to talk
Minimal encouragements
Open/Closed questions
Open statements
Reflective response
Summarize
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What are some factors/challenges that
impact listening?
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Cultural and gender differences
Phil and Claire
http://www.youtube.com/watch?v=95lANl1oeBk
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General GuidelinesMinimize distractions
Avoid advice giving
Be OK with silence
Focus on what they are saying, NOT your comeback
No stealing thunder
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`
Charisma Coach/Londonhttps://www.youtube.com/
watch?v=r_Y2VyJWYGs
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Time to practice your
active listening!
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Practice
Repeat+question?Repeat+personal statement+question?
Favorite place to eat?
Asking Questions/handout
Reflective responses“You sound…“You seem…“Sounds like you are …Match level of intensityIf wrong, will correct youPractice exercise
Active Listening…
Helps identify/express emotions
Conveys respectResponds to feelings, not behavior
Communicates caring/understanding
Helps people “talk it out not act it out”
Active Listening is not…
Premature problem-solving
Arguing or establishing facts
Permission giving
Necessarily time consuming
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Active listening in
action Raymond/classroom
http://www.youtube.com/watch?v=aP55nA8fQ9I
Raymond/home
https://www.youtube.com/watch?v=TA-RaDNVKpw
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Closing/Evaluations
Thank YOU for making a difference in the lives of children and families! Also for being good
listeners!
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