8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 1/15
Contents
2 Key Facts
3 Insurance Agreement
5 Executive Plus Policy
6 Executive Policy
6 Executive Classic Policy
8 Motorcycle Policy
12 Breakdown Cover
15 Service Record
Dear Motorist,
We congratulate you on the acquisition o your new vehicle.
We hope that your motor vehicle will be reliable and give
many miles o trouble ree motoring.
Please read this document careully to amiliarise yoursel
with the liabilities, exclusions, terms and conditions, the
servicing schedule, how to make a claim and the FSAOmbudsman scheme or this policy.
John Colinswood
Managing Director
Claims: 0844 477 5004
Sales & Admin: 0844 477 4909
Important notice: You will receive a validation letter within
21 days. I however you do not receive this please call
0844 477 4909.
Status Disclosure andTerms o Business
Dealer Name:
Address:
Postcode:
Tel Number:
1) We are an approved representative o
Warranty Management Services Ltd and
our FSA approval number is:
2) We only oer products provided by them.
3) You will not receive advice or
recommendations rom us or warranty. We may
ask some questions to narrow the selection o
products that we provide details o. You will
then need to make your own choice about how
to proceed.
4) Cancellation, you have a 14 day
cancellation period.
5) We are covered by The Financial Services
Compensation Scheme.
6) We have a complaints procedure which is
as ollows:
a) In the rst instance please contact us on
telephone number:
b) In the event that the matter remains
unresolved please write or telephone WMS on
0844 477 4909.
7) We would draw your attention to the standard
insurance clause. YOU MUST DISCLOSE ALLFACTS WHICH WOULD BE PERTINENT TO
THE ACCEPTANCE OF ANY RISK, i.e. i the
vehicle is to be used or are paying passengers.
8) The above points are only relevant to the
products provided by Warranty Management
Services Ltd, and any other issues must be
dealt with through the suppliers own complaints
procedure.
THIS DOES NOT FORM PART OF YOUR POLICY
automobileextended warranty
what’s covered
and what’s not
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 2/15
Denitions
Mechanical and electrical breakdown
insurance arranged by Warranty
Management Services Ltd on behal o:
AmTrust International Underwriters
Limited, 40 Westland Row, Dublin 2.
Warranty Management Services Ltd are
regulated by the FSA.
registered number 311375.
AmTrust International Underwriters Limited
are authorised and regulated by the Irish
Financial Regulator under registration
number 169384.
In this agreement, some words have
dened meanings. They are shown below:
We, Our, Us, The Insurer AmTrust International Underwriters
Limited, a member o the AmTrust
Financial Services Group, is established in
Ireland under registration number 169384
and has its registered oce at 40 Westland
Row, Dublin 2. Our contact details are:Telephone: +353 1 775 2900. Fax: + 353 1
775 2915.
Conrmation o Authorisation andRegulated Status :
AmTrust International Underwriters
Limited is an Insurance Undertaking
Authorised and Regulated by the Irish
Financial Regulator. AmTrust International
Underwriters Limited is authorised on a
Freedom o Services basis in the UK under
FSA reerence 203014.
The Administrator, WMSWarranty Management Services Limited,
Thame House, Thame Road, Haddenham,
Buckinghamshire
HP17 8HU.
Registered No. 4801804
This is a private company limited by shares
and incorporated in England.
VehicleThe vehicle described on the Proposal
Form as the insured vehicle.
You, YourThe person named on the Proposal Form
as the insured.
Mechanical BreakdownThe actual breakage o a mechanical
component or the complete ailure o an
electrical component not by wear and tear,normal deterioration or negligence. We are
not liable or parts that have reached the
end o their normal working lives because
o age or usage.
When do I know I am covered or
Mechanical Breakdown?The Proposal Form must be completed
at the date o purchase. The supplying
dealer keeps the top copy or collection
by the Administrator who should provide a
receipt. Alternatively the supplying dealer
posts the top copy by recorded delivery
within 14 days to the Administrator’saddress.
You will be insured or Mechanical
Breakdown when We have:
• accepted Your Proposal Form
The insurance is always subject to the
terms, conditions, liabilities and exclusions
o the policy.
Rescue/Recovery Administered by First Call Motor
Breakdown. Underwritten by Premier
Underwriting (UK) Ltd.
2
Mechanical Breakdown InsurancePolicy SummarySome important acts about the Mechanical Breakdown insuranceare summarised below. This summary does not describe all theterms and conditions o the policy, so please take time to readthe policy document to make sure you understand the cover itprovides.Please reer to the policy schedule, which is given to you whenthe policy is issued, which will detail the plan type, claim limit,period o cover and any additional options you have selected.
InsurerThe insurance is provided by AmTrust International UnderwritersLimited, 40 Westland Row, Dublin 2. Who are authorised andregulated by the Irish Financial Regulator under registrationnumber 169384 and is administered by Warranty Management
Services.
Policy DurationYour cover is valid or 3, 6, 12, 24 or 36 months, depending onwhich o these options your vehicle is eligible or and which oneyou choose.
Claim Limit OptionsThe ollowing claim options are available under your chosen policy -Executive Plus: £1,000 and Current Market ValueExecutive: £1,000 and Current Market ValueSovereign Plus: £1,000 and Current Market ValueSovereign: £1,000 and Current Market ValueHGV: From £1,000 to £15,000 dependent on weightThe claims liability will limit the amount payable on each and everyclaim aggregate to the current market value o the vehicle. About Your Component Cover• Executive Plus - features and benets included automatically.Cover includes: During the specied period all o the originalmanuacturer’s mechanical and electrical components o thevehicle are insured against breakdown except those listed underexclusions. I the wear and tear item is selected, the covered
items will also be insured against wear and tear. Full terms andconditions as set out in the policy document.• Executive Cover - features and benets included automatically.Cover includes items under the ollowing sections: Engine, TimingBelts, Manual gearbox, Automatic gearbox, Turbo, Drive System( ront / rear), Brakes, Steering, Cooling System, Propshat, FuelSystem - petrol/diesel, Front/rear suspension, Wheel bearings,Electrics, Casings.• Executive Classic – features and benets included automatically.Cover includes items under the ollowing sections: Engine, TimingBelts, Manual Gearbox, Automatic Gearbox, Turbo, Front/ Rear Drive System, Brakes, Steering, Cooling System, Propshat,Petrol/Diesel Fuel System, Front/Rear Suspension, WheelBearings, Electrics, Casings.• Sovereign Plus Cover - features and benets includedautomatically.Cover includes: During the specied period, all o the originalmanuacturer’s mechanical and electrical components vehicleare insured against breakdown plus the saddle, panniers itted as original equipment, manuacturers’ accessories itted as original equipment due to aulty manuacture; battery
replacement due to aulty manuacture; the breakdown o theexternal structural members o the exhaust system excluding thatcaused by impact and/or corrosion; and corrosion (including rust)o the rame, attached body parts, chrome and paintwork.• Sovereign Cover – features and benets included automatically.Cover includes: During the specied period, all o the originalmanuacturer’s mechanical and electrical components o thevehicle are insured against breakdown except those listed underexclusions.
Additional CoverIn addition to this cover there is limited cover or recovery andhotel accommodation whilst in the EU; please see p age 8 othe policy.
Signicant Exclusions• Items not listed as covered are specically excluded exceptplan 5 (excluded parts list applies).• The policy does not cover wear and tear, inherent faults, faultyworkmanship, cracked blocks, cracked cylinder heads, burnt
valves, oil and fuid leaks, accidental damage to radiator.• Consequential loss ( i.e. damage caused by items not coveredunder the policy).• Failure to observe the following will invalidate your claim:a) Frost Protection b) Correct claims procedure c) Servicing.• This policy does not cover damage caused by negligence,i.e. insucient oil or water, overheating, or ailure to ensure thatminimum damage is incurred by taking preventative measures.• Any vehicle modied from the manufacturers’ standardspecication including a change in the uel s ystem to use analternative uel.• Vehicles used for hire and reward or used for racing orcompetition.
• Timing belts unless manufacturer’s replacementrecommendations have been complied with.
Service RequirementsThe vehicle must be serviced by a V.A.T. registered garage inaccordance with the manuacturer’s recommended serviceschedule.
Your Right o CancellationYou have a statutory right to cancel Your Policy within 14 daysstarting on the later o the date you enter into the contract, or,i dierent the date You receive the Policy documentation. Tocancel please write to the Administrator or call 0844 477 4909.
On receipt o Your notice o cancellation, The Administrator willreund any premiums You have already paid, unless You havealready made a claim under Your Policy. I ater this period haselapsed and You wish to terminate cover You will not be entitledto any reund o premium.
Making a claimI you have a claim, please ring the administrators o the policy assoon as possible to tell them about it.
Their telephone number is: 0844 477 5004. Full details o how tomake a claim are included in the policy.
What to do i you are not satisedWe do everything we can to make sure that our customers getthe high standard o service they expect. I you eel you have anycause or complaint regarding the inormation and advice aboutyour policy, you should contact the administrators o the policy.
You can contact them by writing to:Warranty Management Services Limited,Thame House, ThameRoad, Haddenham, Buckinghamshire HP17 8HUSales and Admin: 0844 477 4909 Claims: 0844 477 5004.
However, i the matter remains unresolved thereater youcan then write to Claims Manager, AmTrust InternationalUnderwriters Limited, 40 Westland Row, Dublin 2. Please ensureyou quote your policy number and where the insurance waspurchased.
Finally, i the matter still remains unresolved, once all the abovehave been contacted, you can then approach the FinancialOmbudsman Service at South Quay Plaza, 183 Marsh Wall,London, E14 9SR.
Customer helpline: 0845 080 1800.Email: [email protected].
CompensationYou may be entitled to compensation rom either the FinancialServices Compensation Scheme (FSCS) in the UK or romthe Insurance Compensation Fund in Ireland i AIUL cannotmeet its liabilities under this policy. The level o compensationprovided will depend on the circumstances o the claim. Furtherinormation is available rom the FSCS on +44 207 892 7300or rom the Irish Financial Regulator on +353 1410 4000
THIS DOES NOT FORM PART OF YOUR POLICY
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 3/15
6.Your Right o CancellationYou have a statutory right to cancel Your
Policy within 14 days starting on the later
o the date you enter into the contract, or,
i dierent the date You receive the Policy
documentation. To cancel please write to
the Administrator or call 0844 477 4909.
On receipt o Your notice o cancellation,
The Dealer will reund any premiums You
have already paid, unless You have already
made a claim under Your Policy. I aterthis period has elapsed and You wish to
terminate cover You will not be entitled to
any reund o premium.
7. I you make a claim and any other
insurance would also entitle You to claim,
the Policy will only contribute its rateable
proportion o the loss. The insurer shall
not be bound to accept renewal o any
insurance and may at any time cancel any
insurance document by sending 14 days
notice to the insured at his last known
address. Provided the premium has been
paid in ull the insured shall be entitled to aproportionate rebate o premium in respect
o the unexpired period showing on the
insurance.
8.We have the right to:a) examine the vehicle
b) obtain an expert assessment at Our
expense, the result o which will be binding
on all parties;
c) nominate the repairer
I, ollowing specic arrangements or
inspection, and through no ault o Ours,
the engineer cannot inspect - or example,because the Vehicle is not available or
is not stripped etc - We will deduct ees
or the second inspection visit rom the
authorised amount o the claim.
9. I we accept a claim We have theright:
a) to require a contribution rom You i
the repaired Vehicle will ultimately be in a
better condition than beore the claim; and
b) to take wear and tear, according to
age and mileage, into consideration when
settling the claim.
10. This insurance is limited to a
Mechanical Breakdown o each insured
part on only one occasion during the period
o insurance.
11. I more than one insured part has ailed
at the time you contact the Administrator, it
will be dealt with as one claim.
12. We have the right to speciy the useo guaranteed reconditioned or exchange
units. Our liability will be limited to the cost
o these parts.
13. I You are VAT registered, the VAT
element will not orm part o any claim
against Us.
14. I We give provisional authorisation
or repairs,We will assess repair times in
line with the Autodata repair times manual
current at the time.
15. We are not liable or any claims directly
or indirectly caused by:a) non-compliance with the conditions
relating to the maintenance o the Vehicle;
b) any act, omission or negligence by You
(or any user o the Vehicle), which adds to
the loss or damage;
c) re, collision, rost, snow, ice, fooding,
reezing or corrosion;
d) parts being subject to recall by the
manuacturer or parts which ail as a result
o inherent design aults;
e) the ailure o a part which is under any
manuacturer’s or supplier’s warranty;
) wear and tear, gradual breakdown or
deterioration o the insured parts;
g) consequential damage i it is reasonable
or us to conclude that the damage has
been caused by ailure to take preventative
steps (or example, the Vehicle being
driven with a deective part) and any loss
arising rom;
3
Insurance Agreement
JurisdictionWe propose to use English law as the
law which applies to this policy unless
you ask or another law and we agree
to this in writing within 30 days o the
commencement o this policy
General ConditionsYou must give us all the inormation and
help that we may reasonably require. This
also applies where We wish to enorce any
rights against any manuacturer, repairer
or supplier.
You must comply with all the terms
and conditions o this policy. Any liability
We may have to make any payment
depends on You keeping to Your
obligations under the policy and on the
truth o Your statements and answers on
the Proposal Form.
1. Maintenance and Servicing
(a) Care o the Vehicle - You must take allreasonable steps to saeguard Your Vehicle
rom loss or damage. You must keep it in
an ecient and roadworthy condition and
regularly service it in accordance with the
manuacturer’s recommendations. You
must allow Us ree access to examine the
Vehicle at all times.
(b) We will not pay or any claims i
the Vehicle is ound to have inherent
aults when You took out the insurance.
Thereore, all Vehicles must have a ull pre-
delivery inspection beore the insurance
starts.(c) Ater each service, please ensure that
the relevant service details are completed
in this book by Your servicing garage and
obtain a receipt or the service. You must
keep the receipt or reerence in the event
o a claim.
2. Reporting a Mechanical
BreakdownImmediately a ault becomes evident to the
driver, you should stop and seek expert
advice on the cause. For a claim to be
considered, the mechanical breakdown
must have occurred and have been
reported to us within the policy period.
3. Repairs Procedure You must obtain authorisation rom the
Administrator beore having any repairs
carried out.
Repairs may be made through a repairer
nominated by the Administrator. I the
insured part is beyond economic repair, the
repairer may replace it with a similar part.
You may have to provide the Administrator
with proo o servicing beore a claim is
settled under this Policy. No claim will be
paid i the repairs are carried out beore
obtaining prior authority rom us.
4. Fraud
I You or anyone on Your behal makes aclaim that is in any way raudulent, Your
insurance under this policy will end. We
reserve the right to prosecute.
5. Termination on saleThis policy ends i You sell or dispose
o the Vehicle unless the new owner
makes a valid transer o the insurance..
The Policy can only be transerred to a
private individual who rst agrees to be
bound by the liabilities, exclusions, terms
and conditions o the Policy by sending
Us a completed “Form o transer” (as
included in this booklet), together with the
transer ee. I, in the event o Your death,
ownership o the Vehicle passes to an
immediate relative, the Policy automatically
continues or the benet o that person.
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 4/15
4
You can check this on the FSA’s Register
by visiting the FSA’s website www.sa.gov.
uk/register or by contacting the FSA on
0845 606 1234.
20. The Law and language
Applicable to the PolicyWe propose to use English law as the
law which applies to this policy unless
you ask or another law and we agree
to this in writing within 30 days o the
commencement o this policy.
The language used in this policy and any
communications relating to it will be in
English.
21. Our Head Oce AmTrust International Underwriters Limited,
a member o the AmTrust Financial
Services Group, is established in Ireland
under registration number 169384 and
has its registered oce at 40 Westland
Row, Dublin 2. Our contact details are:
Telephone: +353 1 775 2900.
Fax: + 353 1 775 2915.
– excluded parts;
– incorrectly tted parts;
– insufcient servicing;
– faults present at purchase;
h) losses normally covered under a road
risks insurance policy or loss resulting rom
an accident to the Vehicle;
i) the Vehicle having been altered or
modied rom the manuacturer’s original
specication, or having been raced, rallied,used in competition, or or hire or reward,
used or courier work, driving tuition or
custom built vehicles;
j) any parts which have not actually ailed
and which are replaced during routine
servicing or maintenance;
k) the Vehicle being benecially owned
by a company or person involved in the
business o vehicle repair, servicing or
car sales or by an employee o such a
company or person;
l) exhaust emission MOT ailures, these are
not Mechanical Breakdowns and are notcovered;
m) any Mechanical Breakdown caused
by lack o normal and proper use or care,
including the incorrect use o uel.
16. Data Protection Act 1988Some or all o the inormation which
You supply to Us or the Administrator in
connection with this insurance will be held
on Our computer records to help with the
administration o the Plan. It may be used
or underwritings or claims purposes by Us
or the Administrator. The details You supplywill be sorted and used by Us to administer
Your Insurance cover. Your details will not
be kept or longer than necessary. You are
entitled to a copy o all the inormation we
hold about You.
17. Complaints ProcedureWe are committed to providing the highest
quality o customer service at all times.
I you are unhappy with the service you have
received or have any complaints about your
insurance contract, you should in the rst
instance contact Warranty Management
Services Limited who arranged the policy
or you:
• Warranty Management Services Limited’s
contact details are as ollows:
Warranty Management Services
Limited,Thame House, Thame Road,
Haddenham, Buckinghamshire HP17 8HU
Sales and Admin: 0844 477 4909
Claims: 0844 477 5004.• If your complaint is not resolved to your
satisaction, you may write to:
Claims Manager, AmTrust International
Underwriters Limited, PO Box 10534,
Dublin 2.
• If your complaint is not resolved to your
satisaction and you remain dissatised
with our nal response, you may contact:
The Financial Ombudsman Services,
South Quay Plaza, 183 Marsh Wall,
London E14 9SR.
www.nancial-ombudsman.org.uk
Following the above procedures does not
in any way aect your right to take legal
action
18. Compensation SchemeYou may be entitled to compensation rom
either the Financial Services Compensation
Scheme (FSCS) in the UK or rom the
Insurance Compensation Fund in Ireland i
AIUL cannot meet its liabilities under this
policy. The level o compensation provided
will depend on the circumstances o the
claim. Further inormation is available rom
the FSCS on +44 207 892 7300or rom the Irish Financial Regulator on
+353 1410 4000
19. Directive Required Inormation AmTrust International Underwriters
Limited is an Insurance Undertaking
Authorised and Regulated by the Irish
Financial Regulator. AmTrust International
Underwriters Limited is authorised on a
Freedom o Services basis in the UK under
FSA reerence 203014.
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 5/15
Executive Plus Policy
Executive Plus
For cars and light commercials
up to 3,500kg. This Policy applies
to vehicles which are up to 5
years old and have covered less
than 60,000 miles.
Parts CoveredDuring the specied period all o the
original manuacturer’s mechanical and
electrical components o the vehicle are
insured against breakdown except those
listed under exclusions.
Full terms and conditions as set out in
the policy document. I the wear and tear
option is selected, covered parts will beinsured or wear and tear.
CasingsIn the event o a covered item causing
damage to a casing then the casing will
orm part o the maximum claim liability.
Timing BeltsProviding there is proo that the
manuacturer’s replacement
recommendations have been complied with
and they are ree rom oil contamination.
ExclusionsChassis, Bodywork, Trim, Glass, Road
Wheel, batteries, exhaust systems, uel
tanks, brake shoes and pads, pressure
plate, centre plate, release bearings,
heater elements, wiring looms, injectors,
oil seals, satellite navigation, seized brake
callipers, heater elements, centralised
locking pumps, car telephone, air bags,
keys, air conditioning recharging, In
car entertainment, catalytic convertor,hardware e.g. bolts and xings, pulleys/
dampers, ALL serviceable and ancillary
items.
5
Additional Benets
European CoverCover is extended to insured vehicles
used on the continent o Europe or a
period not exceeding 60 days. In the
event o a mechanical breakdown on
the Continent you must comply with
the claims procedure in the normal
way. In the event o a valid claim,
reimbursement will be based on thecurrency exchange rates prevailing
on the date that the claim is agreed.
Overnight Accommodation
& Rail FareHotel expenses or return rail are will
be reimbursed to a maximum o £60
including VAT within the maximum
claims liability, providing that the
vehicle is rendered immobile due
to a valid claim under the terms o
this policy. Bona de receipts will
be required in the event o a claim.Drinks and meals are specically
excluded.
RenewalSubject to the insurers approval you
will be oered renewal o this policy
shortly beore it is due to expire.
TranserI you sell the vehicle to a private
individual, unconnected with the
Motor Trade, the new owner may
also transer this policy to them-selves (subject to acceptance) .
The new owner should complete
the inormation below and send
the booklet together with our ee
o £50.00 to WMS. You have a
maximum o 7 days to apply
or transer.
Transer o Ownership Form
Name o new owner:
Address:
Telephone Number:
Present Mileage:
Date:
Signature
We are unable to transer this policy to
another vehicle.
We reserve the right to decline any renewal or
transer without explanation.
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 6/15
Executive Classic Policy
For cars and light commercials
up to 3,500kg. This Policy applies
to vehicles which are up to 15
years old and have covered less
than 150,000 miles.
EngineRocker assembly, inlet and exhaust valves,
valve guides and springs (excludingburnt valves and decokes), cylinder
head (excluding cracks and overheating
damage), stretch head bolts, push rods,
camshat and cam ollowers, timing gears,
chains and tensioner, oil pump, pistons
and rings, cylinder bores, gudgeon pins,
con rods and bearings, crankshat and
bearings, fywheel and ring gear, distributor
drive.
Timing BeltsProviding there is proo that the
manuacturer’s replacement
recommendations have been complied withand they are ree rom oil contamination.
Manual gearboxGears, shats, synchromesh hubs,
selectors, bushes, bearings, speedometer
drive, overdrive units (when tted),
solenoid, transer box
Automatic gearboxGears, oil pump, shats, bushes, clutch,
brake bands, bearings, governors, servos,
torque convertor, drive plate, valve block,
governor, modulator valve, speedometer
drive.TurboThe complete unit including wastegate.
(I the turbo is tted as part o the
manuacturer’s original specications)
Drive System (ront / rear)Crown wheel and pinion, hal shats,
bearings, planet gears, bevel gears, rear
external drive shats, constant velocity
joints, 4 wheel drive units.
BrakesMaster Cylinder, servo, brake pumps, brake
limiter valve, ABS computer/pumps.
SteeringRack and pinion, steering box, idler box,
power steering, rack/ ram and pump,
pressure pipes, reservoir, steering column.
Cooling SystemWater Pump, head gasket, thermostat,
heater matrix, electric an motor, viscousan coupling, radiator, air conditioning
pump.
PropshatPropshat, universal joints and bearings.
Fuel System - petrol/dieselMechanical/electrical uel pump, air fow
meter, E.G.R. valve, idle control valve
Front/rear suspensionCoil springs, upper and lower wishbones,
ball joints, swivel joints, McPherson struts,
suspension arms, antiroll bar, sel levelling
units and reservoir pump and regulator
valves, displacer, hydro-pneumatic system
(excluding bushes).
Wheel bearingsFront and rear wheel bearings.
ClutchMaster cylinder, slave cylinder and clutch
cable.
ElectricsStarter/solenoid, alternator, coil, distributor,
E.C.U. (engine only), front and rear window/
headlamp wiper motors, heater fan motor,
indicator relay, electric window motor, sun
roof motor, centralised locking solenoids,
horn, cruise control actuator and control
unit only.
CasingsIn the event o a covered item causing
damage to a casing then the casing will
form part of the maximum claim liability.
Excluded from cover all parts not listed
above.
Excluded rom cover all parts notlisted above.
6
Executive Policy
This Policy applies to vehicles
which are up to 10 years old and
have covered less than 100,000
miles.
EngineRocker assembly, inlet and exhaust valves,
valve guides and springs (excluding
burnt valves and decokes), cylinderhead (excluding cracks and overheating
damage), stretch head bolts, push rods,
camshat and cam ollowers, timing gears,
chains and tensioner, oil pump, pistons
and rings, cylinder bores, gudgeon pins,
con rods and bearings, crankshat and
bearings, fywheel and ring gear, distributor
drive.
Timing BeltsProviding there is proo that the
manuacturer’s replacement
recommendations have been complied with
and they are ree rom oil contamination.
Manual gearboxGears, shats, synchromesh hubs,
selectors, bushes, bearings, speedometer
drive, overdrive units (when tted),
solenoid, transer box
Automatic gearbox
Gears, oil pump, shats, bushes, clutch,
brake bands, bearings, governors, servos,
torque convertor, drive plate, valve block,
governor, modulator valve, speedometer
drive.
TurboThe complete unit including wastegate.
(I the turbo is tted as part o the
manuacturer’s original specications)
Drive System (ront / rear)Crown wheel and pinion, hal shats,
bearings, planet gears, bevel gears, rear
external drive shats, constant velocity
joints, 4 wheel drive units.
Brakes
Master Cylinder, servo, brake pumps, brake
limiter valve, ABS computer/pumps.
SteeringRack and pinion, steering box, idler box,
power steering, rack/ ram and pump,
pressure pipes, reservoir, steering column.
Cooling SystemWater Pump, head gasket, thermostat,
heater matrix, electric an motor, viscous
an coupling, radiator, air conditioning
pump.
PropshatPropshat, universal joints and bearings.
Fuel System - petrol/dieselMechanical/electrical uel pump, air fow
meter, E.G.R. valve, idle control valve
Front/rear suspensionCoil springs, upper and lower wishbones,
ball joints, swivel joints, McPherson struts,
suspension arms, antiroll bar, sel levelling
units and reservoir pump and regulator
valves, displacer, hydro-pneumatic system
(excluding bushes).
Wheel bearingsFront and rear wheel bearings.
ClutchMaster cylinder, slave cylinder and clutch
cable.
ElectricsStarter/solenoid, alternator, coil, distributor,
E.C.U. (engine only), ront and rear window/
headlamp wiper motors, heater an motor,
indicator relay, electric window motor, sun
roo motor, centralised locking solenoids,
horn, cruise control actuator and controlunit only.
CasingsIn the event o a covered item causing
damage to a casing then the casing will
orm part o the maximum claim liability.
Excluded rom cover all parts not
listed above.
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 7/15
Terms and Conditions
1. No part o this policy may be altered
without the written consent o the
administrator.
2. WMS reserve the right to appoint the
repairer o the vehicle, the supplier o
the parts, and where available service
replacement parts will be used.
3. Where the renewal o any parts or
assemblies brings about improvement or
betterment o the vehicle a contribution
may be required rom the policy holder.
This will take account o the age and
mileage o the vehicle and the cost o
restoring the vehicle to its pre-breakdown
condition.
4. This policy will be rendered invalid i you
ail to maintain your vehicle in compliance
with the manuacturers service schedule
including the changing o timing belts. This
must be carried out by a V.A.T. registered
garage o your choice. All invoices must
be retained as they will be required in the
event o a claim.
IMPORTANT NOTE: Ater servicing becomes due, you have
a maximum o 21 days or 500 miles
(whichever is the sooner), to have the
service completed.
FAILURE TO DO SO WILLINVALIDATE YOUR POLICY
How to Make a Claim
1. I your vehicle suers a mechanical
breakdown, please check your policy
careully to establish that the ault is
covered.
2. Telephone our claims department on
0844 477 5004 who may decide on the
repairing garage, and give you all the
inormation necessary to proceed with
your claim.
3. I the cause o your breakdown is not
obvious, it may be necessary to dismantle
the vehicle to some extent. This will be
done only on your authority and the cost o
this will be your responsibility at this stage.
4. I WMS nd the claim to be within the
scope o your policy an authorisation
number will be issued once the costs have
been agreed. All repair times will be based
on Autodata.
5. To establish liability it may be necessaryto instruct an independent assessor to
inspect and report his ndings. The result
o which cannot be contested except by
another independent assessor.
6. Claims must be registered within 7 days
o their occurrence.
7. Once the claim has been authorised,
you may proceed with the repairs. On
completion, send in the repairers invoice
and any service invoices requested.
8. In the event o a alse or raudulent claim
being submitted, the policy will be rendered
invalid. In all cases, we reserve the right toprosecute.
9. Any work carried out without prior
authorisation will not be reimbursed.
No claims are valid without an authority
number.
10. Once a claim number has been
issued you have 3 months in which to
submit the invoice or payment. Ater this
period o time the claim will lapse and no
reimbursement is possible.
11. No claim will be considered unless
mechanical breakdown has occurred andhas been reported to us during the policy
period. Please ensure that the authorisation
number is marked on the invoice, and state
clearly who is to be paid.
Liabilities & Exclusions
LiabilitiesThe Insurer will be liable or the cost o
parts, labour and value added tax (where
this tax is not reclaimed), to the limits as
stated on the proposal orm, (subject to
any lower limit as shown in each individual
plan) providing that all requirements have
been met, and the ailure alls within the
scope o this policy.
This policy provides cover or Mechanical
Breakdown which is dened as:
1. The actual breakage o a mechanical
part covered
2. The complete ailure o an electrical part
covered.
3. Commercial vehicles will be restricted
to 1500 miles per month over the period
covered by the policy.
Exclusions1. The ollowing are not covered by
this policy:
a) Any vehicle modied rom the
manuacturers’ standard specication
including a change in the uel system to
use an alternative uel.
b) Vehicles used or hire and reward
c) Vehicles used or racing or competition.
d) Commercial vehicles o 3,500kgs
and above.
2. This policy does not cover death, bodily
injury, accidental damage, or any other
damage howsoever caused.
3. This policy does not cover wear and
tear, inherent aults, aulty workmanship,
cracked blocks, cracked cylinder heads,
burnt valves, oil and fuid leaks and
accidental damage to radiator.
4. This policy does not cover consequential
loss howsoever caused.
5. Failure to observe the ollowing will
invalidate your claim:
a) Frost protection
b) Correct claims procedure
c) Servicing.
6. This policy does not cover damage
caused by negligence, i.e. insucient oil
or water, overheating, or ailure to ensure
that minimum damage is incurred by taking
preventative measures.
7. Mechanical Breakdown or damage
arising rom the use o a grade o uel not
recommended by the manuacturers o the
Insured Vehicle.
7
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 8/15
12
Motorcycle PolicySovereign Plus
This policy applies to
motorcycles which are up to 5
years old.
During the specied period, the breakage
o all covered mechanical items and
complete ailure o all covered electrical
items will be protected against ailure under
this under this policy PLUS the ollowingitems:
1. The saddle, panniers i tted as original
equipment and manuacturers accessories
i tted as original equipment due to aulty
manuacture.
2. Replacement o the battery due to aulty
manuacture
3. The breakdown o the external structural
members o the exhaust system excluding
that caused by impact and or/
corrosion.
4. Corrosion (including rust) o therame, attached body parts, chrome and
paintwork.
Denition
Corrosion (including rust) means corrosion
which starts on the inner surace o the
aected part and works through to the
outside o the said part or parts.
Sovereign
This policy applies to
motorcycles which are up to 10
years old.
During the specied period, the breakage
o all covered mechanical items and
complete ailure o all covered electrical
items will be protected against ailure under
this policy.
Exclusions:
• Bodywork, paint, trim and glass of any
description
• Saddles and panniers
• Normal wear and tear or service items
that are subject to routine maintenance or
periodic replacement or repair, including
(but not limited to) spark plugs, H.T leads,
clutch acings, brake discs, drums and
riction materials, chains, belts, sprockets,
cables, hoses, light units and bulbs,
batteries, tyres, exhaust systems.• Stereo units, communications systems
and connected equipment.
• Parts/accessories not approved by
the manuacturer or additional to the
specication ater the time o original sale.
Motorcycle Policy
TERMS AND CONDITIONS
Insurance Agreement Denitions
Mechanical and electrical breakdown
insurance is arranged by Warranty
Management Services Ltd on behal o
AmTrust International Underwriters Limited,
PO Box 10534, Dublin
2. Warranty Management Services Ltd are
authorised and regulated by the Financial
Services Authority. This can be checkedon the FSA’s register by visiting the FSA’s
website at www.sa.gov.uk/register or
by contacting them on 0845 606 1234.
AmTrust International Underwriters Limited
are authorised and regulated by the Irish
Financial Services Regulatory Authority
and this can be checked by visiting www.
nancialregulator.ie. In this agreement,
some words have dened meanings. These
are shown below:
We, Our, Us, The Insurer
AmTrust International Underwriters Limited,
PO Box 10534, Dublin 2.
The Administrator, WMS
Warranty Management Services Limited,
Warranty Suite, Thame House, Thame
Road, Haddenham, Buckinghamshire
HP17 8HU Registered No. 4801804 This is
a private company limited by shares and
incorporated in England.
Recovery Breakdown
WMS Recovery is not insured by AmTrust
International Underwriters Limited, please
reer to the applicable section or ull
details. Breakdown is administered by FirstCall Motor Breakdown and is underwritten
by Premier Underwriting (UK) Ltd. Recovery
is subject to an additional premium.
Used Vehicle Warranty
Used Vehicle Warranty is a trade name o
Warranty Management Services Limited.
Motorcycle
The Motorcycle described on the Policy
Schedule as the insured Motorcycle.
You, Your
The person named on the Policy Schedule
as the insured
Mechanical Breakdown
The actual breakage o a mechanical
component or the complete ailure o an
electrical component not by wear and tear,
normal deterioration or negligence. We are
not liable or parts that have reached the
end o their normal working lives due to
age or usage.
When do I know I am covered orMechanical Breakdown?
When you have paid your premium and
downloaded your Policy Schedule (the
policy documents will be emailed to you
upon receipt o payment). The insurance
is always subject to the terms, conditions,
liabilities and exclusions o the policy.
I you should have any urther queries,
please contact the Administrator at
Warranty Management Services Ltd,
Thame House, Thame Road, Haddenham,Buckinghamshire, HP17 8HU
or by calling 0844 477 4909.
Please read this policy ully in conjunction
with your policy schedule to conrm the
details o any insurances you have taken
out. I you have any questions, please
contact the Administrator.
Jurisdiction
This certicate shall be governed by and
construed in accordance with the law o
England and Wales unless the certicate
holders habitual residence (in the case
o an individual) or central administrationand/or place or establishment is located in
Scotland in which case the law o Scotland
will apply. In the event o the place o
establishment being situated in The
Channel Isles the relevant law governing
The Channel Isles shall apply.
General Conditions
You must give us all the inormation and
help that we may reasonably require. This
8
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 9/15
also applies where We wish to enorce any
rights against any manuacturer, repairer
or supplier. You must comply with all
the terms and conditions o this policy.
Any liability We may have to make any
payment depends on You keeping to Your
obligations under the policy and on the
truth o Your statements and answers on
the Policy Schedule.
1. Maintenance and servicing
(a) Care o the Motorcycle - You musttake all reasonable steps to saeguard
Your Motorcycle rom loss or damage.
You must keep it in an ecient and
roadworthy condition and regularly service
it in accordance with the manuacturer’s
recommendations. You must allow Us ree
access to examine the Motorcycle at all
times.
(b) We will not pay any claim i the
Motorcycle is ound to have inherent aults
when you took out the insurance.
(c) Ater each service, please ensure that
you obtain a receipt or the service. Youmust keep the receipt or reerence in the
event o a claim.
2. Reporting a Mechanical Breakdown
Immediately a ault becomes evident to the
driver, you should stop and seek expert
advice on the cause. For a claim to be
considered, the mechanical breakdown
must have occurred and have been
reported to us within the policy period.
3. Repairs Procedure
You must obtain authorisation rom the
Administrator beore having any repairscarried out. Repairs may be made through
a repairer nominated by the Administrator.
I the insured part is beyond economic
repair, the repairer may replace it with a
similar part. You may have to provide the
Administrator with proo o servicing beore
a claim is settled under this policy. No
claim will be paid i the repairs are carried
out beore obtaining prior authority rom us.
4. Fraud
I You or anyone on Your behal makes a
claim that is in any way raudulent, Your
insurance under this policy will end.
5. Termination on sale
This policy ends i You sell or dispose o
the Motorcycle unless You make a valid
transer o the insurance. The Policy can
only
be transerred to a private individual who
rst agrees to be bound by the liabilities,
exclusions, terms and conditions o
the Policy by sending Us a completed
“Form o transer” (as included in this
policy), together with the transer ee. I,
in the event o Your death, ownership o
the Motorcycle passes to an immediate
relative, the Policy automatically continues
or the benet o that person.
6. Your Right o Cancellation
You have a statutory right to cancel Your
Policy within 14 days starting on the later
o the date you enter into the contract, or,i dierent the date You receive the Policy
documentation.
To cancel please write to the Administrator
or call 0844 477 4909. On receipt o Your
notice o cancellation, We will reund any
premiums You have already paid, unless
You have already made a claim under
Your Policy. I ater this period has elapsed
and You wish to terminate cover You will
not be entitled to any reund o premium.
The insurer may at any time cancel any
insurance document by sending 14 days
notice to the insured at his last address.
Provided the premium has been paid
in ull, the insured shall be entitled to a
proportionate rebate o premium in respect
o the unexpired period showing on the
insurance.
7. I you make a claim and any other
insurance would also entitle You to claim,
the Policy will only contribute its rateable
proportion o the loss. The insurer shall
not be bound to accept renewal o any
insurance and may at any time cancel any
insurance document by sending 14 days
notice to the insured at his last known
address. Provided the premium has been
paid in ull the insured shall be entitled to a
proportionate rebate o premium in respect
o the unexpired period showing on the
insurance.
8. We have the right to:
a) examine the Motorcycle
b) obtain an expert assessment at Ourexpense, the result o which will be binding
on all parties;
c) nominate the repairer. I, ollowing
specic arrangements or inspection, and
through no ault o Ours, the engineer
cannot inspect
- or example, because the Motorcycle
is not available or is not stripped etc
- We will deduct ees or the second
inspection visit rom the authorised amount
o the claim.
9. I we accept a claim, we have the right:a) To require a contribution rom you i the
repaired vehicle will ultimately be in a better
condition than beore the claim; and
b) To take wear and tear, according to
age and mileage, into consideration when
settling the claim.
10. This insurance is limited to a
Mechanical Breakdown o each insured
part on only one occasion during the period
o insurance.
11. I more than one insured part has ailed
at the time you contact the Administrator, it
will be dealt with as one claim.
12. We have the right to speciy the use
o guaranteed reconditioned or exchange
units. Our liability will be limited to the cost
o these parts.
13. I You are VAT registered, the VAT
element will not orm part o any claim
against Us.
14. I We give provisional authorisation
or repairs, We will assess repair times in
line with the Autodata repair times manual
current at the time.
15. We are not liable or any claimsdirectly or indirectly caused by:
a) non-compliance with the conditions
relating to the maintenance o the
Motorcycle;
b) any act, omission or negligence by You
(or any user o the Motorcycle), which adds
to the loss or damage;
c) re, collision, rost, snow, ice, fooding,
reezing or corrosion;
d) parts being subjected to recall by the
manuacturer or parts which ail as a result
o inherent design aults;
e) the ailure o a part which is under any
manuacturers’ or suppliers’ warranty;
) wear and tear, gradual breakdown or
deterioration o the insured parts;
g) inherent aults which have not been
corrected at the point o inception or
insucient servicing;
h) consequential damage i it is reasonableor us to conclude that the damage has
been caused by ailure to take preventative
steps (or example, the vehicle being driven
with a deective part) and any loss arising
rom;
-excluded parts;
-incorrectly tted parts;
-insucient servicing;
-aults present at purchase;
i) losses normally covered under a road
risks insurance policy or loss resulting rom
an accident to the Motorcycle;
j) the Motorcycle having been altered or
modied rom the manuacturer’s original
specication, or having been raced, rallied,
used in competition, or or hire or reward,
used or courier work, driving tuition or
custom built Motorcycles;
k) any parts which have not actually ailed
and which are replaced during routine
servicing or maintenance;
9
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 10/15
l) the Motorcycle being benecially
owned by a company or person involved in
the business o Motorcycle repair, servicing
or dealership or by an employee o such a
company or person;
m) any Mechanical Breakdown caused
by lack o normal and proper use or care,
including the incorrect use o uel.
16. Data Protection Act 1988 Some or all
o the inormation which You supply to Us
or the Administrator in connection with thisinsurance will be held on Our computer
records to help with the administration o
the Plan. It may be used or underwritings
or claims purposes by Us. The details
You supply will be sorted and used by Us
to administer Your Insurance cover. Your
details will not be kept or longer than
necessary. You are entitled to a copy o all
the inormation we hold about You.
17. Complaints Procedure
I you have any enquiry or complaint about
your policy, you should in the rst instance
write to the Scheme Administrator;• Warranty Management Services Ltd,
Warranty Suite, Thame House, Thame
Road, Haddenham, Buckinghamshire HP17
8HU.
• If you are not satised with the way a
complaint has been dealt with, please
write to AmTrust International Underwriters
Limited, PO Box 10534, Dublin 2.
• If this fails to resolve your complaint,
you may then write to the Financial
Ombudsman Service at South Quay
Plaza, 183 Marsh Wall, London E14 9SR.
Customer helpline: 0845 080 1800. Email:[email protected].
uk.
A summary o the Insurer’s complaint
handling procedure is available on request
and will also be provided to you when
acknowledging a complaint.
About the Financial Ombudsman Service
(FOS)
Eligible complainants are
• private individuals and
• ‘micro-enterprises’.
‘Micro-enterprises’ will be able to bring
complaints to the ombudsman as long
as they have an annual turnover o under
EUR2 million and ewer than ten (10)
employees.
18. Compensation Scheme
You may be entitled to compensation rom
either the Financial Services Compensation
Scheme (FSCS) in the UK or rom the
Insurance Compensation Fund in Ireland i
AIUL cannot meet its liabilities under this
policy. The level o compensation provided
will depend on the circumstances o the
claim.
Further inormation is available rom the
FSCS on +44 207 892 7300 or rom the
Irish Financial Regulator on +353 1410
4000.
19. Directive Required Inormation
AmTrust International Underwriters
Limited is an Insurance Undertaking Authorised and Regulated by the Irish
Financial Regulator. AmTrust International
Underwriters Limited is
authorised on a Freedom o Services basis
in the UK under the FSA reerence 203014.
20. The Law and language Applicable to
the Policy
The law o England and Wales will apply to
this contract unless:
1. You and Us agree otherwise, or
2. at the commencement o this insurance
You are a resident o (or in case o abusiness, the registered oce or principal
place o business is situated in) Scotland,
Northern Ireland, Channel Islands or the
Isle o Man, in which case the law o that
country will apply unless You and the
Company agree otherwise. The language
used in this policy and any communications
relating to it will be English.
Direct Debit Payments
Under the terms and conditions or Direct
Debit Payments, Used Vehicle Warranty
will take an initial payment outlined to
you when purchasing the policy and
subsequent monthly payments, also
outlined to you when purchasing the policy.
In the event o a claim occurring within
six months o the policy being taken out
the claim payment will be reduced by the
amount o any outstanding payments up
to the sixth month period. Premiums are
collected over a 6 month period. In the
event that a Direct Debit payment ails, thecustomer will be contacted to resolve the
situation. However, should a resolution not
be possible, then the Policy will cease 1
month ater the Direct Debit ailure.
Liabilities & ExclusionsLiabilities (Motorcycle Only)
The Insurer will be liable or the cost o
parts, labour and value added tax (where
this tax is not reclaimed), to the limits as
stated on the Policy Schedule providing
that all requirements have been met, andthe ailure alls within the scope o this
policy.
This policy provides cover orMechanical Breakdown which isdened as:
1. The actual breakage o a mechanical
part covered
2. The complete ailure o an electrical part
covered
Exclusions
1. The ollowing are not covered by this
policy:a) Modied Motorcycles unless approved
by the manuacturer
b) Motorcycles used or hire and reward
c) Motorcycles used or racing or
competition.
d) Motorcycles used or any commercial
purpose.
2. This policy does not cover death, bodily
injury, accidental damage, consequential
loss, or any other damage howsoever
caused.
3. This policy does not cover wear and
tear, inherent aults, aulty workmanship,
cracked blocks, cracked cylinder heads,
burnt valves, oil and fuid leaks or
accidental damage to the radiator.
4. This policy does not cover
consequential loss howsoever caused.
5. Failure to observe the ollowing will
invalidate your claim:
a) Frost protection
b) Correct claims procedure
c) Servicing.
6. This policy does not cover damage
caused by negligence, i.e. insucient oil
or water, overheating, or ailure to ensure
that minimum damage is incurred by taking
preventative measures.
7. Mechanical Breakdown or damage
arising rom the use o a grade o uel not
recommended by the manuacturers o the
Insured Motorcycle.8. Exhaust emission MOT ailures are not
covered by this policy as they are not a
mechanical breakdown.
9. The machine not having been
adequately cleaned on a regular basis in
accordance with the instructions contained
in the relevant owners’ manual.
10. The bodywork o the machine being
chipped, scratched, dented or otherwise
damaged.
Terms and Conditions
1. No part o this policy may be alteredwithout the written consent o WMS.
2. WMS reserve the right to appoint the
repairer o the Motorcycle, the supplier
o the parts, and where available service
replacement parts will be used.
3. Where the renewal o any parts or
assemblies brings about improvement or
betterment o the Motorcycle a contribution
may be required rom the policy holder.
10
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 11/15
Overnight Accommodation and RailFare
Hotel expenses or return rail are will be
reimbursed to a maximum o £60 including
VAT within the maximum claims liability,
providing that the vehicle is rendered
immobile due to a valid claim under the
terms o this policy. Bona de receipts will
be required in the event o a claim. Drinks
and meals are specically excluded.
RenewalSubject to the insurers’ approval, you will
be oered renewal o this policy shortly
beore it is due to expire.
Car / Motorcycle Hire
In the event o an agreed repair and
provided that the repair according to the
Autodata time schedule is in excess o 8
hours, a maximum o £20 per day inclusive
o VAT (excluding petrol and insurance)
may be reimbursed or a maximum o 5
days.
Vehicle RecoveryIn the event o an agreed repair, Tow-In
charges up to £50 including VAT will orm
part o the maximum repair payout.
Transer
I you sell the vehicle to a private individual
unconnected with the motor trade, you
may also transer the remainder o the
policy to the new owner subject to our
approval. Please complete the inormation
overlea and send to our address together
with our ee o £50 made payable to WMS
Ltd.
This will take account o the age and
mileage o the Motorcycle and the cost
o restoring the Motorcycle to its pre
breakdown condition.
4. This policy will be rendered invalid i
you ail to maintain your Motorcycle in
compliance with the manuacturers service
schedule including the changing o timing
belts. This must be carried out by a V.A.T.
registered garage o your choice. All
invoices must be retained as they will be
required in the event o a claim, showing
date, mileage, and work carried out.
IMPORTANT NOTE:
Ater servicing becomes due, you have
a maximum o 30 days or 1000 miles
(whichever is the sooner), to have the
service completed.
FAILURE TO DO SO WILLINVALIDATE YOUR POLICY
How to Make a Claim
1. I your Motorcycle suers a mechanical
breakdown, please check your policy
careully to establish that the ault is
covered.
2. Telephone our claims department on
0844 477 5004 who may decide on the
repairing garage, and give you all the
inormation necessary to proceed with your
claim.
3. I the cause o your breakdown is not
obvious, it may be necessary to dismantle
the Motorcycle to some extent. This will be
done only on your authority and the cost o
this will be your responsibility at this stage.
4. I WMS nd the claim to be within thescope o your policy an authorisation
number will be issued once the costs have
been agreed. All repair times will be based
on Autodata.
5. To establish liability it may be necessary
to instruct an independent assessor to
inspect and report his ndings.
The result o which cannot be contested
except by another independent assessor.
6. Claims must be registered within 7 days
o their occurrence.
7. Once the claim has been authorised,
you may proceed with the repairs. On
completion, send in the repairers invoice
and any service invoices requested.
8. In the event o a alse or raudulent claim
being submitted, the policy will be rendered
invalid. In all cases, we reserve the right to
prosecute.
9. Any work carried out without priorauthorisation will not be reimbursed.
No claims are valid without an authority
number.
10. Once a claim number has been
issued you have 3 months in which to
submit the invoice or payment. Ater this
period o time the claim will lapse and no
reimbursement is possible.
11. No claim will be considered unless
mechanical breakdown has occurred and
has been reported to us during the policy
period.
Please ensure that the authorisation
number is marked on the invoice, and state
clearly who is to be paid. This policy is
transerable to a private individual (subject
to acceptance), you have 7 days in which
to do this and the admin ee is £50.00.
To proceed, please provide the ollowing
inormation.
Additional BenetsEuropean Cover
Cover is extended to insured vehicles used
on the Continent o Europe or a periodnot exceeding 60 days. In the event o a
mechanical breakdown on the Continent,
you must comply with the claims procedure
in the normal way. In the event o a valid
claim, reimbursement will be based on the
currency exchange rates prevailing on the
date that the claim is agreed.
11
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 12/15
to allow you to complete your journey)
What is not covered
• Any claim arising in the rst 48 hours
rom the date o inception.
• Labour charges in excess of one hour.
• Cost of replacement parts, fuel or
materials used in a repair.
• Toll charges, ferry charges, parking
charges, trac congestion charges.
• Storage charges incurred during or afterthe use o our services.
• More than 6 call outs during the period
o cover.
• Running out of fuel, wrong fuel in
vehicle, loss o keys, broken glass.
• Any vehicle not able to provide a
serviceable and/or accessible spare tyre or
wheel changes (or vehicle does not come
with a spare tyre as a standard tment).
• Keys locked in vehicle, damaged keys,
key ob aults.
• Any campervan or any vehicle (modiedto) provide living accommodation.
• Vehicles immersed in, or immobilised
rom being immersed in, mud, snow, sand
or water.
• Vehicles that require a repair at a
specialist garage.
• A second use of our services if no
remedial action has been taken to correct
the initial ault.
• Faults with a caravan or trailer (that may
or may not immobilise the caravan/trailer)
when the vehicle is not immobilised.
Defnitions
We, Us, Our
First Call GB Ltd, Wellington House, 90-92
Butt Rd, Colchester, Essex. CO3 3DA.
You, Your
The person who has taken out the policy,
being a permanent UK resident
Vehicle
The vehicle owned by you and declared to
us and used exclusively or Personal / non-
Commercial use.
Territorial limit
Sub Section A The United Kingdom
including Scottish Islands (Subject to
approval by the Underwriters).
Breakdown
Breakdown means an electrical or
mechanical ailure or a road trac accident
or damage caused by vandalism, re,
thet or attempted thet which renders thevehicle completely immobilised.
In the event o a non ault road trac
accident you will be required to pay or the
assistance, and submit to your insurer as a
third party claim.
Recovery Operators
First Call GB Ltd. dedicated service
engineers. This may be supplemented by
the use o independent agents.
Terms and conditions and eligibility o
cover
1. You or the driver must abide by theterms and conditions o this policy at all
times.
2. Please note – our recovery operators
are unable to work on unattended vehicles.
3. The vehicle must be maintained at
all times in a roadworthy condition in
accordance with the law and be regularly
serviced in accordance with your
manuacturer’s recommendations.
4. First Call Motor Breakdown only covers
the vehicle registered or any driver with the
owner’s permission and legal capability to
drive the vehicle.
5. Cars, vans, and motorcycles (excluding
campervans and vehicles with living
accommodation) are eligible to be covered
up to a maximum 3.5 tonnes gross weight,
5.5 metres (18 eet) in length and 2.3
metres (7 oot 6 inches) wide.
6. Any caravan or trailer attached to the
vehicle must be up to a maximum o 7.6
metres (25 eet) in length at the time o the
breakdown.12
FIRST CALLMOTOR BREAKDOWNIn the event o a Breakdown call
UK 0800 389 5150
WELCOME TO FIRST CALL ASSISTANCE
Thank you or taking out a First Call policy.
To make sure you get the most rom
your cover, please take time to read the
policy, which explains the terms andconditions o your membership. I you have
any questions or i you would like more
inormation, please contact First Call on
0844 99 33 999.
In the event o breakdown
Call our emergency helpline on: -
UK 0800 389 5150
Please be prepared to provide the operator
with the ollowing inormation:
• Your Policy Number
• Your name
• Exact location of vehicle
• Nature of breakdown
• Registration Number of Vehicle
We will then arrange or one o our recovery
operators to attend the given location, as
quickly as possible.
During the period o cover you are entitled
to contact us up to a maximum o 6 times
or breakdown assistance; your policy
will then become cancelled ater the sixth
callout with no reund o premium being
allowable.
Our helpline is available 24 hours a day,
365 days a year.
Level o Cover
As dened on your policy schedule.
Your cover
The vehicle is covered or call out charges
and up to 1 hour’s labour charges, at the
scene o your breakdown where your
vehicle is rendered immobilised due to
electrical or mechanical aults within the
Territorial Limits stated in this policy.
Change o vehicle
You are only covered or the vehicle
registered at inception o membership
unless you have previously notied us o
a change o vehicle 48 hour’s prior to a
breakdown. You may change the vehicle on
your policy up to 4 times in any period o
membership. All change o vehicles have
a 48 hour inception period. Temporary
change o vehicles are excluded rom thispolicy.
Change o address
Assistance at your home is only covered
at the address registered at inception.
I you change address please notiy us
immediately.
Period o cover
The policy is or the period as stated on
your policy schedule.
Summary o cover
• Roadside assistance
• Roadside repairs
• Assistance at your home
• Onward destination service
• Cover for any driver that is using the
registered vehicle, provided that the person
has received permission rom you rst and
is legally able to drive the vehicle.
• Cover for cars, vans, and motorcycle up
to 3.5 tonnes (excluding any vehicles with
living accommodation)
• Recovery of a caravan or trailer
attached to your vehicle at the time o the
breakdown up to 7.6 metres in length.• Up to 1 hours roadside assistance only.
• Up to a maximum of 6 call outs a year
• Wheel changes – roadside assistance
only (providing that the driver has a
serviceable and accessible spare tyre
and wheel and is able to provide a
manuacturer’s key to remove any locking
wheel nuts or i an infation / oam kit is
provided and can be used to infate the tyre
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 13/15
7. We reserve the right to cancel this policy
at any time, by giving you 14 days notice in
writing to your last known address, and a
pro rata reund will be allowable to you i no
claims have been made (less administration
ee).
8. You can cancel this policy within 14
days o inception/submission provided
that no claims have been made, and a ull
reund (less an administration ee) will be
made. No reund o premium will be made
ater this period.
9. All claims and assistance is at the
discretion o First Call GB Ltd. Any
breakdown discovered or believed to be
excluded rom the policy is chargeable to
you under current commercial rates beore
assistance is provided.
Sub-section A: United Kingdom Cover
I the vehicle registered is immobilised
in the UK, then you are covered or the
ollowing: -
A Call out and up to 1 hour’s roadside
assistance by one o our approvedrecovery operators to attend the scene o
the breakdown, and where possible carry
out emergency repairs.
B I repairs cannot successully be
carried out at the scene o the breakdown
then we will pay the cost o recovery o the
vehicle driver and up to 4 passengers to
the nearest suitable garage able to eect a
repair, or to your onward destination, or to
your home address whichever is nearer.
C I you breakdown at roadside and
repairs cannot be carried out within an
agreed reasonable period then you will beoered one o the ollowing options: -
(i) The cost o alternative road or rail
travel or the driver and up to 4 passengers
rom the scene o the breakdown to one
destination within the Territorial Limits
stated in this policy, plus a return journey
or one person to collect the vehicle upon
completion o repairs.
(ii) The cost o one nights accommodation
up to a total o £100 a claim (excluding
ood and drink) in the vicinity o the
breakdown or the driver and up to 4
passengers up to a maximum o £40.00 per
person, subject to a maximum
overall o £200.00 per claim.
(iii) The recovery o the vehicle, the driver
and up to 4 passengers to any one
destination within the territorial limits under
Sub Section A.
(iv) The cost o suitable car hire or up to48 hour’s up to a maximum o £100.00 per
claim.
The maximum payable or any claim
rom any one breakdown including any
reimbursement claim is £2,000 or the
current market value o the vehicle at the
time o the breakdown whichever is lower.
Important Notes
1. We will always decide on the best
possible way o oering assistance,
ater taking into account individual
circumstances. I the assistance that we
oer does not suit your requirements then
you may request alternative assistance to
be arranged or you at your own cost.
2. We do not accept any responsibility
or the transportation o pet animals or
livestock within the vehicle at the time o
the breakdown
3. A garage or mechanic undertaking
repair work on your instruction will be
acting as your agent or such repair work.
4. I requested, you must provide evidence
o servicing o your vehicle or receipts or
replacement parts.5. Recovery cannot be used as a reason
or avoiding repair costs.
6. We reserve the right not to oer renewal
o cover.
7. We reserve the right to reuse service
and cancel membership to anyone who
behaves in a threatening or abusive manner
to our employees.
8. I we believe that we cannot provide
13
an acceptable level o service to the area
where your registered Home Address is
located then we reserve the right to cancel
your policy and give you a ull reund o
your premium provided that no claim has
been made on the policy.
9. In the event o a vehicle breakdown
we will oer recovery o any caravan or
trailer (within the specied restrictions).
The caravan/trailer is not covered or
breakdown within the terms and condition
o this policy.
10.No claim will exceed the current market
value o the vehicle at the time o the
breakdown.
11.This document is subject to English law
unless otherwise agreed in writing by First
Call.
General exclusion
First Call will not cover the ollowing: -
1. Vehicles that have not been regularly
serviced or breakdown as a result o
inadequate repair, unsuccessul DIY or any
claim where no remedial action has been
taken to correct the ault since we last
attended your vehicle. Garage attention
must always be sought ater experiencing a
breakdown and proo o repair obtained.
2. Vehicles being used (or that have been
modied or use) in motor racing, rallies,
speed or endurance tests; hire or reward
(including courtesy vehicles), vehicles
not used exclusively or Personal / non-
Commercial use or over 3.5 tonnes gross
laden weight; mechanically modied
vehicles requiring specialist repairers.
3. Any liability or consequential loss arising
rom any act perormed in the execution o
the Breakdown services provided.
4. Vehicles not in a roadworthy condition
immediately prior to any breakdown.
5. Any claim resulting in a vehicle not
being repaired, or that is disposed o or
scrapped.
6. Vehicles immersed in mud, snow, sand
or water or any ault occurring or being
immobilised as a result o contact with
mud, snow, sand or water.
7. Any vehicle with living accommodation.
8. Any claim that could be recoverable
rom any insurance policy indemnity or
warranty.
9. Any nes or penalties imposed by
courts.
10.Any charges incurred prior to
notication o Breakdown and our
approved repairer attending.
11.The cost o any parts, components,
lubricants or materials, ood, drinks,
telephone calls, petrol, oil or any other
incidental expenses.
12. Any claim where First Call Motor
Breakdown has not been notied at least
48 hours previously o a change o vehicle.
13.Any charges incurred resulting rom you
breaking down in a location that rescuing
the vehicle would be unlawul (Including
any legal restriction on recovering a vehicle
rom a European motorway).14.Any cost o any specialist recovery
equipment or service charges needed
(as dened by the recovery operator in
attendance o your breakdown).
15.Breakdowns where your vehicle is not
accessible or cannot be transported saely,
legally and without hindrance using a
standard transporter or trailer.
16. Any toll charges, erry charges parking
charges or trac congestion charges.
17. Any costs recoverable elsewhere.
18. A second callout when a temporary
repair was earlier carried out.
19. Any claim or assistance while money
is owed to First Call GB Ltd by the policy
holder.
20.Any claims or private hire vehicles, i.e.
taxis.
21.Breakdowns caused by your vehicle
running out o uel or where assistance
cannot be aected because the vehicle
does not have a serviceable and/or
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 14/15
accessible spare tyre and wheel.
22.Claims arising rom loss or damage to
contents o or within your vehicle.
23.Claims directly or indirectly caused by
or contributed to or arising rom ionising
radiations or contamination by radioactivity
rom any nuclear uel or rom any nuclear
waste rom the burning o nuclear uel; or
the radioactive, toxic, explosive or other
hazardous properties o any explosive
nuclear assembly or nuclear part o it;war, invasion, terrorism, oreign enemy
hostilities ( whether war is declared or
not), civil war, rebellion, revolution, military
orce or coup; or pressure waves caused
by aircrat or any other airborne devices
travelling at sonic or supersonic speeds.
Complaints procedure
Our aim is to try to provide a rst class
service to you at all times, however we
do recognise that sometimes problems
do occur. Should you ever have cause to
complain then in the rst instance please
write to: -Complaints Dept
First Call GB Ltd
Wellington House
90-92 Butt Road
Colchester
Essex
CO3 3DA
I the matter still remains unresolved
thereater you can then write to: -
The Managing Director (Administrator)
First Call GB Ltd.Wellington House,
90-92 Butt Road,
Colchester, Essex
CO3 3DA
Please quote your policy number as a
reerence in all correspondence.
Additional inormation.
First Call GB Ltd is incorporated at
Companies House, Cardi, (Company
Number 4494431). Registered Oce:
Wellington House, 90-92 Butt Road,
Colchester, Essex, CO3 3DA.It is a provider
o breakdown assistance services that
is exempt rom authorisation under the
Financial Services and Marketing Act 2000.
Data Protection
The data supplied by you will only be used
by us and careully selected associatedcompanies or related products and
services as well as the purposes o
processing your membership policy,
including underwriting, administration,
and handling any claim which may arise.
The data supplied will not be passed to
any other parties other than those which
we have mentioned hereon. It is important
that the data you have supplied is kept
up to date. You should thereore notiy us
promptly o any changes. You are entitled
upon the payment o an administration ee
to inspect the personal data which we are
holding about you. I you wish to makesuch an inspection, or i you do not wish
to receive inormation on related products
and services, you should contact The
Administrator, First Call GB Ltd, Wellington
House, 90-92 Butt Rd, Colchester, Essex,
CO3 3DA.We may respond to enquiries
by the police concerning your policy in
the normal course o their investigations.
Where it is necessary to administer your
policy eectively, or to protect your
interests, we may disclose the data you
have supplied to other third parties such
as motor garages, engineers, repairers,insurers etc. We may monitor and record
telephone calls or service and sta training
purposes.
14
8/4/2019 UVW Whats Covered A5 150611
http://slidepdf.com/reader/full/uvw-whats-covered-a5-150611 15/15
IMPORTANTOnly a ully documented receipt rom a VAT
registered garage showing date, mileage
and work carried out will be accepted as
proo o servicing. These documents must
be retained as WMS reserve the right to
inspect receipts to ensure compliance.
The Service Record below is or your
guidance only and will not be accepted
as proo o service. Important: the
mileage stated does not guarantee the
true mileage o the vehicle.
Service Record
1st ServiceI certiy that the Inspection has been carried out
in accordance with the Manuacturers Service
Recommendations.
Date:
Mileage:
Signed:
Next Service Due
Date: Mileage:
Dealer Stamp
Pre Delivery InspectionI certiy that the Inspection has been carried out.
Signed:
P.D.I Date:
Mileage:
Next Service Due
Date:
Mileage:
Dealer Stamp
2nd ServiceI certiy that the Inspection has been carried out
in accordance with the Manuacturers Service
Recommendations.
Date:
Mileage:
Signed:
Next Service Due
Date: Mileage:
Dealer Stamp
Note to Servicing Company:
Please complete, then stamp and sign the relevant service record and supply the customer with a bona de service receipt.
15
3rd ServiceI certiy that the Inspection has been carried out
in accordance with the Manuacturers Service
Recommendations.
Date:
Mileage:
Signed:
Next Service Due
Date: Mileage:
Dealer Stamp
5th ServiceI certiy that the Inspection has been carried out
in accordance with the Manuacturers Service
Recommendations.
Date:
Mileage:
Signed:
Next Service Due
Date: Mileage:
Dealer Stamp
4th ServiceI certiy that the Inspection has been carried out
in accordance with the Manuacturers Service
Recommendations.
Date:
Mileage:
Signed:
Next Service Due
Date: Mileage:
Dealer Stamp
6th ServiceI certiy that the Inspection has been carried out
in accordance with the Manuacturers Service
Recommendations.
Date:
Mileage:
Signed:
Next Service Due
Date: Mileage:
Dealer Stamp
Top Related