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Unisys Security IndexTM: MEXICO
April 24, 2013
Lieberman Research Group
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Contents
Unisys on Security ....................................................................................................................................... 3
Executive Summary ..................................................................................................................................... 4
Detailed Findings ......................................................................................................................................... 5Unisys Outlook .......................................................................................................................................... 11
Polling Methodology .................................................................................................................................. 14
About Lieberman Research Group ............................................................................................................ 15
About Unisys ............................................................................................................................................. 16
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Unisys on Security
Unisys plays a prominent role in efforts to combat risk through the technology products and
services it provides to the government and major industries in Mexico. Unisys
commitments to public and financial safety and security are the reasons for the creation of
this index to monitor progress in these areas.
The Unisys Security Index is the only regular snapshot of the nations sense of security.Launched in 2H 2007 and conducted by leading marketing research company Lieberman
Research Group, the Unisys Security Index provides a regular, statistically robust measure
of concerns about eight areas of security:
Organizations and governments today confront potential security threats that didnt exist ageneration ago. The communitys sense of security is a critical determinant of public
confidence in how governments and private organizations respond.
The Unisys approach to security goes beyond bits and bytes, recognizing that the most
effective solutions are going to be those formed through collaboration across interests.
See alsowww.unisyssecurityindex.com
For more information on Unisys security offerings, visit:www.unisys.com/security
National
Security
Financial
Security
Internet
Security
Personal
Security
Unisys
Security
Index
Mexicos national security
A serious health epidemic occurring
in Mexico
Other people obtaining and using
your credit or debit card details
Your ability to meet your essential financial
obligations, such as your mortgage, other loan,
credit card or bill payments
Computer security in relation to
viruses or unsolicited emails
The security of shopping or banking online
Unauthorized access to or misuse of your
personal information
Your overall personal safety over the next
6 months
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Executive Summary
The Unisys Security Index for Mexico stands at 186, a serious level of concern. Personal and
national security are the strongest drivers of this index.
The Unisys Security Index is not much changed from its 2012 value of 188, and remains higher
than at the time of the 2010 benchmark survey.
INDIVIDUAL THREATS MOST WORRISOME IN MEXICO
#1 concern: Bankcard fraud
#2 concern: Ident i ty theft
#3 concern: National secur i ty
#4 concern: Personal safety
Not very concerned Moderately concerned Seriously concerned
161
186
199
200
50 100 150 200
Internet security
Financial security
National security
Personal security
UnisysSecurityIndex: 186
173180
188186
50
100
150
200
2010 2011 2012 2013
Unisys Security Index Trend Since 2010
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Detailed Findings: Concern About
NATIONAL Security Since 2011
Three fourths (73%) of Mexicans are seriouslyconcerned (i.e. Extremely or Very
concerned) about national security, a very high level. This is the #3 area of concern.
Since 2012 there
appear to have
been sh i f ts f rom
very concerned to
extremely
con cerned, and
a lso f rom
somewhatconcerned to
not concerned.
INDIVIDUAL REATS MOST WORRISOME IN U
Over two thirds (68%) of Mexicans are seriously concerned (i.e. Extremelyor Very
concerned) about a serious health epidemic occurring in Mexico.
Since 2012 there
appear to have
been sh i f ts f rom
very concerned to
extremely
con cerned, and
a lso f rom
somewhat
concerned to
not concerned.
32
45
19
3
33
42
22
3
42
32
17
8
0
10
20
30
40
50
60
Extremelyconcerned
Very concerned Somewhatconcerned
Not concerned
Mexican national security
2011 2012 2013
25
48
24
4
30
39
25
5
39
29
19
10
0
10
20
30
40
50
60
70
Extremelyconcerned
Very concerned Somewhatconcerned
Not concerned
A serious health epidemic occurring in Mexico
2011 2012 2013
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Detailed Findings: Concern About
FINANCIAL Security Since 2011
Three quarters (75%) of Mexicans are seriously concerned about other people obtaining
and using their credit or debit card details. Along with identity theft, this is the greatest
security concern in Mexico.
Since 2012 there
appear to have
been sh i f ts f rom
very concerned to
extremely
con cerned, and
a lso f rom
somewhat
concerned to
not concerned.
Over half (55%) of Mexicans are seriously concerned about their ability to meet essential
financial obligations, such as their mortgage, other loan, credit card or bill payments.
The seriously
concerned
proport ion has
decreased since
2012, from 63%
to 55%.
26
47
19
7
35
42
17
4
50
25
129
0
10
20
30
40
50
60
Extremelyconcerned
Very concerned Somewhatconcerned
Not concerned
Other people obtaining and using your credit or debit card details
2011 2012 2013
16
40
27
16
24
39
23
11
29 27
20 19
0
10
20
30
40
50
60
70
Extremely concerned Very concerned Somewhatconcerned
Not concerned
Ability to meet essential financial obligations
2011 2012 2013
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Detailed Findings: Concern About
INTERNET Security Since 2011
Over half (60%) of Mexicans are seriously concerned about computer security in relation
to viruses or spam.
The seriously
concerned
proport ion is
dow n sin ce 2012,
from 60% to 54%.
INDIVIDUAL REATS MOST WORRISOME IN U
Just over half (56%) of Mexicans are seriously concerned about the security of shopping or
banking online.
Since 2012 there
appear to have
been sh i f ts f rom
very concerned to
extremely
con cerned, and
a lso f rom
somewhat
concerned to
not concerned.
14
37
2519
23
32
27
14
2926
20 19
0
10
20
30
40
50
60
Extremelyconcerned
Very concerned Somewhatconcerned
Not concerned
Security of shopping or banking online
2011 2012 2013
16
39
29
13
24
36
22
13
2826
24
15
0
10
20
30
40
50
60
Extremelyconcerned
Very concerned Somewhatconcerned
Not concerned
Computer security in relation to viruses or unsolicited emails
2011 2012 2013
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Detailed Findings: Concern About
PERSONAL Security Since 2011
Identify theft, along with bankcard fraud, is the #1 area of concern in Mexico and three
quarters (76%) are seriously concerned about this threat.
Sinc e 2012 there
appear to have
been sh i f ts f rom
very concerned
to extremely
concerned, and
a lso f rom
somewhat
concerned to not
concerned.
Personal safety is the #4 threat in Mexico, with 64% seriously concerned.
The seriously
concerned
propo rt ion has
dropped f rom
73% in 2012 to
64% in 2013.
The current Unisys Security Index value of 186 is comparable to its 2012 value of 188. The
four underlying indices changed by 1-3 points since the last survey.
27
48
20
4
34
43
19
3
47
30
14
7
0
10
20
30
40
50
60
Extremelyconcerned
Very concerned Somewhatconcerned
Not concerned
Unauthorized access to, or misuse of, your personal information
2011 2012 2013
31
45
22
3
32
41
21
5
37
2723
11
0
10
20
30
40
50
60
70
80
Extremely concerned Very concerned Somewhatconcerned
Not concerned
Overall personal safety over the next 6 months
2011 2012 2013
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Supplemental question: We hear a lot about data breaches in the
media. For each of the following organizations that may store
personal data about you, please tell me if you are personally
concerned about a data breach by accidental loss, theft or
deliberate hacking.High levels of concern about data breaches have become pervasive. While banks inspire the most concern, Mexicans
do not confine their concern to this sector. Clearly private and public sector organizations will benefit if they can
position themselves ahead of the cybersecurity curve in the publics eye.
Level of concern about data breaches involving...
Mexicans are exceedingly concerned about data breaches. Two thirds are very concerned about the safety of their
money (banks), and over half are very concerned about attacks on government and health organizations.
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Supplemental question: Have you ever suffered
any of these scams?
Scams experienced by Mexicans
14% of Mexicans say they have experienced one or more of the following cybercrimes: credit/debit card cloning,
identity theft and/or online shopping fraud.
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Unisys Outlook
High Concern among Mexicans about Financial
and National Security
The Unisys Security Index for Mexico stands at 186 points and highlights considerable
level of concern on matters regarding financial, personal and national security. The
survey shows:
75 percent of Mexicans are also seriously concerned about other people obtaining
or using their credit/debit card details
A majority of those surveyed (76 percent) are extremely concerned about identity
theft that could lead to unauthorized access or misuse of personal information
Three quarters of Mexicans (73 percent) are seriously concerned (i.e. Extremely
or Very concerned) about national security
In a world where businesses operate 24x7 and cyber criminals dont take a break, these
results pose serious challenges for both Mexican institutions and businesses.
Organizations must do everything in their power to protect client data from cyber as well
as physical threats by deploying solutions that not only enhance enterprise security with
increased visibility across all aspects of security operations, but also inspire customer
confidence.
Survey h igh l igh ts
ident i ty thef t and
bankc ard fraud as
the top 2 securi ty
concerns.
8 in 10 Mexicans Concerned About Business and Government
Protection of Private Data
As part of the Unisys Security Index, Mexican respondents were also asked to rate
their apprehension regarding data breaches caused by accidental loss, theft or
deliberate hacking in organizations which host their personal data. The research shows:
82 percent are very concerned about a data breach in at least one of the following
banking & financial institutions, government, health organizations, telecom
providers & ISP, airlines and hotels
While, 91 percent and 85 percent of the respondents are seriously concerned about
data breaches in banks and government agencies respectively, the report reveals
Mexicans are also concerned about incidents of data loss occurring at health
organizations (86 percent), telecos & ISPs (80 percent), and airlines and hotels
(71 percent)
With more than three quarters of respondents saying they are very concerned about a
data breach involving at least one of the five organizations, data security has become a
widespread issue of concern. Anxiety over data breaches seems pervasive and
continues to persist despite efforts by governments and commercial organizations to
secure consumers financial data.
Financial institutions should invest in solutions that can encrypt data-at-rest and
data-in-motion, and conceal networks from unauthorized eyes and enhance
security while ensuring compliance with PCI (Payment Card Industry) and other
regulatory mandates.
Government agencies must deploy solutions that properly assess and mitigatesecurity risks, monitor and respond to persistent attacks from the outside or inside,
and safeguard what the organization valuescitizen records and sensitive
government data.
Ser ious co ncerns
extend to banks ,
government
agencies, health
organizat ions,
telecos & ISPs,
air l ines and h otels.
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In the healthcare industry, concerns about data breaches have increased as
Mexican hospitals, medical clinics and diagnostic labs have shifted to electronic
health record systems. The only way for healthcare organizations to achieve
immunity from IT failures is to deploy security solutions that protect sensitive patient
records and medical data systems from internal as well as external security threats.
Companies in the hospitality space face an ever-increasing challenge of protecting
customer data and mission-critical IT systems residing within a geographically-dispersed IT infrastructure with numerous exposure points. Data protection from the
inside, as well as from the outside, can help organizations avoid loss of business as
well as prevent instances violations and non-compliance.
Majority of Mexicans do not often report cybercrimes
The survey reveals that 14% of Mexicans have experienced incidents of cybercrime
such as credit/debit card cloning, identity theft and online shopping fraud. But this figure
might not be representative of the bigger picture, as it seems Mexicans often do not
report cybercrimes to the concerned organization or law enforcement authorities.
Victims of cyber-fraud incidents may be unwilling to divulge confidential information,
believe the matter is not serious enough to warrant attention, or simply give up due to
lack of adequate proof.
Whatever the reason, government agencies and businesses have two important tasks
at hand:
Its evident that Mexicans are wary of becoming victims of cybercrime and want
assurances that their personal information is safe and will not be misused.
Organizations must invest their time and effort in deploying security solutions that
properly assess and mitigate security risks, monitor and respond to persistent
attacks from the outside, as well as from the inside, and safeguard what theorganization values the mostcustomer confidence and business reputation.
From an enterprise point of view, the timing is also right in terms of reaching out to
consumers with communications built around data security and cybersecurity best
practices. There is an opportunity for institutions and businesses to step in and
educate Mexicans about the potential benefits of cybersecurity. Such initiatives in
conjunction with enhanced enterprise security measures will go a long way in
inspiring customer confidence.
However, 14% of the
respondents say they
have experienced
some fo rm o fcybercr ime.
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Unisys Perspective on Security
Todays enterprise reality is one of a hostile IT ecosystem riddled with vulnerable
mobile devices, poorly authenticated users, and multiple data and permeable
application security. With the advent of cloud computing, and increasing connectivity
among companies, institutions and individuals, concerns on security have never been
more pressing or conspicuous. In such an environment, protection is no longer a matter
of securing the IT network perimeter, organizations should:
Develop an all-encompassing security strategyA comprehensive security
strategy aligns security objectives and measures with business strategies and
goals. Such an approach lowers overall costs providing technologists, engineers,
and security professionals with a roadmap to follow and guidance on critical
operations.
Establish a securityfirst mentalityMaintain superior security monitoring,
awareness & reporting capabilities within a holistic cybersecurity framework to
protect enterprise data and networks from internal and external threats. A common
operating picture and real-time visibility across all aspects of security operations willenable organizations to implement and conduct IT security that not only protects
but also values information.
Adopt a coordinated approach to sensitive data protectionThis is essential
to recognizing the reality of data volume that needs protection and establish
automated ways to analyze and monitor large volumes of data.
Manage identities and entitlements through an integratedapproachCentrally
manage a users digital identity and entitlements to provide highest level of identity
assurance and reduce critical employee errors with continuous messaging and
policy implementation.
Leverage built-in capabilities of next generation devicesMobile devices like
smartphones and tablets allow for advanced authentication via biometric
techniques like voice, signature and facial recognition. Organizations can utilize
such emerging technologies that have already paved their way into the enterprise
and the consumers mind. The opportunity here is to grow in tandem with consumer
preferences while ensuring highest levels of protection.
Assess and reassess on a continual basisContinuous monitoring and
assessment should be an integral part of the overall enterprise security program. It
is critical to assess risk by performing vulnerability scans periodically and
scheduling audits to gain continued visibility into security gaps and remedialactivities.
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Polling Methodology
The Mexican Security Index is based on a telephone survey of 1,052 persons aged 18
and over that was conducted on March 24-April 12, 2013.
The details of this program are as follows:
1,052 telephone interviews with 520 males and 532 females.
Respondents are randomly selected from households in major metropolitan areas in
Mexico. Interviews are drawn from Mexico City, Guadalajara and Monterey.
Percentages are based on the full sample of 1,052. Differences from prior wave findings
are reported if they are statistically significant at a 95% level of confidence.
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About Lieberman Research Group
Lieberman Research Group is a top-ranked and nationally recognized market research
organization serving the business-to-business and consumer markets. Founded in 1966,
it is now a $30 million custom research company. Interviewing facilities in Manhattan
and Brooklyn have the capability to conduct interviews in 20+ languages.
Lieberman Research is the only U.S. member of The Global Research Allianceaninternational consortium of independent market research firms in over 20 countries that
provides access to interviewing facilities internationally as well as local knowledge and
input critical to successful international studies.
Through its research in the U.S. and worldwide, Lieberman Research provides custom
research and information analysis to its clients on a wide range of issues including
customer and employee satisfaction, loyalty, multicultural and ethnic marketing, new
product development, public policy, advertising, public relations and many others.
Lieberman Research Group is a proud member of the Council of American Survey
Research Organizations (CASRO). As one of over 186 CASRO member companies
nationwide, we subscribe to the CASRO Code of Standards for Survey Research. This
code, intended to foster the highest standards of ethical conduct in the practice of survey
research, protects our clients and helps ensure an environment in which the public, our
source of information in most surveys, respects and cooperates with the opinion
research process.
While non-members also may subscribe to the same high standards as CASRO
members, membership in CASRO is an indication that our company takes seriously its
obligation to conduct its business in accordance with the highest ethical standards.
www.casro.org
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About Unisys
Unisys brings together services and technology into solutions that solve
mission-critical problems for organizations around the world.
In the Services segment, we provide services to help our clients improve their
competitiveness, security and cost efficiency. Our services include outsourcing, systems
integration and consulting, infrastructure services and core maintenance.
In the Technology segment, we design and develop servers and related products to help
clients reduce costs and improve the efficiency of their data center environments. As a
pioneer in large-scale computing, Unisys offers deep experience and rich technological
capabilities in transaction-intensive, mission-critical environments. We provide a range
of data center, infrastructure management and cloud computing offerings to help clients
virtualize and automate their data-center environments. Product offerings include
enterprise-class servers, such as the ClearPath family of servers and the ES family of
Intel-based servers, as well as operating system software and middleware.
To drive future growth, Unisys is focusing its resources and investments in four targeted
market areas: security; data center transformation, including our server business; end
user outsourcing; and applications modernization.
The primary vertical markets Unisys serves worldwide include the public sector
(including the US federal government), financial services and other commercial markets
including communications and transportation.
We market our products and services primarily through a direct sales force. In certain
foreign countries, we market primarily through distributors. Complementing our direct
sales force, we make use of a select group of alliance partners to market and
complement our services and product portfolio.
For more information visit www.unisys.com
2013 Unisys Corporation. All rights reserved.
Unisys, the Unisys logo and ClearPath are registered trademarks of Unisys Corporation. All other brands and products
referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
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