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Vivian Garcia, BS, CCRPSalt Lake City, UT 84102
(801) [email protected]
Career Summary
Tech-savvy health care professional offering outstanding interpersonal skills and over 15 years’ experience in providing excellent patient satisfaction with competency in presenting complex medical information to patients in simple and understandable terms as well as discussing the same information with health care providers.
Skills
Active Listening Service Oriented Critical Thinking Instructing
Judgment and Decision Making
Oral and Written Communication
Complex Problem Solving
Reading Comprehension
Learning Strategies Social Perceptiveness Monitoring Time Management
Microsoft Office (Excel, Word, Publisher, PowerPoint, Access)
Database Management
Electronic Medical Records
Fully Bilingual--English/Spanish
Patient Management Skills
● Coordination of clinic visits with patients, caregivers and health care providers
● Administration of confidential medical interviews to assess health care needs and referral to community providers that can address those needs
● Electronic medical record management and medical history reviews
● Extensive experience in providing health care information to clients via telephone
● Collection of extensive medical histories and patient adverse reactions to study medication
● Coordination of patient care and insurance coverage
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● Ability to relay complex medical information in easy and understandable terms to patients
● Ability to discuss medical terminology with providers and other stakeholders to assure proper patient care
Program Management Skills
● Primary point of contact with team members and stakeholders to ensure compliance with program objectives and with all relevant local, federal and state regulations.
● Collection and presentation of data for quality assurance audits
● Ability to assess and prioritize competing deadlines
Technical Skills
● Over 10 years’ medical terminology experience
● More than 6 years’ experience in laboratory specimen requisition, collection, labeling, storing and shipping
● Proficient in Microsoft Office: Excel, PowerPoint, Publisher, Access, Word, FileMaker, Adobe Reader, Adobe Publisher
● Ability to create all types of professional presentations (scientific posters, slide presentations and brochures)
● Database implementation and management
● Expert knowledge in HIPAA and OSHA regulations
● Over 10 years of legal administrative experience, including independent office management, frequent client contact and billing for services
Professional Experience
University of Utah Center for Alzheimer’s Care, Imaging and Research
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Clinical Research Coordinator--September 2013 to Present
University of Utah, National Children’s StudyClinical Research Coordinator--March 2010 to May 2012
Salt Lake Valley Health DepartmentDisease Intervention Specialist--March 2008 to March 2010
Association for Utah Community HealthTelemedicine Program Coordinator--November 2006 to August 2007
Professional Development
Collaborative Institutional Training Initiative (CITI) 2015 (Renewal)SOCRA Certification (Certified Clinical Research Professional) 2014University of Utah Research Administration Training
(Clinical Research Certificate) 2014
EDUCATION
University of Utah Bachelors of Science Health Promotion and Education