Download - Usability Testing Plans

Testing Plans: Mapping the WorkThursday, February 23, 12

You got to know where you want to go.

Thursday, February 23, 12

and you got to know where the pitfalls are.


You need to know


• How

• When

• Where

• Who

• Why

• What


Worries:Formal?Casual?


Prepared.


Test plans also:


Serve as main communication vehicle


Defines requiredresources.


DefineFocal pointsMilestones


Parts of the Test Plan


Purpose, goals, and objectives of the test


Broadly.Major stuff.


Why are you testing?What’s the impetus?


Reasons NOT to test:


• Improving user experience



• Everyone else is doing it




• Space is available





• Somebody wants to do something shiny





• Somebody wants to do something shiny

• Market testing


Good reasons to test:


• Understanding which users can use the product well.

• Compensating for acknowledged issues.

• Addressing specific complaints.


Research questions


Clear, succinct


MeasurableQuantifiable


Don’t do this:


• Is the product usable?


• Is the product usable?

• Is the product ready for release or does it need more work?


• How easily do users understand what is clickable?



• How easily do they find X information?




• How quickly & successfully do they register for the service?




• How quickly & successfully do they register for the service?

• Where in the site do they go to find Search?


Participant characteristics


double-check with client


# of participants


Participant types


Method (test design)


Why?


keeps everyone in the team on the same page


multiple test moderators


focuses test development


protocols


Task list


• Description of task (1 line)



• Materials/Machine states required




• Successful completion criteria




• Successful completion criteria

• Timing/Benchmarks


Goal:Indirectly expose usability flaws


Prioritize tasks:

FrequencyCriticalityVulnerabilityReadiness


Test environment, equipment, and logistics


Test moderator role


Data to be collectedEvaluation measures


Report contents and presentation
