17/5/2015 VMwareKB:ESXihostcannotinitiatevMotionorenableservicesandreportstheerror:HeapglobalCartel1alreadyatitsmaximumsize.Cannotex

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2085618 1/2

KnowledgeBase

ESXihostcannotinitiatevMotionorenableservicesandreportstheerror:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand(2085618)

Symptoms

CannotperformavMotiontoandfromanESXihost

CannotenableservicesfromortotheESXihost

WhenattemptingtoenableservicesorvMotiontheESXihostfails

Whenpoweringonavirtualmachine,youseetheerror:

VMK_NO_MEMORY

WhenloggingintotheESXishell,youseethemessage:

can'tfork

WhenpressingAlt+F12attheDCUI,youseetheerror:

WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.

Inthe/var/log/vmkwarninglogfile,youseeentriessimilarto:

Tcpu18:4287108)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:0x41802a2ca2fdTcpu8:4287111)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.Tcpu8:4287111)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:0x41802a2ca2fdTcpu1:4287132)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.Tcpu1:4287132)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:0x41802a2ca2fdTcpu24:4287142)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.Tcpu24:4287142)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:0x41802a2ca2fdTcpu5:4025029)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.

Cause

ThisissueoccurswithESXihostsrunningonHPhardwarewiththeseversionsofAMS:

hpams500.9.6.012.434156

hpams550.9.6.012.1198610

hpams500.10.0.018.434156

hpams550.10.0.018.1198610

Resolution

ThisisaknownissueaffectingESXi5.x.

Toresolvethisissue,upgradetoAMSversion10.0.1.

ForESXi5.0and5.1,seeHPAgentlessManagementServiceOfflineBundleforVMwareESXi5.0andvSphere5.1(http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_27bf3dc9d5584973802c4d9f62).

ForESXi5.5,see:

HPAgentlessManagementServiceOfflineBundleforVMwarevSphere5.5(http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_b05d4c644fb742aa87cb5f5da1)

Note:TheprecedinglinkswerecorrectasofApril16,2015.Ifyoufindalinkisbroken,provideafeedbackandaVMwareemployeewillupdatethelink.

Ifupgradeisnotanoption,workaroundthisissue.

Toworkaroundthisissue,removethepackageonallhostsrunningononeoftheprecedingAMSversions.

Note:Insomecases,commandsrunningontheESXihostfailswithcant'tfork.Inthiscase,thevirtualmachinesrunningontheESXihostneedstobepoweredoffandtheESXihostrebooted.

RunthiscommandtoverifytheinstalledversionsofAMS:

esxclisoftwareviblist|grepams

ToremovethepackageonallhostsrunningontheseAMSversions:

1. LogintothehostusingSSH.Formoreinformation,see(http://ikb.vmware.com/contactcenter/php/search.do?cmd=displayKC&docType=kc&externalId=2004746&sliceId=1&docTypeID=DT_KB_1_1&dialogID=331900109&stateId=1%200%20331904479)UsingESXiShellinESXi5.xand6.0(2004746)(/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=2004746).

2. RunthiscommandtostoptheHPservice(doesnotpersistonreboot):

/etc/init.d/hpams.shstop

3. RunthiscommandtoremovetheVIB:

17/5/2015 VMwareKB:ESXihostcannotinitiatevMotionorenableservicesandreportstheerror:HeapglobalCartel1alreadyatitsmaximumsize.Cannotex

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2085618 2/2

esxclisoftwarevibremovenhpams

4. Rebootthehost.

AdditionalInformation

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SeeAlso

UsingESXiShellinESXi5.xand6.0(2004746)(http://kb.vmware.com/kb/2004746)

ESXivMotionglobalCartel1(2095084)(http://kb.vmware.com/kb/2095084)

ESXivMotionglobalCartel1(HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand)(2096668)(http://kb.vmware.com/kb/2096668)

ThisArticleReplaces

2099351

UpdateHistory

09/11/2014AddedVMwareESXi5.5.x09/24/2014AddedVMwareESXi5.0.x

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KB:2085618

Updated:May14,2015

Categories:Troubleshooting

Languages:English

Product(s):VMwareESXi

ProductVersion(s):VMwareESXi5.0.xVMwareESXi5.1.xVMwareESXi5.5.xVMwareESXi6.0.x