University of AdelaideService Excellence
Library Discharge & Re-Shelving Initiative
Mr. Paul WilkinsDeputy Librarian
Barr Smith Library
University of AdelaideService Excellence
What did we find?
On Shelves in Collection
Sort SortScanTransport
File/Shelve Transport
Transport
File/Shelve Transport File/Shelve
Percentage after 24 hoursTotal Sample is 103
26%
56%
1% 1%
16%
0%
10%
20%
30%
40%
50%
60%
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
Percentage after 48 hoursTotal Sample is 103
66%
23%
0% 3%8%
0%
10%
20%
30%
40%
50%
60%
70%
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Cou
nt
University of AdelaideService Excellence
What are we going to do?Physical Layout Rostering Simplified Process
Lending & Document
Delivery Librarian HE08
Services Supervisor HE05
Loans Supervisor HE04
Collection Maintenance
Supervisor HE04
Lending Services Assistant HE03
Lending Services Supervisor HE04 x 0.6
Document Delivery Supervisor
HE04
Reserve & Multimedia
Supervisor HE04
Document Delivery Assistant HE03
General Library Assistants
HE02 x 2.5 FTE
FTE Pool
High Level Process Step
Touch Points Redn in Touch Points (%)
Pick up/Put Down
2.5 - 62%
Sort 3 - 25%
Step/Walk/Lift 2 - 60%
Scan 1 no change
Wait 3 - 50%
TOTAL 11.5 - 49%
FTE Pool
FTE Pool
FTE Pool
University of AdelaideService Excellence
Operation Outcome
On Shelves in Collection
Sort
ScanTransport File/ShelveTransport
University of AdelaideService Excellence
Expected Benefits
Count after 24 hoursTotal Sample is 103
92.7
7.3 2 1 00
102030405060708090
100
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
Count after 48 hoursTotal Sample is 103
103
0 0 0 00
20
40
60
80
100
120
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
Count after 24 hoursTotal Sample is 103
92.7
7.3 2 1 00
102030405060708090
100
Shelves (S) Re-ShelvingBay (R)
DischargeRoom (D)
On Loan (L) Unknow n (U)
Category
Co
un
t
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