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Hotel EnvironmentalManagement System (EMS)Chapter 5
Learning Objectives Gain an understanding of
the objectives and benefits of EMS in hotels
sources of energy
the types of EMS in hotels
energy conservation
water conservation
waste management green building certifications
EMS implementation in hotels
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An Environmental Management System(EMS) is a set of processes and
practices that enable an organization to
reduce its environmental impacts andincrease its operating efficiency.
Source: www. epa. gov
What is an EMS?
Systematic way of managing anorganizations environmental affairs
Based on Plan-Do-Check-Act Model (PDCA)
Focused on Continual Improvement ofSystem
Addresses immediate and long-term impactof an organizations products, services andprocesses on the environment.
A tool to improve environmental performance
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EMS Model
Policy
Planning
ImplementationCheckingCorrective Action
ManagementReview
Based on the
P-D-C-AModel, Plan-Do-Check-Act
Green Hotels
Green Hotels are also referred to as earthfriendly inns, eco-friendly lodging, eco-lodges, eco-hotels, and eco-resorts.
These hotels feature innovative and
imaginative programmes for conservingnatural resources, reducing waste,minimizing pollution, while maximizingsustainability.
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Objectives of EMS
To comply with Government Regulations Regulatory pressure and incentives will influence
businesses to fossil fuel, renewable energy, water use and garbage
To control costs via energy, water and wastemanagement savings price pressure to fossil fuel use over time;
true for waste and water--but to a lesser extent
Reduced energy, water and waste disposal billsgo directly to the bottom line i.e. profits
Increase Revenue Hotels are installing allergy-free rooms and
selling them at a premium i.e. higher room rates
Guests and meeting planners are starting topatronize hotels that care about environment
Positive image of a caring, environment-friendlyhotel can be used to differentiate itself from the
competition
Customer concern for the environment isgrowing
Benefits of EMS: Why Green Your Hotel?
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Benefits of EMS: Why Green Your Hotel?
Improved Public Image Show that hotel is a responsible business
Hotels are advertising their green virtues anddemonstrating their concern to customers
Improved Work Environment
Recruiting: some people prefer to work for greenbusinessesespecially younger professionals
toxic products = health risks to staff Healthy indoor air quality (IAQ) may lead to
improved productivity
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Hotel Environmental
Management Best Practices:
Energy
Water
Waste
How to Green Your Hotel:What is Meant by Green ? (1)
Priority #1: fossil fuel use
conservation
efficiency
use of renewable energy
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How to Green Your Hotel:
What is Meant by Green ? (2)Other priorities:
water use
waste: reduce, reuse, recycle
toxins / improve indoor air quality
Food: local, organic, Fair Trade; meat;
eliminate non-sustainable seafood; shade-grown coffee
Educate staff and customers
How to Green Your Hotel:Energy Efficiency (1)
1. List energy efficiency projects: Free
Cheap
Expensive and quick payback
Expensive and longer payback
2. Lump all capital expenses for energyefficiency into one loan; could be paidwith savings on energy bills
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How to Green Your Hotel:
Energy Efficiency (2)3. Follow the EPA Energy Star steps:
Operations and maintenance
Upgrade lighting
Reduce plug load
Upgrade HVAC systems and other energyconsuming systems
4. Retro-commission
systematic process to identify less-than-optimal
performance in an existing facilitys equipment,lighting, control and process systems, and tomake necessary adjustments to promote energysavings
Operations andMaintenance, 1
Some hotels reduce energy use by 10% with arigorous maintenance schedule: clean coils,replace filters, calibrate controls, lubricate andadjust equipment, etc.
Train maintenance team
Turn off HVAC, lighting, electronics when not inuse: use up-to-date EMSs with occupancysensors; or staff, such as housekeeping or frontdesk
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Operations and
Maintenance, 2 Strategically open or close drapes; for
example, keep closed during summer toeliminate heat gain
De-lamp (remove some of the existingfluorescent light bulbs or lamps)
Towel and linen re-use programme:
design to be opt-out rather than opt-in Set guest hot water at 120 degrees
Towel ReuseProgramme
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Sources of Energy
Fossil Fuels (Non-Renewable) Coal, oil and natural gases
Nuclear Energy (Non-Renewable) Nuclear energy is created from the use of sustained
nuclear fission to generate heat and the heat convertswater into steam, and the steam is used to turn the bladesof a turbine, which runs the generator to produce
electricity.
Renewable energy is derived from naturalprocesses that are replenished constantly
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Sources of Energy
Geothermal Energy (Renewable) Energy that is gained by heat stored beneath the surface of
the earth. Pumps bringing heat from below earths surfacecan be used to directly heat hotels and other buildings orused as a source of power that drive steam turbines toproduce electricity
Solar Energy (Renewable) Sunlight can be used as natural lighting or converted into
electricity using photovoltaic solar panels as a sustainablesource for hot water supply in hotels or for other applications
Wind Power (Renewable) Wind turbines capture the kinetic energy stored in the wind
and convert it into electricity. Although environmentally safe,it is intermittent.
Sources of Energy
Hydropower (Renewable) Electrical energy generated by using the flow of water
through a turbine with a generator, usually derived fromrivers or man-made installations
Biomass and Biofuels (Renewable) Biomass fuels are produced by converting plants for other
biological materials into electricity
Biofuels are energy crops such as maize, sugarcane or cropresidues & biological waste that can be used as a solid fuelor can be converted e.g. sugarcane into ethanol
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Energy Conservation Practices
Low energy bulbs on property
Turn off all electrical equipment when not inuse or when guests vacate the room
Use energy efficient equipment (EnergyStar) e.g. Dryers in the laundry
Public areas on the property are naturally litand ventilated
Lights on walkways etc. on the property areon timers/photo sensors
Energy Conservation
Reduce the load (reschedule use of equipment toeven out demand)
Improve efficiency of the equipment & system(property maintenance program)
Reduce the operating time (e.g. Electronic Key Cardsystem for energy saving in non-occupied rooms.
HVAC should be centralised) Recover waste energy (e.g. waste heat from
refrigeration equipment for water heating equipment)
Use cheaper energy source (gas or oil)
Preventive maintenance
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Use Energy Star certified equipment
Daily Energy Data Collection
Awareness & Education among hotel team
Communication towards guests
Energy light bulbs (Fluorescent, LED)
Guest room energy saving key system
Central room electricity control (FO)
Door contact switch for AC
Defrost minibars regularly
Infrared sensors on public area lighting
TV turn-off - NOT standby
Use Sustainable Energy (Solar, Bio etc.)
Energy Conservation
Lighting
Replace standard incandescent bulbs withENERGY STAR compact fluorescents (CFLs)
Replace T-12s with T-8s
Install LEDs for exit signs, hard-to-replace lights,etc. Keep up-to-date on emerging LED
technologyevery year, more applications arecost effective
Use motion and occupancy sensors to shut offlights that arent needed
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Reduce Plug Load
Use Energy Star equipment for guestrooms, kitchens, offices and commonareas
HVAC Central PlantSystems, 1
Proper size is important
Energy-efficient boilers and chillers
Use free cooling when possible
Recover waste heat: combined heatand power, laundry waste water,
refrigerators
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HVAC Central Plant
Systems, 2
Variable speed drives
Demand control ventilation
Insulate ducts, pipes, etc.
In-Room Heating and AirConditioning
Favor heat pumps over electric heating
Energy-efficient PTACs, VTACs and motors Replace AC motors with Electronically Commutated
Motors (ECM) in fan coil units (there is a dramaticreduction in power required to operate them versus atypical AC motor)
Variable air volume (VAV) air handling systems
and variable flow pumping stations
Energy Management Systems: make sure theyhave good user interfaces, occupancy sensors,and scheduling and setback capabilities
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Other Major Energy Consuming
Systems Laundry:
Ozone
Wash full loads only
Guest room hot water: tank-less systems
Kitchen: variable flow exhaust control on hoods
Computers: energy use by up to 50% byusing Energy Star equipment, laptops, powermgt, web-based software, fewer servers, etc.
How to Green Your Hotel: Use On-
line Resources regarding EnergyEfficiency
ENERGY STAR for Hospitality:www.energystar.gov/index.cfm?c=hospitality.bus_hospitality
ENERGY STAR Tools and Resources:www.energystar.gov/index.cfm?c=tools_resources.bus_energy_management_tools_resources
NStars Energy Advisor:www.nstar.com/business/energy_efficiency/energy_advisor/
http://www.energystar.gov/index.cfm?c=hospitality.buhttp://www.energystar.gov/index.cfm?c=tools_resourhttp://www.nstar.com/business/energy_efficiency/enehttp://www.nstar.com/business/energy_efficiency/enehttp://www.energystar.gov/index.cfm?c=tools_resourhttp://www.energystar.gov/index.cfm?c=hospitality.bu8/3/2019 Week 5 - Ch05 Hotel Ems (Mel)
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How to Green Your Hotel: Consider
Renewable Energy
Solar thermal: good applications now have a 4to 7 year payback, when one includesincentives
Solar PV: prices dropping rapidly; strongincentives
WATERCONSERVATION
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Water Usage Breakdown for
Typical Hotels
Source: www.tenpercent.sec.org.sg
Water Conservation Practices
Linen & Towel reuse programme Laundry equipped with device that
allows for reuse of last rinse for the firstrinse of the other cycle
At the restaurants guests are offeredwater before it is poured
Low flush toilets 1.6 gallons
Low flow showerheads Aerators installed in all taps Treated water used for the power
washing on property and irrigation ofplants
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Educate all hotel departments
Educate guests guest participationprogramme
Full load for laundry machines anddishwashing machines
Use standard maintenance procedures(e.g. swimming pool)
Xeriscaping (landscaping scheme usingplants that require less water)
Water Conservation
Regular data collection and action
Awareness & Education among hotel team
Flow restrictor showerheads and taps
Install flushometer / economy flush toilets
Motion controlled taps in public areas
Install drip sprinklers in gardens
Use rainwater capture tanks
Use gray water recycle used water
In addition to agriculture, tourism is one of the main
consumers of water in many regions. Since water is
such a scarce and precious commodity, it should be
used sensibly and in a controlled manner.
Water Conservation
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How to Green Your Hotel: Reducing
Water Consumption, 1
Some hotels achieve 30% - 50%reduction
Meter and audit to know where yourwater is used
Benchmark to better understand youropportunities
Target high use areas: kitchens,
public areas, guest showers, toilets,showers, cooling towers
How to Green Your Hotel: ReducingWater Consumption, 2
Common places to water use:
Leaks: detect and repair
Faucet aerators
Showers: 1.25 gallons per minuteshowerheads
Toilets: 1.28 gallons per flush
No-flush urinals with trap system
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How to Green Your Hotel: Reducing
Water Consumption, 3
Common places to water use (continued):
Kitchen: pre-rinse spray valve, efficientdishwashing equipment, thaw food in walk-inrefrigeratornot under running water; reviewother habits
Ozone laundry system
Swimming pools covers
Irrigation: satellite-based system, cleaned coolingtower blow-down water, rainwater and gray-water
How to Green Your Hotel: ReducingWater Consumption, 4
Common places to water use (continued):
Chemical free treatment for cooling towers,chillers, heat exchangers
Steam systems: detect water loss; make repairs
Efficient water heating: insulate water pipes,recover heat from refrigeration and cooling
systems Water Awareness
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Waste ManagementProcess whereby waste materials are:
1.Collected
2.Transported
3.Processed
4.Recycled
Sources of WasteProducts in Hotels
HotelAccommodation
Food & Beverage
Laundry Others
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Types of Waste Products
Recyclable
Non-recycled
Waste ManagementProgrammeRecycling
Programme
Food WasteReduction
Programme
Solid WasteReduction
Programme
GreenPurchasingProgramme
Composting
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Waste Disposal
Incineration Landfill
WASTEMANAGEMENT
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How to Green Your Hotel:
Reduce Waste, 1
Why recycle:
Reduce waste disposal costs
Recycling is most visible part of ahotels environmental commitment
Internal marketing: recycling bins inrooms and common areas
External marketing: part of your website
How to Green Your Hotel:Reduce Waste, 2
Common commodities to recycle:
Cardboard
Paper
Plastic containers
Metal
Glass
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How to Green Your Hotel:
Reduce Waste, 3 Hotels with advanced programmes also recycle:
Food and yard waste
Used cooking oil
Construction and Demolition waste
Surplus property, including furnishings, appliancesand beds
Computers, televisions and other electronics
Toner cartridges
Mercury-containing products: fluorescent bulbs andbatteries
Pallets
How to Green Your Hotel:Reduce Waste, 4
Determine your savings potential byconducting a waste audit:
Earth911 Business Waste Audit Form:www.earth911.org/library/brrc/pdf/WasteAssForm.pdf
Then, find a recycler: locate recyclingcompanies serving your area
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How to Green Your Hotel:
Reduce Waste, 5 Review your trash disposal contract to assure that you
save $ by recycling: Eliminate volume requirementsthey discourages recycling
Consider paying by the pickup rather than per ton
Recycling allows you to size of trash containers andfrequency of pick-up
Consider bidding trash and recycling separately
Consider giving bid to recycler who subcontracts trash
Single stream recycling will space needed for recyclingand make it easier to train staff; it might your
reimbursement for certain materials
Good recycling results require attention to detail; audits
How to Green Your Hotel:Reduce Waste, 5
Rethink
Do not purchase Styrofoam containers orcups
Use dispensers for bath amenities
Reuse
Paper is used on both sides
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How to Green Your Hotel: Toxic Use
Reduction / Improving IAQ, 1
Green cleaning products Integrated pest management Low VOC: paints, carpets, sealants, caulks,
adhesives, furniture, wallboard. Avoid formaldehydein countertops, glued wood, particleboard, insulation
Boiler and chiller water treatment: consider non-chemical and less toxic alternatives
Pool chemicals: storage hazards, alternatives,overuse
Organic Landscaping
How to Green Your Hotel: Toxic UseReduction / Improving IAQ, 2
Assure good ventilation: too little leads to poorindoor air quality; too much reduces energyefficiency
Consider smart controls and heat-exchangingventilation
Assure that your make-up air is far from truckexhaust, chemicals, garbage and dust
Combustion sources (sterno, gas stoves,
furnace, cars) can be unhealthy; use COmonitors, seal ducts Routinely inspect vents, belts, fans: can have
energy efficiency benefits as well
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How to Green Your Hotel: Toxic Use
Reduction / Improving IAQ, 3 Develop a plan for mercury
Mercury is in bulbs, thermostats, switches, gasand water flow meters, boilers, standing pilotlights
Ensure proper disposal at end of life
Faulty seals and preparation for disposal cancause exposure and vapor emissions
Substitute other products when upgrading,
except fluorescent bulbs
Landfills
Incineration
Reuse
Reduce
Recycle
Handling Hazardous Waste E-Waste - Guiyu (Guangdong) Case Study
http://www.greenpeace.org/international/en/news/features/e-waste-china-toxic-pollution-230707/
Integrated Waste Management
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EMS Implementation:
Issues & Challenges Implementation cost
Manpower
Duration of implementation
Environmental regulatory requirements,
Hotel revamp and reconstruction (especially when itis a hotel of historical value)
Lack of political will & support
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Certification is a procedure by which a3rd party, the certifier, provides a writteninsurance that a system, a process, aperson, a product or a service conform tothe requirements specified in a standardor by the certifier.
EMS Standards and
Certifications
EMS Standards andCertifications EMS Certification is a set of processes and practices
that allows an organization to minimize on itsenvironmental impacts and increase its operatingefficiency
EMS standards used worldwide: Green Mark (Singapore BCA) Green Globe 21 (Europe) Energy Star (USA)
Leadership in Energy & Environmental Design (LEED - USA) ISO 14001 (International)
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GB Certification
Systems LEED (Leadership in Energy and Environmental Design)
Earth Check
Green Globe
Energy Star (EPA)
ASHRAE Standard 189P
BREEAM (Building Research Establishment EnvironmentalAssessment Method - UK)
ISO 14001 (International)
Green Star (Green Building Council Australia)
Green Mark (Building & Construction Authority, Singapore)
LEED
Developed by:
United States Green Building Council (USGBC)
Criteria:
Sustainable Site Water
Energy Material
Indoor Air Quality Innovation in Design
Specific system for Existing Building or New
Building LEED-EB/O&M, LEED-NC
Certification Process
USGBC conducts third party verification before certification
Significant documentation required for submittal
Certification Cost - $2,500 to $22,500
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HOW DOES LEED WORK?
Point-based certification system administered byU.S. Green Building Council (not a govt agency).
A family of rating systems, not just one.
Six LEED credit categories:
Including: new construction core & shell, interiorconstruction, existing building O&M.
Accreditation is through document submittal &
review. Criticisms: low hanging fruit; no ongoing
monitoring; little recognition of regional variances.
Design features
Building products
LEED Certified 26-32 points (40-50%)
Silver Level 33-38 points (51-60%)
Gold Level 39-51 points (61-80%) Platinum Level 52 + points (81% +)
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Energy Star
Developed by: EPA
Criteria: Energy Efficiency
Building Types Covered:
Existing Buildings only
Certification Process A PE must verify Statement of Energy Performance Energy Star Rating should be above 75 percentile
Certification Cost - Free
BCA Green Mark Scheme
A green building ratingsystem to evaluate buildingfor its environmentalimpact and performance
Launched in Jan 2005 a rating system for the tropics
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BCA Green Mark National Yardstick Qualifying Standard forIncentives
Adopt other agenciesgood practices
Well integrated with
Building ControlRegulations
BCA Green Mark Scheme
Application FormMeeting/Briefing
SiteVisit
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Green Mark Score Green Mark Rating
90 and above Green Mark Platinum
85 to
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Green Globe is the global affiliation, benchmarkingand certification programme for sustainable Traveland Tourism, and communities. It is based on theAgenda 21 principles for sustainable developmentendorsed by 182 heads of state at the United NationsRio De Janeiro Earth Summit.
Green Globe works with Travel and Tourismcompanies and Communities to facilitate sustainable
environmental and social practice to delivermaximum benefit to all stakeholders and providechoice for concerned consumers.
Green Globe (21)
Green Globe (GG21)
Developed by: Green Building Initiative (GBI)
Criteria: Project Management Site Energy Water Resources Indoor Environment Emissions, Effluent and Other Impacts
Specific system for Existing Building Existing Commercial Buildings
Certification Process USGBC conducts third party verification before certification Online questionnaire to be completed by bldg owner
Certification Cost - $2,500 to $6,000
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GG21 Key Performance Areas
1. Greenhouse gas emissions
2. Energy efficiency, conservation andmanagement
3. Management of freshwater resources
4. Ecosystem conservation and management
5. Management of social and cultural issues
6. Land use planning and management
7. Air quality protection and noise control
8. Waste water management9. Waste minimization, reuse and recycling
Green Globe Benchmarking
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What is BREEAM?
Developed by BREEAM (Building Research EstablishmentEnvironmental Assessment Method) in UK.
It assesses a buildings environmental performanceagainst a set of criteria (approx. 120 criteria) in nine areas(e.g., land use, health & well being, transportation, energy,water, waste, management etc.)
110,000 buildings certified and over half a millionregistered for certification.
Specific versions of BREEAM are available for the UK, theGulf and Europe. BREEAM schemes can also be tailoredfor use for any specific country.
U.K.
Broadgate Tower
GermanyC&A Store
Innovative Properties OfficeBREEAM Excellent
BREEAM Scoring
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Concept
Design
Project registrationwith BREEAM
Design Stagecertification
BREEAM to auditsubmitted report forQA and issue DScertificate
Construction Post CompletionStage certification
BREEAM to auditsubmitted report forQA and issue PCScertificate
Project team and
BREEAM to interpretdenied credits
Feasibility ofalternatives
Carry out finalcalculations, design
and installation works,collect documents
Trade-off analyses b/w cost ofalternative systems and expectedratings (e.g., Excel spreadsheet)
Prepare postcompletion stage(PCS) report
Assesspotentialsynergies andtrade-offsamongcredits
Prepare design stage (DS)assessment report
Coordination needs for credits achievement requires ashift to strong pre-project planning and integrated
design and construction!!!
BREEAMCertification Process
Green Star
Developed by: Green Building Council in Australia (GBCA)
Criteria: Management Indoor Env. Quality Energy Transport Water Material and Waste Land Use and Ecology Emissions Innovation
Specific system for Existing Building similar to LEED
Certification Process GBCA validates through formal assessment in Australia
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ASHRAE Standard 189P
Developed by: ASHRAE
Criteria: Sustainable Site Water Energy Material & Resources Indoor Env Quality Bldg impact on the atmosphere
Building Types Covered: New construction and Major Renovation
Certification Process No Certification
Certification Cost n/a
BREEAM, LEED, Green Star, BCA Green Mark
LEED GREEN STAR BCA Green Mark
Sche me
Green Build ing
Index
Launch Date 1990 1998 2003 2005 2009
Ratings Pass/Good/Very
Good
/Excellent/Outstand
ing
Certified/ Silver/
Gold/ Platinum
One Star/ Two Star/
Three Star/Four
Star/Five Star/ Six
Sta r
C e rt if ie d , G ol d,
Gold+, Platinum
Certified, Silver,
Gold, Platinum
Certification Body BRE USGBC GBCA BCA GBI
Voluntary
/Mandatory
Volunta ry Voluntary Voluntary Mandatory Voluntary
Number of building
registered/
certified
116,000 ce rtified ,
714,000 registered (1)
40,379 (36,588 USA +
3388Ab road)(2)
285 Certified, 155
Registered (3)
480G reen Buildings (4) 12 cert if ied (6
non-residential)
(5)
Certification Cost* 740- 1,500 133- 11,331 2,01 5-4,03 0 5 ,296 1 1,562 ** 1,014 9,125 (5)
**
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Other Green Certifications ?
84
Are not one-off certifications
Schemes Year
Launch
ed
Industry Awa rd Valid ity/
Renewal
Annual
monitoring/
surveillance
Food Allianc e 1997(formal)
Fo od / Ag ric ulture 3 ye ars Ye s
Green Seal 1989 C on su me r p ro du ct s Va rie s Un kn ow n
FairTrade 1988 Consumer products(Coffee, Chocolat e,Banana, Cotton)
3 years Yes
Marine Stewardship Council-Fisheries
-Chain of custody and Restaurant
1 99 7 FishMax 5 YearsMax 3 years
Yes
ISO 14001 Environmental
manag ement systems)
1996 M an ag e m en t
System s
3 years Yes
Forest Stewardship Counc il 1993 Wood Produc ts 5 years Yes
EU Eco-Labels(depending on the product group)
1 99 2 Pro d uc ts / manufacturing/
service prov iders/retailers
3-5 ye ars Unkno wn
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ISO 14001
ISO was founded in 1947. More than 18,000 internationalstandards that provide practical tools for all three dimensions ofsustainable development: economic, environmental andsocietal (ISO, 2009a).
ISO 14000 family was introduced in 1996. The most importantstandards is the EMS specification standard, ISO 14001 =indicator of a companys commitment to environmentalresponsibility.
The drivers : improved public relationships and corporate image (Litkas, 1999; Vastag, 2004) responding effectively to market demand & different institutional pressures
(Jiang & Bansal, 2003).
Certified companies performed better f inancially?
ISO 14001 Key Elements
Policy Statement
Identification of Significant EnvironmentalImpacts
Development of Objectives and Targets
Implementation Plan to Meet Objectivesand Targets
Training
Management
Review
How you meet the elements is up to you
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ISO 14001
Process
Enquiry
Complete
questionnaire
Proposal
Confirm
application andschedule
First StageAssessment
CertificateAssessment
Document Review
Renewal Assessment
(Every 3 years)
Non-conformity
Recommendation
for registration
CertificateAwarded
Surveillance Assessment
(Every 6 months / annually)
ensures the improvementof organisationenvironmentalperformance - requiresperiodic evaluation ofcompliance withenvironmental regulations(Jackson, 1997).
surveillanceassessment every 6months or annually andrenewal assessment.
ISO 14001: Monitoring and Renewal
ensures organisations uphold their commitmentsto maintain their Environmental ManagementSystem (EMS) and also produce the environmentalbenefits.
strongest impacts behavioural. The whole process of ISO 14001 makes managers understands that
environmental improvement is a never ending, not a one-off process.
But,
greatest obstacle is the high cost of implementationand lack of available resources. including time, money, expertise for day-to-day operation and preparing
for future annual recertification audit
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Becoming ISO 14001 certified
Registration body examines EMS forconformity to the ISO 14001 standard
Facility awarded registration
Does NOT mean that products are moreenvironmentally friendly
Means: have a documented EMS that is fullyimplemented and consistently followed
Drawing from 3 successfulcertifications...
hard work of establishing the certification doesnot end after certification is being awarded!
Certification:
(1) validity islife-limited
(2)requirescontinuous monitoringandrenewalassessment
....to ensure continuous compliances to their respectivestandards.
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What can we learn from othercertifications?
Rationale for monitoring & renewal Continuous compliances Greater confidence in
stakeholders Spot checking increase robustness Changing behaviour of owner, managers and occupiers.
Challenges High Costs : Direct (certification ) and indirect (management
etc) Control issue: Ensuring compliances not easy as building
involves several stakeholders
Data capture and management: importance of updatedrecord, good record keeping Requires continuous training : training for personnel
focussing on their roles & responsibilities
Benefits of Certification
Certified hotels can advertise withcredibility conferred by 3rd partycertification: positive media coverage andindustry recognition
Gain and retain green-conscious guests
Benchmark against green standards
Improves competitiveness thru costmanagement & quality control
Enhance brand value and reputation as agreen hotel
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What gets measured getsmanaged...
and
What gets measured getsbetter...
Final comment to ponder...
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Hotel EMS
Case Study Starwood has made a brand-wide commitment
for all Element Hotels to pursue the U.S. GreenBuilding Council's (USGBC) LEED Certification,the nationally accepted benchmark for thedesign, construction, and operation of highperformance green buildings.
www.starwood.com/element/index.html
Reduce - All guest room kitchen appliances areEnergy Star rated. As many recycled materials areused as possible in design and construction.
Hotel EMSCases
Reuse - Floors feature carpets with up to 100%recycled content and recycled carpet cushions. Art onthe walls is mounted on a base made from recycledtires. And low VOC (volatile organic compounds)paints improve indoor air quality for guests and staff.
Recycle - silverware and glassware are used toreduce waste generated by plastic utensils and papercups. Bath amenities are in a dispenser system ratherthan wasteful multiple mini-bottles. And guest roomsinclude recycling bins for paper, plastic and glass.
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Hotel EMS
Cases Element hotels are green by design and inspiring by nature.
Elements energizing, eco-chic environment offers bright publicspaces, smart design, and modern touches. Every Elementproperty is also a high-performance building where sustainablepractices reduce waste and conserve resources. Appealing andcomfortable green features enhance the guest experience, fromfiltered water replacing bottled H20 to low-VOC paints andcleaning products that improve indoor air quality to healthful all-saline pools more healthful than conventional chlorine. Even theubiquitous Do Not Disturb sign has been replaced withElements now-famous environmentally-friendly magnet. Element
also shares a whole living philosophy based on keeping lifeclean, simple and balanced. To help guests stay active andhealthy, each property offers complimentary wellness programsand healthy food options. All Element hotels also feature a Bikes-to-Borrow program, which encourages guests to stay energizedevery day during their stay.
About Element Hotels
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References
Sloan, P., Legrand, W., & Chen, J. (2009), Sustainabilityin the Hospitality Industry, Butterworth & Heinemann,ISBN 9780750679688
www.bca.gov.sg/greenmark/green_mark_buildings.html www.usgbc.org www.energystar.gov www.greenglobe.com www.iso.org/iso/iso_14000_essentials http://globalstewards.org/hotel.htm Contemporary readings will be assigned from the Web
and from traditional sources (e.g., noteworthy articlesfrom journals, magazines and other periodicals)throughout the term.
http://www.bca.gov.sg/greenmark/green_mark_buildings.htmlhttp://www.usgbc.org/http://www.energystar.gov/http://www.greenglobe.com/http://www.iso.org/iso/iso_14000_essentialshttp://globalstewards.org/hotel.htmhttp://globalstewards.org/hotel.htmhttp://www.iso.org/iso/iso_14000_essentialshttp://www.greenglobe.com/http://www.energystar.gov/http://www.usgbc.org/http://www.bca.gov.sg/greenmark/green_mark_buildings.html