© 2017 IBM Corporation
IBM Watson Internet of Things – Continuous Engineering
Welcome to IoT CE/CLM on Cloud
Tarik Mlahi, IBM WIoT
27-Sept-2017
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Highlights
• SaaS benefits
• SaaS editions
• Architecture
• Security
• SW Upgrades
• Managed Services
• Migration
• Subscriptions
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Get up and running fasterFaster setup, more productive!
On-premises deployment with in-house resources*
IBM CE SaaS deployment
Planning, Hardware Acquisition,
IT admin, Install, Admin skills, etc.Rollout Productive Use
Productive Use Scale up solution
Up to 3 months
Provisioning: Hours; Customization (Large/Enterprise): 2-4 weeks
Rollout
*Based on Customer Feedback (factoring in resource availability and scheduling)
• Dedicated cloud space
• Professional Tier: Single tenant
• Secure, single-tenant instance on the public internet.
• Enterprise Tier: Single-tenant Virtual Private Cloud
• Secure, Single-tenant instance connected directly to your
internal network via VPN
We host on IBM SoftLayer
Security - All solutions are single-tenant
Tenant 1
Instance 1
Tenant 2
Instance 2
Tenant 3
Instance 3
Deployment in single tenant instances with no shared application, middleware or
database services
Encryption is provided out of the box, OS security patches are applied weekly, etc.
Nightly encrypted backup data for off-site storage
Full network isolation with segmentation in all networks and isolation in Virtual
Machines.
IPSec VPN tunnel to manage data security traffic over the network
Regular audits to verify that operational security meets controls
Comply with SO/IEC 27001 and 27002 Code of Practice for Information Security
Controls (CPISC) for software and infrastructure
IBM has a worldwide security incident handling process that is monitored 24 x 7 x
365.
All data centers are highly protected with biometric access.
IBM employees receive yearly security education and are required to comply with
corporate Business Conduct Guidelines.
Our Security and Privacy practices are publically available online
• IBM Online Privacy Statement
• IBM Service Engage Security
• IBM Software Products and
Software-as-a-Service Privacy
Statement
• IBM Client Use of Cookies
with Certain IBM Software
and Services Offerings
• ISO27002 compliance
Security and Privacy are IBM top priority
Professional Service Architecture100 or under Authorized users - 50 or under Concurrent users
What is standard in Professional Service?
• This topology uses Linux for the server operating system
• The CLM Jazz applications and DB2 service are
deployed on a single server and WAS instance
• Open LDAP provides the user identity management
• Sized for small groups of up to a maximum of 50 unique
users
Added cost items include:
• Configuration Management in DNG and RQM
• IPSEC site-to-site VPN connection (Provide secure access to
resources and reliable connectivity)
• Use of customer LDAP for user authentication
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Enterprise Service Architecture:Over 100 Authorized users – over 50 Concurrent users
• The architecture uses a proven golden
topology based on DB2 and
WebSphere
• This enterprise topology uses Linux for
the server operating systems
• DB2 is used for the databases and is
hosted on a separate server
• The CE and Jazz applications are
distributed across separate servers and
WAS instances
• A reverse proxy is used to ensure
public URI stability
• IPSEC site-to-site VPN connection
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SaaS Tier Offerings (1 of 2)
Feature Professional Enterprise
SaaS Offerings
CLM, DNG, RTC, RQM, RELM, Track and Plan on Cloud
CE on Cloud (CLM, RELM, RhapsodyDM)
Security compliance
Choice of approved data centers
IPSEC site-to-site VPN connection Add on w/extra cost
SaaS hosted image set-up
Non-English Version By Request By Request
DNG & RQM Configuration Management & Global Config Mgt Add-on w/extra cost
Creation & provisioning of hosted image
Capable of integrating to in house deployed tools Via VPN add on
or by opening firewall
Setup services
Open LDAP and Dedicated directory for user authentication
Use of customer LDAP for user authentication
Customer provided URLs and certificates
SaaS Tier Offerings (2 of 2)
Feature Professional Enterprise
Infrastructure & hosted image support
Data Storage 25GB 200GB
Bandwidth 100Mbs Up to 1Gbs
Availability SLO - 99.9%
Monitoring services, metrics for capacity planning
Patch and upgrade installation
Daily back-up and recovery
Patch and upgrade installation on customer schedule
24x7 support
SW Upgrades
• Professional: 7 days customer notice for major upgrades
• Enterprise: Coordinated with the customer
• Both:
• Product upgrades and fixes are part of the base service when new product
versions are made generally available
• IBM will upgrade SaaS environment within 45 days of the release
• For minor releases, customer will be automatically upgraded
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11© 2017 IBM Corporation
CLM/CE on Cloud
IBM Software Services
SaaS and Managed Services
• Managed Services on top of SaaS:
• Data migration to the cloud (bridge to cloud)
• Configuration Management in DNG & RQM
• Global Configuration Management
• 3rd party hosting and integrations
• Co-Existence with In-House Applications for hybrid
environments
– Other Jazz applications
– Third Party applications (Git, RLIA, etc.)
– Products like Rhapsody or RPE
• Process and tools configuration Managed DevOps/CECustomized Managed Services
End of subscription
• At subscription, data migration can be provided as managed services via a
separate services contract
• Upon subscription expiration or termination, customers have 3 options:
1. Migrate their project data to an existing SoftLayer infrastructure
working directly with IBM SoftLayer for Cloud hosting
2. Receive a backup copy of the latest version of the backup data for
either archive purposes or for an on premise installation. – IBM can assist with data migration to on premise via a separate services contract
3. Data destroyed in a secure fashion
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Latest SoftLayer data center list can be found at http://www.softlayer.com/data-centers
IBM Data Centers
Benefits
1. IBM helps to migrate existing data from on-prem to cloud
2. Dual use without dual payment of OnPrem & SaaS for duration of B2C (1-3
years)
3. No penalty S&S reinstatement whether continuing on SaaS or going back On-
Prem,or continue to leverage a hybrid strategy
4. Future Year Price Protection for duration of subscription.
Bridge to Cloud (B2C)
Users Per Month (UPM) – Authorized or Concurrent
IBM SaaS provides a flexible subscription options:Concurrent: allows multiple users to share a pool of subscriptions.
SaaS usage in this model is measured by the highest number of
active users accessing the subscribed during the month.
Authorized - SaaS usage in this model is measured by the greatest
number of users who log on to the service during the calendar month.
If the customer goes over their subscribed users they are charged an
overage.
Subscription options
Track & Plan on Cloud Team Concert on Cloud DOORS Next Generation on Cloud
Quality Manager on Cloud
CE Tool Overview
RTC, RQM, DNG, CLMContributor licenses
Developer license Analyst license Quality Professionallicense
User minimum
15 (when no other subscriptions)
5 5 5
Per user per month USD
$59 Authorized$199 Concurrent
$164 Authorized$399 Concurrent
$164 Authorized$399 Concurrent
$164 Authorized$499 Concurrent
Read/Write Change Management,Report Customization
and Planning
SCM, BuildChange Management,Report customization,
Planning
Requirements Management, Change Management, Report
Customization and Planning
Test Management, Change Management, Report customization,
Planning
Read Only SCM, Build, Requirements
Management, Test Management
Requirements Management, Test
Management
SCM, Build, Test Management
SCM, Build, Requirements Management
IBM SaaS-based deployments reduce the overall implementation
time of projects
IBM provides 99.9% service-level objective (SLO) availability
IBM allows scaling up to support thousands of users
IBM monitors end-to-end services for 24x7 availability
IBM provides all infrastructure-related support, including patch
installation and optional upgrades on the customer's schedule.
Bridge to Cloud (B2C) program from on-premise to SaaS
IBM SaaS subscription provides a flexible payment options
ConclusionSoftware as a Service
Pre
-package
d
Customer makes application buying decisions. Provider makes decisions on components of the IT value stack
Application
Services
Middleware
Operating System
Servers, Storage
Network Infrastructure
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IoT Continuous Engineering on Cloud
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