Installation and User Guide
Complete copyright lie with Vimagino Solutions Pvt. Ltd. 2010.
Our vision, how support of tomorrow would look like
Consumer
Intelligent agents
Human agents
Contact center
vHelp
Complex problems not handled by vhelp angels are escalated to email id specified.
If similar questions are there in AnswerBay,
then answers are picked up and given
back to the user
Interactions details are updated in
“Transcript” and “reports”
automatically
web
Overview of the system
Customer clicks on “helpme“and chats to get his problem
resolved
1
3
Intelligent agents understands the meaning of the
questions
2
5
7
Human agents can watch all the chats being handled by intelligent agents
4
Administration
login
Input your credentials to login
into portal
Click here to login for administration
Setup
Click on launch wizard to setup quickly,
follow instructions
Overview
Helps you set up your own custom branding,
messaging and user interface Contains the
integration code to be pasted into the
websites
Contains the Q&A Knowledge base
Contains the transcripts in easily searchable format
Contains the exhaustive report-sets
All the accounts details including ability to change passwords
General
Change your company logo, for optimum impact, keep
the size as 150*50 pixels
General
Update your escalation email, where unanswered questions
needs to be forwarded.
Integration
Paste this code where you want the widget to appear. This is the only integration you actually
need.
AnswerBay
Click on Add to AnswerBay
Category should be a single word or joined with
(-)hyphen
Its easy to imbed the links by using <a href =”url
link”> Click here</a>
Reports
All reports build in, click on any link on the side to see the reports
Options to export the reports in CSV format on
weekly basis
Account
Change password
Account information
Thank You
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