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COURSE DESIGN
EMERGENCY MEDICAL SERVICES NC II
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TABLE OF CONTENTS
Page
A. Course Design......................................................................................1-7
B. Modules of Instruction......................................................................8-132
BASIC COMP!"CIS MOD#$S...................................................8
o Partici%ating in &or'%lace co((unication.......................)-12
o *or'ing in a tea( en+iron(ent.....................................13-1,
o Practicing career %rofessionalis(..................................1-1)
o Practicing occu%ational ealt and safet/ %rocedures..20-23
COMMO" COMP!"CIS MOD#$S...........................................2
o I(%le(enting and (onitor infection control %olicies and
%rocedures.....................................................................2,-28
o es%onding effecti+el/ to difficultcallenging 4ea+ior 2)-31
o A%%l/ing 4asic first aid...................................................32-3,
o Maintaining ig standards of %atient ser+ices.............3-0
CO COMP!"CIS MOD#$S.................................................1o Perfor(ing 4asic life su%%ort.........................................2-)
o Maintaining life su%%ort e5ui%(ent and resources........,0-,2
o I(%le(enting safe access and e6trication %rocedures in an
e(ergenc/.....................................................................,3-,
o Managing re5uest for a(4ulance ser+ice .....................,7-1
o Allocating a(4ulance ser+ice resources.......................2-
o Coordinating e(ergenc/ resources...............................7-70
o Deli+ering 4asic a(4ulance co((unication s'ills........71-77
o Su%er+ising on-road o%erations.....................................78-82
o Managing te scene of an e(ergenc/..........................83-88
o Managing te scene of s%ecial e+ent............................8)-)1
o Managing routine scene................................................)2-)
o Deli+ering %re-os%ital %atient care.............................),-100
o Deli+ering intensi+e %re-os%ital %atient care............101-113
o Managing a(4ulance o%erations..............................11-117
o !rans%orting e(ergenc/ %atient................................118-121
o !rans%orting non-e(ergenc/ %atient.........................122-128
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o Dri+ing +eicles under o%erational conditions...........12)-132
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COURSE STRUCTURE:
BASIC COMPETENCIES(26 hours
U!"#s o$Co%&'#'!)
Mo*u+' T"#+' L',r!"!- Ou#o%'sNo%"!,+Dur,#"o!
1. Partici%ate in&or'%laceco((unication
1.1 Partici%ating in&or'%laceco((unication
1.1.1 O4tain and con+e/&or'%lace infor(ation
1.1.2 Co(%lete rele+ant &or'-related docu(ents
1.1.3 Partici%ate in &or'%lace(eeting and discussion
ours
2. *or' in a tea(en+iron(ent
2.1 *or'ing in atea(en+iron(ent
2.1.1 Descri4e and identif/ tea(role and res%onsi4ilit/
2.1.2 Descri4e &or' as a tea((e(4er
ours
3. Practice career%rofessionalis(
3.1 Practicingcareer%rofessionalis(
3.1.1 Integrate %ersonalo4>ecti+es &itorgani?ational goals.
3.1.2 Set and (eet &or' %riorities.3.1.3 Maintain %rofessional gro&t
and de+elo%(ent.
ours
. Practiceoccu%ationalealt andsafet/%rocedures
.1 Practicingoccu%ationalealt andsafet/%rocedure
.1.1 +aluate a?ards and ris's..1.2 Control a?ards and ris's..1.3 Maintain occu%ational ealt
and safet/ a&areness.
10 ours
COMMON COMPETENCIES(.. hours
U!"#s o$Co%&'#'!)
Mo*u+' T"#+' L',r!"!- Ou#o%'sNo%"!,+Dur,#"o!
1. I(%le(ent and(onitorinfection control%olicies and%rocedures
1.1 I(%le(entingand (onitoringinfection control%olicies and%rocedures
1.1.1 Pro+ide infor(ation to te&or' grou% a4out teorgani?ation@s infectioncontrol %olicies and%rocedures
1.1.2 Integrate te organi?ation@sinfection control %olic/ and%rocedure into &or'%ractices.
1.1.3 Monitor infection control%erfor(ance and i(%le(enti(%ro+e(ents in %ractices.
12 ours
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U!"#s o$Co%&'#'!)
Mo*u+' T"#+' L',r!"!- Ou#o%'sNo%"!,+Dur,#"o!
. Managere5uest fora(4ulanceser+ice
.1 Managingre5uest fora(4ulanceser+ice
.1.1 ecei+e re5uest for ser+ice.1.2 es%ond to re5uest for
ser+ice.1.3 efer re5uest.1. inali?e re5uest
30 ours
,. Allocatea(4ulanceser+iceresources
,.1 Allocatinga(4ulanceser+iceresources
,.1.1 Allocate a(4ulance ser+iceresources
,.1.2 Dis%atc a(4ulance ser+iceresources
,.1.3 Monitor %rogress ofassigned %ersonnel
,.1. Maintain records ofa(4ulance ser+ice co-ordination acti+it/
30 ours
. Coordinate
e(ergenc/resources
.1 Coordinating
e(ergenc/resources
.1.1 Co-ordinate +eicle and
%ersonnel resources.1.2 $iaise &it a(4ulanceco((unications %ersonnel
.1.3 $iaise &it oter relatedorgani?ations ande(ergenc/ ser+ices
20 ours
7. Deli+er 4asica(4ulanceco((unications'ills
7.1 Deli+ering 4asica(4ulanceco((unications'ills
7.1.1 6ercise effecti+eco((unication tecni5ues
7.1.2 Con+e/ and recei+einfor(ation using a+aila4le(odes of co((unication
7.1.3 ollo& routine instructions7.1. Co((unicate &it %atients7.1., Co(%lete re%orts as
re5uired7.1. Presents %ositi+e i(age of
te ser+ice to te %u4lic
0 ours
8. Su%er+ise on-road o%erations
8.1 Su%er+isingon-roado%erations
8.1.1 O+ersee co((unication8.1.2 O+ersee +eicle and
e5ui%(ent %re%arationincluding cleaning andcec'ing
8.1.3 Su%er+ise trans%ort of%atients
8.1. O+ersee scene(anage(ent
,0 ours
). Manage tescene of ane(ergenc/
).1 Managing tescene of ane(ergenc/
).1.1 Assess te en+iron(ent toidentif/ real and %otentiala?ards
).1.2 Co((unicate &it tosein+ol+ed in te incident
).1.3 Control a?ards).1. Co((unicate &it (edical
and oter e(ergenc/allied ser+ices to ensuresafet/ at te scene
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ASSSSM"! M!
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MODULES OF INSTRUCTION
BASIC COMPETENCIES
EMERGENCY MEDICAL SERVICES NC II
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LO34 OBTAIN AND CONVEY 1ORPLACE INFORMATION
ASSSSM"! CI!IA
1. S%ecific rele+ant infor(ation is accessed fro( a%%ro%riate sources.2. ffecti+e 5uestioning and acti+e listening and s%ea'ing are used to gater and
con+e/ infor(ation.3. A%%ro%riate (ediu( is used to transfer infor(ation and ideas.. A%%ro%riate non-+er4al co((unication is used.,. A%%ro%riate lines of co((unication &it su%eriors and colleagues are identified
and follo&ed.. Defined &or' %rocedures for te location and storage of infor(ation are used.7. Personnel interaction is carried out clearl/ and concisel/.
CO"!"!S
Parts of s%eec
Sentence construction ffecti+e co((unication
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
*riting (aterials ;%en E %a%er=
eferences ;4oo's=
Manuals
M!
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LO24 COMPLETE RELEVANT 1OR RELATED DOCUMENTS
ASSSSM"! C!IA
1. anges of for(s relating to conditions of e(%lo/(ent are co(%leted accuratel/and legi4l/.
2. *or'%lace data is recorded on standard &or'%lace for(s and docu(ents.3. Basic (ate(atical %rocess is used for routine calculations.. rrors in recording infor(ation on for(s. Docu(ents are identified and rectified.,. e%orting re5uire(ents to su%erior are co(%leted according to enter%rise
guidelines.
CO"!"!S
Basic (ate(atics
!ecnical &riting
!/%es of for(s
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
Pa%er
Pencils 4all %en
eference 4oo's
Manuals
M!
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BASIC COMP!"C9 1OR IN A TEAM ENVIRONMENT
MOD#$ !I!$ 1ORING IN A TEAM ENVIRONMENT
MOD#$ DSCIP!O !is (odule co+ers te 'no&ledge s'ills and attitudesre5uired in order to relate in a &or'-4ased en+iron(ent.
"OMI"A$ D#A!IO" ours
:#A$IICA!IO" $$ "C II
P:#ISI! !AM*O ;"C I=
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te studentstrainees (ust 4e a4le to
$O1. Descri4e and identif/ tea( role and res%onsi4ilit/ in a tea(.
$O2. Descri4e &or' as a tea(.
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LO24 DESCRIBE 1OR AS A TEAM MEMBER
ASSSSM"! CI!IA
1. A%%ro%riate for(s of co((unication and interactions are underta'en.2. A%%ro%riate contri4utions to co(%le(ent tea( acti+ities and o4>ecti+es are (ade.3. e%orting using standard o%erating %rocedures follo&ed.. De+elo%(ent of tea( &or' %lans 4ased fro( tea( role is contri4uted.
CO"!"!S
Co((unication %rocess
!ea( structure tea( roles
rou% %lanning and decision (a'ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
SOP of &or'%lace
Go4 %rocedures
Organi?ation or e6ternal %ersonnel
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LO34 INTEGRATE PERSONAL OBECTIVES 1IT7 ORGANI8ATIONAL GOALS
ASSSSM"! CI!IA
1. Personal gro&t and &or' %lans to&ards i(%ro+ing te5ualifications set for %rofessionalis( are acie+ed.
2. Intra- and inter%ersonal relationsi% in te course of (anagingoneself 4ased on %erfor(ance e+aluation is (aintained.
3. Co((it(ent to te organi?ation and its goal is de(onstrated in te%erfor(ance of duties.
. Practice of a%%ro%riate %ersonal /giene is o4ser+ed.,. Go4 targets &itin 'e/ result areas are attained.
CO"!"!S
Personal De+elo%(ent-Social As%ects Intra and Inter%ersonal De+elo%(ent
Organi?ational oals
Personal
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LO24 SET AND MEET 1OR PRIORITIES
ASSSSM"! CI!IA
1. Co(%eting de(ands to acie+e %ersonal tea( and organi?ational goals ando4>ecti+es are %rioriti?ed.
2. esources are utili?ed efficientl/ and effecti+el/ to (anage &or' %riorities andco((it(ents.
3. Practices and econo(ic use and (aintenance of e5ui%(ent and facilities arefollo&ed as %er esta4lised %rocedures.
. Go4 targets &itin 'e/ result areas are attained.
CO"!"!S
Organi?ational As
*or' alues and tical Standards
Co(%an/ %olicies on te use and (aintenance of e5ui%(ent
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
Organi?ational A
*or' +alues and etics
Co(%an/ %olicies and standards
Sa(%le >o4 targets
$earning guides
CD@s
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LO54 MAINTAIN PROFESSIONAL GRO1T7 AND DEVELOPMENT
ASSSSM"! CI!IA
1. !raining and career o%%ortunities rele+ant to te >o4 re5uire(ents areidentified and a+ailed.
2. $icenses andor certifications according to te re5uire(ents of te5ualifications are ac5uired and (aintained
3. unda(ental rigts at &or' including gender sensiti+it/ are(anifestedo4ser+ed
. !raining and career o%%ortunities 4ased on te re5uire(ents of industr/are co(%leted and u%dated.
CO"!"!S
:ualification Standards
ender and De+elo%(ent ;AD= Sensiti+it/
Professionalis( in te *or'%lace $ist of Professional $icenses
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
:ualit/ standards
AD andouts
CD@s
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BASIC COMP!"C9 PRACTICE OCCUPATIONAL 7EALT7 AND SAFETYPROCEDURES
MOD#$ !I!$ PRACTICING OCCUPATIONAL 7EALT7 AND SAFETYPROCEDURES
MOD#$ DSCIP!O !is (odule co+ers te 'no&ledge s'ills and attitudesre5uired to co(%l/ &it te regulator/ and organi?ationalre5uire(ents for occu%ational ealt and safet/ suc asidentif/ing e+aluating and (aintaining occu%ational ealtand safet/ a&areness.
"OMI"A$ D#A!IO" 10ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineestudents (ust 4e a4le to
$O1. +aluate a?ards and ris's
$O2. Control a?ards and ris's
$O3. Maintain occu%ational ealt and safet/ a&areness
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MODULES OF INSTRUCTION
COMMON COMPETENCIES
EMERGENCY MEDICAL SERVICES NC II
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#"I! O COMP!"C9 IMPLEMENT AND MONITOR INFECTION CONTROLPOLICIES AND PROCEDURES
MOD#$ !I!$ IMPLEMENTING AND MONITORING INFECTIONCONTROL POLICIES AND PROCEDURES
MOD#$ DSCIP!O !is (odule is concerned &it infection controlres%onsi4ilities of e(%lo/ees &it su%er+isor/ accounta4ilit/to i(%le(ent and (onitor infection control %olic/ and%rocedures in a s%ecific &or' unit or tea( &itin anorgani?ation. !is (odule does not a%%l/ to a role &itorgani?ation-&ide res%onsi4ilities for infection control %olic/and %rocedure de+elo%(ent i(%le(entation or (onitoring.
"OMI"A$ D#A!IO" 12 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineestudents (ust 4e a4le to
$O1. Pro+ide infor(ation to te &or' grou% a4out te organi?ation@s infection control%olicies and %rocedures
$O2. Integrate te organi?ation@s infection control %olic/ and %rocedure into &or' %ractices
$O3. Monitor infection control %erfor(ance and i(%le(ent i(%ro+e(ents in %ractices
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LO 24 INTEGRATE T7E ORGANI8ATIONS INFECTION CONTROL POLICY ANDPROCEDURE INTO 1OR PRACTICES
ASSSSM"! CI!IA
1. Infection control %olic/ and %rocedures are i(%le(ented 4/ su%er+isor and(e(4ers of te &or' grou%.
2. $iaison is (aintained &it %erson res%onsi4le for organi?ation-&ide infectioncontrol.
3. !e su%er+isor@s coacing su%%ort ensures tat indi+idualstea(s are a4le toi(%le(ent infection control %ractices.
. *or' %rocedures are ado%ted to reflect a%%ro%riate infection control %ractice.,. Issues raised troug consultation are dealt &it and resol+ed %ro(%tl/ or
referred to te a%%ro%riate %ersonnel for resolution.. *or'%lace %rocedures for dealing &it infection control ris's and a?ardous
e+ents are i(%le(ented &ene+er necessar/.7. (%lo/ees are encouraged to re%ort infection ris's and to i(%ro+e infection
control %rocedures.
CO"!"!S
Infection control %olic/ and %rocedures
Manage(ent s/ste(s and %rocedures for infection
control.
!rans(ission and control of co((unica4le diseases
is' control (easures
CO"DI!IO"S
Students trainees (ust 4e %ro+ided &it te follo&ing
*or'%lace location
!ools and e5ui%(ent a%%ro%riate to scedule
ouse'ee%ing acti+ities and to (onitor and (aintain &or'ing condition
Material rele+ant to te %ro%osed acti+it/ and tas's
M!
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LO54 MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENTIMPROVEMENTS IN PRACTICES
ASSSSM"! CI!IA
1. Infection control a?ardous e+ents are in+estigated %ro(%tl/ toidentif/ teir cause in accordance &it organi?ation %olic/ and %rocedures.
2. *or' %rocedures to control infection ris's are (onitored toensure co(%liance.
3. *or' %rocedures are regularl/ re+ie&ed and ad>usted to ensurei(%ro+e(ents in infection control %ractice.
. Su%er+isor %ro+ides feed4ac' to tea( and indi+iduals onco(%liance issues canges in &or' %rocedures and infection control outco(es.
,. !raining in &or' %rocedures is %ro+ided as re5uired to ensure(aintenance of infection control standards.
. Inade5uacies in &or' %rocedures and infection control (easuresare identified corrected or re%orted to designated %ersonnel.
7. ecords of infection control ris's and incidents are accuratel/(aintained as re5uired.8. Aggregate infection control infor(ation re%orts are used to
identif/ a?ards to (onitor an i(%ro+e ris' control (etods and to indicatetraining needs.
CO"!"!S
Organi?ational %rocedures for (onitoring and training.
Basic understanding of co((unica4le disease trans(ission.
CO"DI!IO"S
Students trainees (ust 4e %ro+ided &it te follo&ing
*or'%lace location
!ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing
acti+ities and to (onitor and (aintain &or'ing condition
Material rele+ant to te %ro%osed acti+it/ and tas's
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LO34 PLAN AND RESPOND TO EMERGENCIES
ASSSSM"! CI!IA
1. es%onses are %lanned to instances of difficult or callenging 4ea+ior to(a6i(i?e te a+aila4ilit/ of oter a%%ro%riate staff and resources.
2. S%ecific (anifestations of difficult or callenging 4ea+ior are identified andstrategies a%%ro%riate to tese 4ea+iors are %lanned as re5uired.
3. Safet/ of self and oters is gi+en %riorit/ in res%onding to difficult or callenging4ea+ior according to institutional %olicies and %rocedures.
CO"!"!S
O
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LO24 REPORT AND REVIE1 INCIDENTS
ASSSSM"! CI!IA
1. Incidents are re%orted according to institutional %olices and %rocedures.2. Incidents are re+ie&ed &it a%%ro%riate staff and suggestions a%%ro%riate to area
of res%onsi4ilit/ are (ade.3. De4riefing (ecanis(s and oter acti+ities are used and %artici%ated in.. Ad+ice and assistance is sougt fro( legiti(ate sources &en a%%ro%riate.
CO"!"!S
Instructions and guidance of ealt %rofessionals in+ol+ed &it
te care of %atient
Institutional %olices and %rocedures in re%orting and re+ie&ing
incidents
CO"DI!IO"S
Students trainees (ust 4e %ro+ided &it te follo&ing
*or'%lace location
!ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing
acti+ities and to (onitor and (aintain &or'ing condition
Material rele+ant to te %ro%osed acti+it/ and tas's
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LO34 ASSESS T7E SITUATION
ASSSSM"! CI!IA
1. P/sical a?ards to self and casualt/@s ealt and safet/ are identified.2. I((ediate ris's to self and casualt/@s occu%ational ealt and safet/
;O
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LO54 COMMUNICATE DETAILS OF T7E INCIDENT
ASSSSM"! CI!IA
1. A%%ro%riate (edical assistance is re5uested using rele+ant co((unication(edia and e5ui%(ent.
2. Details of casualt/@s condition and (anage(ent acti+ities are accuratel/con+e/ed to e(ergenc/ ser+icesrelie+ing %ersonnel.
3. e%orts to su%er+isors are %re%ared in a ti(el/ (anner %resenting all rele+antfacts according to esta4lised co(%an/ %rocedures.
CO"!"!S
O
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#"I! O COMP!"C9 MAINTAIN 7IG7 STANDARDS OF PATIENT SERVICES
MOD#$ !I!$ MAINTAINING 7IG7 STANDARDS OF PATIENTSERVICES
MOD#$ DSCIP!O !is (odule co+ers te 'no&ledge s'ills and attitudesre5uired in te (aintenance of ig standards of %atientser+ices.
"OMI"A$ D#A!IO" 10 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineestudents (ust 4e a4le to
$O1. Co((unicate a%%ro%riatel/ &it %atients
$O2. sta4lis and (aintain good inter%ersonal relationsi% &it %atients
$O3. Act in a res%ectful (anner at all ti(es
$O. +aluate o&n &or' to (aintain a ig standard of %atient ser+ice
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LO34 COMMUNICATE APPROPRIATELY 1IT7 PATIENTS
ASSSSM"! CI!IA
1. ffecti+e co((unication strategies and tecni5ues are identified and used toacie+e 4est %atient ser+ice outco(es.
2. Co(%laints are res%onded to in accordance &it organi?ational %olic/ to ensure4est ser+ice to %atients.
3. Co(%laints are dealt &it in accordance &it esta4lised %rocedures.. Inter%reter ser+ices are accessed as re5uired.,. Action is ta'en to resol+e conflicts eiter directl/ &ere a %ositi+e outco(e can
4e i((ediatel/ acie+ed or 4/ referral to te a%%ro%riate %ersonnel.. Partici%ation in &or' tea( is constructi+e and colla4orati+e and de(onstrates an
understanding of o&n role.
CO"!"!S
oles and res%onsi4ilities of self and oter &or'ers &itin teorgani?ation
Dealing &it co(%laints and conflict
CO"DI!IO"S
Students trainees (ust 4e %ro+ided &it te follo&ing
*or'%lace location
!ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing
acti+ities and to (onitor and (aintain &or'ing condition
Material rele+ant to te %ro%osed acti+it/ and tas's
M!
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LO24 ESTABLIS7 AND MAINTAIN GOOD INTERPERSONAL RELATIONS7IP 1IT7PATIENTS
ASSSSM"! CI!IA
1. a%%ort is esta4lised to ensure te ser+ice is a%%ro%riate to and in te 4estinterests of %atients.
2. ffecti+e listening s'ills are used to ensure a ig le+el of effecti+eco((unication and 5ualit/ of ser+ice.
3. Patient concerns and needs are correctl/ identified and res%onded tores%onsi4ilit/ and accordingl/ esta4lised %rocedures and guidelines.
. ffecti+eness of inter%ersonal interaction is consistentl/ (onitored and e+aluatedto ensure 4est %atient ser+ice outco(es.
CO"!"!S
$istening s'ills
Patient issues referred to a%%ro%riate ealt %rofessional
CO"DI!IO"S
Students trainees (ust 4e %ro+ided &it te follo&ing
*or'%lace location
!ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing
acti+ities and to (onitor and (aintain &or'ing condition
Material rele+ant to te %ro%osed acti+it/ and tas's
M!
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LO54 ACT IN A RESPECTFUL MANNER AT ALL TIMES
ASSSSM"! CI!IA
1. es%ect for differences is %ositi+el/ acti+el/ and consistentl/ de(onstrated in all&or'.
2. Confidentialit/ and %ri+ac/ of %atients is (aintained.3. Courtes/ is de(onstrated in all interactions &it %atients +isitors carers and
fa(il/.. Assistance &it te care of %atients &it callenging 4ea+iors is %ro+ided in
accordance &it esta4lised %rocedures.,. !ecni5ues are used to (anage and (ini(i?e aggression.
CO"!"!S
Organi?ational %olicies and %rocedures for %ri+ac/ and
confidentialit/ of infor(ation %ro+ided 4/ %atients and oters
Procedures in caring of %atients &it callenging 4ea+iors !ecni5ues in (anaging and (ini(i?ing aggression
CO"DI!IO"S
Students trainees (ust 4e %ro+ided &it te follo&ing
*or'%lace location
!ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing
acti+ities and to (onitor and (aintain &or'ing condition
Material rele+ant to te %ro%osed acti+it/ and tas's
M!
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LO.4 EVALUATE O1N 1OR TO MAINTAIN A 7IG7 STANDARD OF PATIENTSERVICE
ASSSSM"! CI!IA
1. Ad+ice and assistance is recei+ed or sougt fro( a%%ro%riate sources on o&n%erfor(ance.
2. O&n &or' is ad>usted incor%orating reco((endations tat address %erfor(anceissues to (aintain te agreed standard of %atient su%%ort.
CO"!"!S
Cultures rele+ant to te %articular ser+ice
Institutional %olic/ on %atient rigts and res%onsi4ilities
CO"DI!IO"S
Students trainees (ust 4e %ro+ided &it te follo&ing
*or'%lace location
!ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing
acti+ities and to (onitor and (aintain &or'ing condition
Material rele+ant to te %ro%osed acti+it/ and tas's
M!
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MODULES OF INSTRUCTION
CORE COMPETENCIES
EMERGENCY MEDICAL SERVICES NC II
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#"I! O COMP!"C9 PERFORM BASIC LIFE SUPPORT
MOD#$ !I!$ PERFORMING BASIC LIFE SUPPORT
MOD#$ DSCIP!O !is (odule deals &it te %ro+ision of ad+anced first aidres%onse life su%%ort (anage(ent of casualt/casualtieste incident and oter first aiders until te arri+al of (edicalor oter assistance and %ro+ision of su%%ort to oter%ro+iders. ;!raining %ac'age users sould ensurei(%le(entation is consistent &it rele+ant legislati+ere5uire(ents in relation to irst Aid. *en co-assessed &it
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LO24 MANAGE T7E CASUALTYTIES
ASSSSM"! CI!IA1. Agree(ent for (anage(ent of te casualt/@s in>ur/ illness is sougt fro(
%erson;s= &ere rele+ant.2. *elfare %rocedure is deter(ined and i(%le(ented according to casualt/ needs.3. ffects of in>ur/ are controlled and a%%ro%riate irst Aid Manage(ent is
deter(ined and a%%lied to (eet te needs of casualt/ and situation.. Medication is ad(inistered according to rele+ant legislation and (anufacturer@s
instructions and su4>ect to casualt/@s regi(e.,. Casualt/ties condition is (onitored and res%onded to in a ti(el/ (anner in
accordance &it effecti+e irst Aid %rinci%les.. $ife su%%ort e5ui%(ent is correctl/ o%erated &ere a%%ro%riate according to
rele+ant legislation and (anufacturer@ssu%%lier@s instructions.7. Manage(ent is finali?ed according to casualt/ies needs and irst Aid %rinci%les.
CO"!"!S
ector
Blac' &ite
4oard
*riting
(aterials %en %encil
%a%er $CD
Micro%one
M!o4 %ractice
ASSSSM"! M!
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De(onstration
!ird %art/ re%ort
CBC (ergenc/ Medical Ser+ices "C II - , -
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LO54 COORDINATE FIRST AID ACTIVITIES UNTIL ARRIVAL OF MEDICALASSISTANCE
ASSSSM"! CI!IA
1. A+aila4le resources re5uired are identified and co((unication lin's &ita%%ro%riate %ersonnel
2. (ergenc/ (anage(ent ser+ice and (edical assistance are esta4lised asa%%ro%riate.
3. Correct a(ount of resources are de%lo/ed to a%%ro%riate locations in aneffecti+e (anner to ensure ti(el/ arri+al of re5uired resources.
. !e %ro+ision of resources is docu(ented and (odifications reco((ended.,. !e (anage(ent of casualties is (onitored in accordance &it irst Aid
%rinci%les and &or'%lace %rocedures. +acuation of casualties is coordinated according to &or'site e+acuation
%rocedures.7. Su%%ort ser+ices are arranged for %ersonnel in+ol+ed in te incident in
accordance &it &or'%lace %rinci%les and %rocedures.
CO"!"!S
!/%es of co((unication gadgets
Co((unication s'ills
Casualt/ (anage(ent
irst aid %rinci%les
*or'%lace %rinci%les and %rocedures
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing5ui%(ent
Blood %ressure
cuff
O6/gen
resuscitationc/linders
Defi4rillation
units
Stretcers
Soft 4agresuscitator
Su%%lies
Pressure
4andages
!er(o(eter
In>ections
/e&as
!er(al
4lan'ets
$earning (aterials
O+eread
%ro>ector
Blac' &ite
4oard
*riting
(aterials %en %encil%a%er
$CD
Micro%one
M!o4 %ractice
ASSSSM"! M!
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!ird %art/ re%ort
CBC (ergenc/ Medical Ser+ices "C II - 7 -
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LO;4 MANAGE CASUALTY IN A REMOTE ANDOR ISOLATED AREA
ASSSSM"! CI!IA
1. Pre%aration for isolated tra+el or &or' is underta'en accounting fore6%ected contingencies
2. Casualt/@s condition is assessed and a%%ro%riate res%onse is deter(ined inorder to (ini(i?e a?ards and deter(ine need for (edical assistance
3. Casualt/@s condition is (onitored and res%onded in accordance &it effecti+eirst Aid %rinci%les
. eassurance and su%%ort is %ro+ided to casualt/ during te &ait for (edicalassistance.
,. Casualt/@s co(fort is ensured and deter(ined 4/ esta4lising and e6%lainingte nature of te illness in>ur/ and te (anage(ent %rocedures.
. Selter fro( ele(ents is underta'en in accordance &it en+iron(entalconditions
7. Condition of casualt/ is docu(ented o+er ti(e to assist in on-going
(anage(ent8. Co((unication lin's to (edical ser+ices are esta4lised to ensure %ro(%tcontrol action is underta'en
). Ad(inistration of (edication is underta'en under (edical instruction usingrele+ant co((unication e5ui%(ent
10. Decision &eter to trans%ort casualt/ to (edical assistance or &ait is (ade4/ e+aluating en+iron(ental and casualt/@s condition
11. Assistance in te e+acuation of te casualt/ 4/ e(ergenc/ ser+ices is%ro+ided as re5uired
CO"!"!S
Co((unication s'ills
!/%es of co((unication gadgets
*or'%lace %rocedures
Casualt/ assess(ent
+acuation %rocedure
Ad(inistering (edication
Basic anato(/ s'eleton (uscles >oints 4ones
Basic %/siolog/
Basic to6icolog/
CO"DI!IO"
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
Blood %ressure
cuff
O6/gen
resuscitation
c/linders Defi4rillation
units
Su%%lies
Pressure
4andages
!er(o(eter
In>ections
/e&as !er(al
4lan'ets
$earning (aterials
O+eread
%ro>ector
Blac' &ite
4oard
*riting(aterials %en %encil%a%er
CBC (ergenc/ Medical Ser+ices "C II - ) -
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Stretcers
Soft 4ag
resuscitator
$CD
Micro%one
- ,0 - CBC (ergenc/ Medical Ser+ices "C II
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M!o4 %ractice
ASSSSM"! M!
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LO64 EVALUATE T7E INCIDENT
ASSSSM"! CI!IA
1. Manage(ent of te incident is e+aluated &ere re5uired and &ere re5uiredaction %lan is de+elo%ed in consultation &it rele+ant %arties
2. Partici%ation in de4riefing e+aluation occurs eiter 4/ self or oters or 4ot in
order to i(%ro+e future o%erations and address indi+idual@s needs3. Access is %ro+ided to 4ona fide critical stress facilitators &ere re5uired
re5uested.. Site (anage(ent %rocedures are i(%le(ented and e+aluated in accordance
&it ris' (anage(ent.,. Contingenc/ %lanning is for(ulated and re+ie&ed to identif/ and select
alternati+e (anage(ent %rinci%les and %rocedures
CO"!"!S
Co((unication s'ills
Casualt/ assess(ent and e+aluation Site (anage(ent %rocedures
Incident (anage(ent
Contingenc/ %lanning
Alternati+e (anage(ent %rinci%les and %rocedures
Basic anato(/ s'eleton (uscles >oints 4ones
Basic %/siolog/
Basic to6icolog/
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
Blood %ressure
cuff
O6/gen
resuscitationc/linders
Defi4rillation
units
Stretcers Soft 4ag
resuscitator
Su%%lies
Pressure
4andages
!er(o(eter
In>ections
/e&as
!er(al
4lan'ets
$earning (aterials
O+eread
%ro>ector
Blac' &ite
4oard
*riting
(aterials %en %encil%a%er
$CD Micro%one
M!o4 %ractice
ASSSSM"! M!
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!ird %art/ re%ort
CBC (ergenc/ Medical Ser+ices "C II - ,3 -
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#"I! O COMP!"C9 MAINTAIN LIFE SUPPORT EUIPMENT ANDRESOURCES
MOD#$ !I!$ MAINTAINING LIFE SUPPORT EUIPMENT ANDRESOURCES
MOD#$ DSCIP!O !is (odule deals &it te irst Aider@s res%onsi4ilities inensuring tat ade5uate su%%lies of irst Aid e5ui%(entresources and records are (aintained. !e irst Aider (a/or (a/ not necessaril/ 4e res%onsi4le for te ordering and%urcasing of e5ui%(ent and resources de%ending on te&or'%lace organi?ational structure.
"OMI"A$ D#A!IO" 0 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineestudents (ust 4e a4le to
$O1. Maintain resources
$O2. ecord and (anage resources
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LO34 MAINTAIN RESOURCES
ASSSSM"! CI!IA1. A+aila4ilit/ of ade5uate and rele+ant resources is ensured and secured in
accordance &it &or'%lace %rocedures.2. "on-consu(a4les re5uired 4/ &or'%lace are identified and o4tained to
(aintain ade5uate readiness of su%%lies.3. Consu(a4les re5uired 4/ &or'%lace are identified and o4tained to (aintain
ade5uate readiness of su%%lies.. Stoc' is cec'ed and regular ins%ection of e5ui%(ent is carried out for te
condition and currenc/,. 5ui%(ent is reco+ered cleaned and &aste is dis%osed of safel/ according
to legislati+e and site %rocedures. esources are (aintained in o%erational readiness in accordance &it
&or'%lace %rocedures7. esources are stored in te correct (anner to ensure teir future o%eration
and ser+icea4ilit/
CO"!"!S
Co(%uter literac/
!ecnical &riting
MSDSs
5ui%(ent ins%ection
*aste dis%osal
Stoc' control
*or'%lace %rocedures
Cleaning agents
O
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De(onstration
!ird %art/ re%ort
CBC (ergenc/ Medical Ser+ices "C II - ,7 -
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#"I! O COMP!"C9 IMPLEMENT SAFE ACCESS AND E
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O4ser+ation
De(onstration
!ird %art/ re%ort
- 0 - CBC (ergenc/ Medical Ser+ices "C II
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LO54 MONITOR ACCESS AND Eector
Materials *ite 4lac'
4oard
Carr/ seet
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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#"I! O COMP!"C9 MANAGE REUEST FOR AMBULANCE SERVICE
MOD#$ !I!$ MANAGING REUEST FOR AMBULANCE SERVICE
MOD#$ DSCIP!O !is (odule co+ers recei+ing re5uests for a(4ulanceser+ices and transferring te call for action.
"OMI"A$ D#A!IO" 30 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to
$O1. ecei+e re5uest for ser+ice
$O2. es%ond to re5uest for ser+ice
$O3. efer re5uest
$O. inali?e re5uest
CBC (ergenc/ Medical Ser+ices "C II - , -
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LO34 RECEIVE REUEST FOR SERVICE
ASSSSM"! CI!IA
1. Inco(ing re5uests for ser+ice are ans&ered %ro(%tl/ inaccordance &it local a(4ulance standard o%erating %rocedures.
2. Details of te situation are esta4lised using effecti+eco((unication s'ills tecni5ues and resources in accordance &it locala(4ulance standard o%eration %rocedures.
3. Co(%lete details of te re5uest are accuratel/ recordedin a ti(el/ and efficient (anner and in accordance &it local a(4ulance standardo%erating %rocedure.
. !e re5uest is dealt &it in a %rofessional (anner at allti(es.
CO"!"!S
$ocal a(4ulance standard o%erating %rocedures Co((unication s'ills
eogra%ical area
Co(%uter literac/
Assess(ent and anal/sis of %atient istor/
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent O+eread
%ro>ector
Materials *ite 4lac'
4oard
Carr/ seet
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO.4 FINALI8E REUEST
ASSSSM"! CI!IA
1. Call is ter(inated in accordance &it local a(4ulancestandard o%erating %rocedure.
2. ollo&-u% action is ta'en as necessar/ and inaccordance &it te needs of te situation and local a(4ulance standardo%erating %rocedure.
CO"!"!S
$ocal a(4ulance standard o%erating %rocedures
(ergenc/ and non-e(ergenc/ ser+ices
Co((unication s'ills
Inter%ersonal s'ills
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Carr/ seet
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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#"I! O COMP!"C9 ALLOCATE AMBULANCE SERVICE RESOURCES
MOD#$ !I!$ ALLOCATING AMBULANCE SERVICE RESOURCES
MOD#$ DSCIP!O !is (odule co+ers allocating resources to ensure effecti+ea(4ulance ser+ice.
"OMI"A$ D#A!IO" 30 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to
$O1. Allocate a(4ulance ser+ice resources
$O2. Dis%atc a(4ulance ser+ice resources
$O3. Monitor %rogress of assigned %ersonnel
$O. Maintain records of a(4ulance ser+ice co-ordination acti+it/
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LO24 DISPATC7 AMBULANCE SERVICE RESOURCES
ASSSSM"! CI!IA
1. Situation 4riefing to assigned %ersonnel is ade5uateclear ti(el/ and accurate.
2. Co((unication is recorded according to local a(4ulancestandard o%eration %rocedure.
3. A(4ulance resources are dis%atced &itin ti(e fra(esset 4/ te A(4ulance Ser+ice and in accordance &it local a(4ulance standardo%eration %rocedure.
CO"!"!S
$ocal a(4ulance standard o%erating %rocedures
Co((unication s'ills
no&ledge of e(ergenc/ a(4ulance ser+ices
Pro4le( sol+ing s'ills
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er raser
M!o4 %ractice
ASSSSM"! M!
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LO.4 MAINTAIN RECORDS OF AMBULANCE SERVICE COORDINATION ACTIVITY
ASSSSM"! CI!IA
1. ecords of a(4ulance +eicle and %ersonnel are(aintained according to local a(4ulance standard o%eration %rocedure.
2. ecords of su%%le(entar/ resources are su((oned and(aintained according to local a(4ulance standard o%eration %rocedure.
CO"!"!S
Co((uter literac/
Co((unication s'ills
$ocal a(4ulance standard
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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#"I! O COMP!"C9 COORDINATE EMERGENCY RESOURCES
MOD#$ !I!$ COORDINATING EMERGENCY RESOURCES
MOD#$ DSCIP!O !is (odule co+ers coordinating ser+ice resources to ensurea+aila4ilit/ of +eicles (aterials e5ui%(ent and %ersonnel.
"OMI"A$ D#A!IO" 20 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to
$O1. Co-ordinate +eicle and %ersonnel resources
$O2. $iaise &it a(4ulance co((unications %ersonnel
$O3. $iaise &it oter related organi?ations and e(ergenc/ ser+ices
CBC (ergenc/ Medical Ser+ices "C II - 7, -
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LO34 COORDINATE VE7ICLE AND PERSONNEL SERVICES
ASSSSM"! CI!IA
1. esource allocation is underta'en in accordance &itlocal a(4ulance standard o%erating %rocedure.
2. no&n factors tat (a/ i(%act on ser+ice de(and are(onitored at all ti(es.
3. A(4ulance ser+ice resources locations and co((it(entsare 'no&n at all ti(es.
CO"!"!S
$ocal a(4ulance standard o%erating %rocedure
A(4ulance ser+ice resources locations
eogra%ical areas
Co((unication s'ills
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO54 LIAISE 1IT7 OT7ER RELATED ORGANI8ATIONS AND EMERGENCYSERVICES
ASSSSM"! CI!IA
1. !e need for in+ol+e(ent of oter ser+ice is identified in ati(el/ (anner.
2. Oter ser+ice in+ol+e(ent is deter(ined in line &it tecase need.
3. Oter ser+ice is contacted ade5uatel/ 4riefed anda%%ro%riate assistance re5uested.
CO"!"!S
$ocal a(4ulance standard o%erating %rocedure
A(4ulance ser+ice resources locations
eogra%ical areas
Co((unication s'ills
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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#"I! O COMP!"C9 DELIVER BASIC AMBULANCE COMMUNICATIONSILLS
MOD#$ !I!$ DELIVERING BASIC AMBULANCE COMMUNICATIONSILLS
MOD#$ DSCIP!O !is (odule co+ers te s'ills re5uired to e6ercise effecti+eco((unication s'ills &itin te field of a(4ulance ser+ices.
"OMI"A$ D#A!IO" 0 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to
$O1. 6ercise effecti+e co((unication tecni5ues
$O2. Con+e/ and recei+e infor(ation using a+aila4le (odes of co((unication
$O3. ollo& routine instructions
$O. Co((unicate &it %atients
$O,. Co(%lete re%orts as re5uired
$O. Present a %ositi+e i(age of te ser+ice to te %u4lic
CBC (ergenc/ Medical Ser+ices "C II - 7) -
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!ird %art/ re%ort
CBC (ergenc/ Medical Ser+ices "C II - 81 -
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LO24 CONVEY AND RECEIVE INFORMATION USING AVAILABLE MODES OFCOMMUNICATION
ASSSSM"! CI!IA
1. Co((unication codes and e5ui%(ent are used correctl/.2. Infor(ation recei+ed is ac'no&ledged andor clarified
using acti+e listening.
CO"!"!S
Co((unication s'ills
no&ledge in use of co((unication e5ui%(ent
ele+ant guidelines and %rocedures
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
adio
!ele%one
Co(%uter
a6
Mo4ile %one
Mo4ile data
ter(inal
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO54 FOLLO1 ROUTINE INSTRUCTIONS
ASSSSM"! CI!IA
1. *or'%lace instructions are inter%reted correctl/ and carried out &itinagreed ti(e fra(es.
2. Clarification of &or' instructions is sougt &en re5uired to ensureunderstanding.
3. Difficulties in carr/ing out instructions are referred to su%er+isor ora%%ro%riate %erson to ensure re5uired &or' outco(es.
CO"!"!S
Co((unication s'ills
no&ledge of co((unication e5ui%(ent and function.
eferral %rocess of organi?ation
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
adio
!ele%one
Co(%uter
a6
Mo4ile %one
Mo4ile data
ter(inal
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO.4 COMMUNICATE 1IT7 PATIENTS
ASSSSM"! CI!IA
1. a%%ort is esta4lised troug o%en sensiti+e and confident (anner.2. Patient ;or agent of %atient= is infor(ed a4out %atient care %rocedures in a
(anner and at a ti(e consistent &it te o+erall needs of te %atient andsituation as a &ole.
3. Infor(ation is o4tained fro( %atient or oter so&ing te fir(nesssensiti+it/ and res%ect for confidentialit/ de(anded 4/ te situation.
. Interactions is recogni?ed and res%ected in religious social and culturaldifferences 4et&een indi+iduals tat (a/ re5uire s%ecial co((unication s'ills or%atient care %rocedures.
CO"!"!S
Co((unication s'ills
Inter%ersonal s'ills ele+ant guidelines and %rocedures
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
adio
!ele%one
Co(%uter a6
Mo4ile %one
Mo4ile data
ter(inal O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO;4 COMPLETE REPORTS AS REUIRED
ASSSSM"! CI!IA
1. e%orts are co(%leted as re5uired to te standard e6%ected in te &or'%lace.2. e%orts are co(%leted correctl/ &itin identified ti(e fra(es.3. Clear and accurate re%orts are %re%ared on ti(e as re5uired.
CO"!"!S
Organi?ation re%orting SOP
Organi?ation ierarc/
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent adio
!ele%one
Co(%uter
a6
Mo4ile %one
Mo4ile data
ter(inal
O+eread
%ro>ector
Materials *ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO64 PRESENT A POSITIVE IMAGE OF T7E SERVICE TO T7E PUBLIC
ASSSSM"! CI!IA
1. Co((unication &it te %u4lic is conducted in a courteous (anner andres%ecting %ri+ac/.
2. Standards of %ersonal %resentation are a%%ro%riate to te organi?ation.
CO"!"!S
Co((unication s'ills
Inter%ersonal s'ills
CO"DI!IO"S
!e students trainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent adio
!ele%one
Co(%uter
a6
Mo4ile %one
Mo4ile data
ter(inal
O+eread
%ro>ector
Materials *ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO34 OVERSEE COMMUNICATION
ASSSSM"! CI!IA
1. Co((unication tecni5ues and %rocedures are su%er+ised to ensure te/ areconsistent &it i(%le(enting rules and regulations la&s ordinances ser+ice%olicies and %rocedures.
2. Co((unication &it control center is su%er+ised to ensure tat it is esta4lisedand (aintained.
3. "otification of recei+ing facilit/ is su%er+ised to ensure tat local %olicies and%rocedures are adered to.
CO"!"!S
$a&s and ser+ice %olicies and %rocedures on ser+icea4ilit/ of +eicles
oad rules and la&s a%%l/ing to e(ergenc/ +eicles
Patient care and restraint during trans%ortation
Metods of loading and unloading %atients in life-treatening conditions e(o+al of %atients fro( te scene of te incident
#se of co((unications e5ui%(ent and s/ste(s
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site O+eread
%ro>ector
Materials
*ite 4lac'
4oard Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO24 OVERSEE VE7ICLE AND EUIPMENT PREPARATION INCLUDING CLEANING>AND C7ECING
ASSSSM"! CI!IA
1. eicle and e5ui%(ent is (aintained in a clean and ser+icea4lecondition according to legal industrial re5uire(ents and ser+ice %olic/ and%rocedures.
2. eicle o%erating stoc' is (aintained to acce%ta4le (ini(u( and(a6i(u( le+els.
CO"!"!S
$a&s and ser+ice %olicies and %rocedures on ser+icea4ilit/ of +eicles
oad rules and la&s a%%l/ing to e(ergenc/ +eicles
Patient care and restraint during trans%ortation
Metods of loading and unloading %atients in life-treatening conditions
e(o+al of %atients fro( te scene of te incident
#se of co((unications e5ui%(ent and s/ste(s
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO.4 OVERSEE SCENE MANAGEMENT
ASSSSM"! CI!IA
1. Safet/ of scene is ensured in accordance &it legal industrial and ser+iceguidelines.
2. Control of a?ards is ensured in accordance &it re5uire(ents to %rotect&elfare of %atients and %ersonnel.
3. A%%lication of resources is in accordance &it re5uire(ents of te sceneser+ice %olicies and %rocedures and rele+ant legal and industrial re5uire(ents.
. nsure co((unication &it allied ser+ices contri4utes to safet/ and &ell4eing of %atients and a(4ulance %ersonnel.
CO"!"!S
$a&s and ser+ice %olicies and %rocedures on ser+icea4ilit/ of +eicles
oad rules and la&s a%%l/ing to e(ergenc/ +eicles
Patient care and restraint during trans%ortation Metods of loading and unloading %atients in life-treatening conditions
e(o+al of %atients fro( te scene of te incident
#se of co((unications e5ui%(ent and s/ste(s
CO"DI!IO"
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO34 ASSESS T7E ENVIRONMENT TO IDENTIFY REAL AND POTENTIAL 7A8ARDS
ASSSSM"! CI!IA
1. Infor(ation is gatered to allo& accurate assess(ent of situation orincident.
2.
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LO54 CONTROL 7A8ARDS
ASSSSM"! CI!IA
1. 6isting and %otential a?ards to te safet/ and &elfare of %atients andoters are negated.
2. Personal %rotecti+e cloting and e5ui%(ent is &orn used as necessar/.3. Infection control %rocedures are i(%le(ented &en necessar/.. esisti+e andor co(4ati+e %atients are (anaged a%%ro%riatel/.,. Securit/ of te scene for a(4ulance %ersonnel is ensured 4/ te A(4ulance
Co((and in consultation &it Incident Control.. esources are utili?ed a%%ro%riatel/ and as needed.
CO"!"!S
Infection control %rocedure uni+ersal %recautions
MS standard o%erating %rocedure
no&ledge of a?ards %otential a?ards and effect no&ledge of co((and control and coordination res%onsi4ilities.
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO.4 COMMUNICATE 1IT7 MEDICAL AND OT7ER EMERGENCY AND ALLIEDSERVICES TO ENSURE SAFETY AT SCENE
ASSSSM"! CI!IA
1. !e need for liaison &it (edical and oter e(ergenc/ and allied ser+ices isidentified according to situation and local a(4ulance standard o%erating%rocedure.
2. $iaison &it (edical and oter e(ergenc/ and allied ser+ices is carried outin accordance &it local a(4ulance standard o%erating %rocedure.
CO"!"!S
$ocal a(4ulance SOP
Allied ser+ices %rocedure
"ational %olicies and %rocedures
Co((unication s'ills
Inter%ersonal s'ills
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er raser
M!o4 %ractice
ASSSSM"! M!
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LO;4 MONITOR T7E ENVIRONMENT
ASSSSM"! CI!IA
1. !e en+iron(ent is (onitored to identif/ canges tat (a/ co(%ro(isesafet/ or +icti( %atient care.
2. n+iron(ental canges re5uiring furter control are 5uic'l/ recogni?ed andco((unicated to a%%ro%riate agencies.
CO"!"!S
Infection control
MS standard o%erating %rocedure
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LO24 ENSURE SAFETY AT T7E SCENE
ASSSSM"! CI!IA
1. A(4ulance +eicle is %ositioned to %rotect self %artner and %atient;s=.2. Personal %rotecti+e cloting and e5ui%(ent is &orn as re5uired.3. Securit/ of te scene for a(4ulance %ersonnel is ensured 4/ A(4ulance
Co((and in consultation &it te e+ent (anage(ent securit/ %ro+ider..
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LO34 ATTEND NON=EMERGENCY SCENE
ASSSSM"! CI!IA
1. A(4ulance +eicle is %ositioned to facilitate access and de%arture &ile'ee%ing safe all %ersonnel and te +eicle.
2.
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CBC (ergenc/ Medical Ser+ices "C II - 107 -
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LO24 TAE APPROPRIATE MEASURES TO ENSURE SAFETY AT T7E SCENE
ASSSSM"! CI!IA
1. A(4ulance +eicle is %ositioned to %rotect self %artner and %atient;s=.2. Personal %rotecti+e cloting is &orn in accordance &it o%erating
%rocedures.3. A(4ulance resources are utili?ed and i(%ro+ised to secure te scene.. A%%ro%riate roles are underta'en as %rescri4ed 4/ Acts regulations ser+ice
%olic/ and %rocedure.,. is' is (ini(i?ed 4/ enlisting a?ard reduction agents to ena4le %ro+ision of
treat(ent in a?ard-free ;or a?ard-reduced= en+iron(ent.. Action is in accordance &it standard local a(4ulance o%eration %rocedure.
CO"!"!S
Allied ser+ice %rocedures
#se of co((unications e5ui%(ent and s/ste(s
ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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#"I! O COMP!"C9 DELIVER PRE=7OSPTIAL PATIENT CARE
MOD#$ !I!$ DELIVERING PRE=7OSPITAL PATIENT CARE
MOD#$ DSCIP!O !is (odule co+ers assessing 4asic %atient needs %lanningte %rocedures to 4e i(%le(ented i(%le(enting%rocedures and (onitoring te state of te %atient at tele+el of 4asic care.
"OMI"A$ D#A!IO" 100 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to
$O1. Ma'e initial %atient assess(ent
$O2. Plan %atient care
$O3. I(%le(ent %atient care %rocedures
$O. Monitor 4asic %atient care and (odif/ as re5uired
$O,. Ma'e %ro%er endorse(ent of %atient re5uiring 4asic care
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LO34 MAE INITIAL PATIENT ASSESSMENT
ASSSSM"! CI!IA1. Pre-%lanning is conducted 4efore arri+al at scene 4ased on infor(ation
co((unicated in re5uest for ser+ice.2. Scene sur+e/ is conducted according to local a(4ulance standard o%erating
%rocedure.3. Pri(ar/ sur+e/ is conducted according to local a(4ulance standard
o%erating %rocedure.. ital signs are cec'ed and (onitored in accordance &it local a(4ulance
standard o%erating %rocedure.,. ur/ are
identified as a 4asis for %rioriti?ing treat(ent.8. Patient@s (edical istor/ is o4tained to ensure a%%ro%riate treat(ent is
selected.). Deter(ine %atient@s %otential or actual ti(e criticalit/ +ersus trans%ortcriticalit/.
10. !rans%ort re5uire(ents and a%%ro%riate destination are assessedconsidering %atient@s condition and te t/%e of resources needed to ensure tatre5uire(ents of urgenc/ and %atient care are (et.
CO"!"!S
Basic %/siolog/ and anato(/
Procedures and e5ui%(ent used for Basic $ife Su%%ort.
ecei+ing facilit/ re5uire(ents
Oral co((unication s'ills
*ritten co((unication s'ills
Inter%ersonal s'ills
Clinical %ro4le( sol+ing %rocess on 4asic %atient care
Collection and docu(entation of rele+ant infor(ation
CO"DI!IO"S!e studentstrainees (ust 4e %ro+ided &it te follo&ing5ui%(ent
A(4ulance on
site
!
$CD
O+eread
%ro>ector
Materials
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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O4ser+ation
De(onstration
!ird %art/ re%ort
CBC (ergenc/ Medical Ser+ices "C II - 111 -
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LO54 IMPLEMENT PATIENT CARE PROCEDURES
ASSSSM"! CI!IA
1. All %atient care %rocedures and drug tera%ies are co((enced as %atient@s%resent condition deter(ines &it reference to local clinical guidelines and%ar(acological re5uire(ents.
2. *ere te situation or %atient@s condition re5uires treat(ent tat is outsidete sco%e or autorit/ to %ractice of te attending officer te need for assistanceis recogni?ed and sougt i((ediatel/.
3. A(4ulance e5ui%(ent utili?ed in %atient (anage(ent is correctl/ o%eratedaccording to (anufacturer su%%lier@s instructions and local clinical guidelines.
. Patient care tecni5ues are i(%le(ented in accordance &it infectioncontrol %rocedures and tecni5ues.
,. Safe lifting and %atient andling tecni5ues are used in accordance &itO
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LO.4 MONITOR BASIC PATIENT CARE AND MODIFY AS REUIRED
ASSSSM"! CI!IA
1. Patient and iser %resent conditions are re-assessed at a%%ro%riateinter+als and treat(ent (odified as re5uired according to local a(4ulancestandard o%erating %rocedure.
2. Drug tera%/ is (onitored noting effecti+eness of treat(ent regi(eaccording to %atient@s condition.
3. "eed for ad+anced le+el of inter+ention and action is identified and initiated.
CO"!"!S
Basic %/siolog/ and anato(/
Procedures and e5ui%(ent used for Basic $ife Su%%ort.
ecei+ing facilit/ re5uire(ents
Oral co((unication s'ills
*ritten co((unication s'ills
Inter%ersonal s'ills
Clinical %ro4le( sol+ing %rocess on 4asic %atient care
Collection and docu(entation of rele+ant infor(ation
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance onsite
!
$CD
O+eread
%ro>ector
Materials
*ite 4lac'4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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#"I! O COMP!"C9 DELIVER INTENSIVE PRE=7OSPITAL PATIENT CARE
MOD#$ !I!$ DELIVERING INTENSIVE PRE=7OSPITAL PATIENT CARE
MOD#$ DSCIP!O !is (odule co+ers deli+ering intensi+e %re-os%ital %atientcare at a s%eciali?ed le+el 4/ assessing s%ecial needs of a%atient %lanning and ad(inistering %rocedures and(onitoring te state of te %atient.
"OMI"A$ D#A!IO" 100 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to
$O1. Assess need for s%eciali?ed inter+ention
$O2. Anal/?e infor(ation fro( clinical assess(ent to (a'e a >udg(ent a4out s%eciali?ed%re-os%ital %atient care
$O3. Plan s%eciali?ed %re-os%ital %atient care
$O. I(%le(ent %rocedures for s%eciali?ed %re-os%ital %atient care
$O,. Monitor s%eciali?ed %re-os%ital %atient care and (odif/ as re5uired
$O. ndorse %atient re5uiring s%eciali?ed care
CBC (ergenc/ Medical Ser+ices "C II - 117 -
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LO34 ASSESS NEED FOR SPECIALI8ED INTERVENTION
ASSSSM"! CI!IA
1. Patient is assessed on te 4asis of a ig le+el of clinical 'no&ledge and aig le+el of conte(%orar/ clinical e+idence 4ased %ractice.
2. Patient need for s%eciali?ed inter+ention is assessed 4ased on ade(onstra4le and clearl/ tougt out series of %ro4le( sol+ing ste%s or lin'ages.
3. Patient assess(ent %rocess is anal/?ed and e6%lained &en su4>ect toclinical audit.
CO"!"!S
Pri(ar/ +ital signs and secondar/ sur+e/
S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care
Standard %atient care
Pato%/siolog/ of disease %rocesses
Procedures and e5ui%(ent s%eciali?ed %atient care
Anato(/ and %/siolog/ including ad+anced electro-%/siolog/
Par(acolog/ to su%%ort a%%ro+ed %rotocols
P/siolog/ to su%%ort a%%ro+ed %rotocols
Patient %s/colog/ related to trau(a
Oral co((unication s'ills
*ritten co((unication s'ills
Inter%ersonal s'ills re5uired include &or'ing
Clinical %ro4le( sol+ing %rocess
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
S%inal
i((o4ili?ationde+ice
$ifting
e5ui%(ent *eelcair
Porta4le
suction (acine
"e4uli?er
esusci-Ann
Defi4rillation
unit
esuscitator
Mo4ile %one
!&o &a/ radio
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%ro>ector Pa%er and %en
Mar'er
raser
Air&a/
CBC (ergenc/ Medical Ser+ices "C II - 11) -
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M!o4 %ractice
ASSSSM"! M!
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LO24 ANALY8E INFORMATION FROM CLINICAL ASSESSMENT TO MAE AUDGMENT ABOUT SPECIALI8ED PRE 7OSPITAL PATIENT CARE
ASSSSM"! CI!IA
1. S/ste(atic e+aluation of %atient assess(ent is used to inter%ret and (a'e>udg(ents regarding s%eciali?ed %atient care re5uire(ents.
2. udged in line &it e+idence-4ased%ractice and local clinical %ractice guidelines.
3. !e >udg(ent &ic for(s te 4asis on &ic s%eciali?ed treat(ent is%lanned can 4e reasona4l/ >ustified in ter(s of infor(ation a+aila4le at te ti(e.
CO"!"!S
Pri(ar/ +ital signs and secondar/ sur+e/
S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care
Standard %atient care
Pato%/siolog/ of disease %rocesses Procedures and e5ui%(ent s%eciali?ed %atient care
Anato(/ and %/siolog/ including ad+anced electro-%/siolog/
Par(acolog/ to su%%ort a%%ro+ed %rotocols
P/siolog/ to su%%ort a%%ro+ed %rotocols
Patient %s/colog/ related to trau(a
Oral co((unication s'ills
*ritten co((unication s'ills
Inter%ersonal s'ills re5uired include &or'ing
Clinical %ro4le( sol+ing %rocess
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent
A(4ulance on
site
S%inal
i((o4ili?ationde+ice
$iftinge5ui%(ent
*eelcair
Porta4le
suction (acine
"e4uli?er
esusci-Ann
Defi4rillation
unit
esuscitator
Mo4ile Pone
!&o &a/ radio
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LO54 PLAN SPECIALI8ED PRE 7OSPITAL PATIENT CARE
ASSSSM"! CI!IA
1. Priorities of care are esta4lised 4ased on assess(ent of te total sceneand dra&ing on s%eciali?ed 'no&ledge and e6%erience.
2. Mecanis(s of in>ur/ and %otential for %atient deterioration are recogni?edand inter%reted in con>unction &it a 4road range of factors inerent in %atient@scondition en+iron(ent and %otential i(%act of %rocedures or (o+e(ent.
3. Contingenc/ %lans are de+elo%ed 4ased on (ecanis(s of in>ur/ and%otential for %atient deterioration.
. Patient (anage(ent %lan is esta4lised 4ased on anal/sis of te sceneand te %atient and dra&ing on ig le+el clinical 'no&ledge.
,. Patient@s %otential or actual ti(e criticalit/ +ersus trans%ort criticalit/ isdeter(ined.
CO"!"!S
Pri(ar/ +ital signs and secondar/ sur+e/
S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care
Standard %atient care
Pato%/siolog/ of disease %rocesses
Procedures and e5ui%(ent s%eciali?ed %atient care
Anato(/ and %/siolog/ including ad+anced electro-%/siolog/
Par(acolog/ to su%%ort a%%ro+ed %rotocols
P/siolog/ to su%%ort a%%ro+ed %rotocols
Patient %s/colog/ related to trau(a
Oral co((unication s'ills *ritten co((unication s'ills
Inter%ersonal s'ills re5uired include &or'ing
Clinical %ro4le( sol+ing %rocess
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent !ools Materials
A(4ulance onsite
S%inal
i((o4ili?ationde+ice
$ifting
e5ui%(ent
*eelcair
Porta4le
suction (acine
"e4uli?er
esusci-Ann
Defi4rillation
Blood %ressurea%%aratus
Stetosco%e
O6/gen
c/linder and gauge
O6/gen (as's
Stra% slings
and s%lints
Crutces
&al'er
Pressure4andage
!er(o(eter
irst aid 'it Soft 4ag
/e &as
!er(al
4lan'et
ace (as's
u44er glo+es
Bandages
Dressing set
Cer+ical collar
Sar%s
dis%osa4le
$og4oo'
- 12 - CBC (ergenc/ Medical Ser+ices "C II
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LO.4 IMPLEMENT PROCEDURES FOR SPECIALI8ED PRE 7OSPITAL PATIENTCARE
ASSSSM"! CI!IA
1. All %atient care %rocedures and drug tera%ies are co((enced as%atient@s %resent condition deter(ines &it reference to local clinical guidelinesand %ar(acological re5uire(ents.
2. All actions are in accordance &it local a(4ulance standard o%erating%rocedure and clinical guidelines.
3. Designated (edical autorities are consulted and colla4orated asre5uired.
CO"!"!S
Pri(ar/ +ital signs and secondar/ sur+e/
S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care
Standard %atient care Pato%/siolog/ of disease %rocesses
Procedures and e5ui%(ent s%eciali?ed %atient care
Anato(/ and %/siolog/ including ad+anced electro-%/siolog/
Par(acolog/ to su%%ort a%%ro+ed %rotocols
P/siolog/ to su%%ort a%%ro+ed %rotocols
Patient %s/colog/ related to trau(a
Oral co((unication s'ills
*ritten co((unication s'ills
Inter%ersonal s'ills re5uired include &or'ing
Clinical %ro4le( sol+ing %rocess
CO"DI!IO"S!e studentstrainees (ust 4e %ro+ided &it te follo&ing5ui%(ent
A(4ulance on
site
S%inal
i((o4ili?ationde+ice
$iftinge5ui%(ent
*eelcair
Porta4le
suction (acine
"e4uli?er
esusci-Ann
Defi4rillation
unit
esuscitator
Mo4ile Pone
!&o &a/ radio
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O+eread
%ro>ector
4oard
Pa%er and %en
Mar'er
raser
Air&a/
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M!o4 %ractice
ASSSSM"! M!
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LO;4 MONITOR SPECIALI8ED PRE 7OSPITAL PATIENT CARE AND MODIFY ASREUIRED
ASSSSM"! CI!IA
1. All as%ects of %atient@s condition including +ital signs are (onitored ata%%ro%riate inter+als to esta4lis trends in ter(s of s%eciali?ed %roceduresinter+entions or 'no&ledge.
2. Potential effects on %atient@s condition of %rocedures i(%le(ented areassessed.
3. Drug tera%/ is (onitored noting effecti+eness of treat(ent regi(e anda(ended according to %atient@s condition.
. Canges in %atient@s condition are recogni?ed and (anage(ent isada%ted according to te sco%e or autorit/ to %ractice of te attending officer teneed for assistance is recogni?ed and sougt i((ediatel/.
,. !reat(ent is (aintained andor (odified according to %atient need asdeter(ined 4/ te %re-assess(ent %rocess.
CO"!"!S
Pri(ar/ +ital signs and secondar/ sur+e/
S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care
Standard %atient care
Pato%/siolog/ of disease %rocesses
Procedures and e5ui%(ent s%eciali?ed %atient care
Anato(/ and %/siolog/ including ad+anced electro-%/siolog/
Par(acolog/ to su%%ort a%%ro+ed %rotocols
P/siolog/ to su%%ort a%%ro+ed %rotocols Patient %s/colog/ related to trau(a
Oral co((unication s'ills
*ritten co((unication s'ills
Inter%ersonal s'ills re5uired include &or'ing
Clinical %ro4le( sol+ing %rocess
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent !ools Materials
A(4ulance on
site
S%inal
i((o4ili?ationde+ice
$ifting
e5ui%(ent
*eelcair
Porta4lesuction (acine
"e4uli?er
esusci-Ann
Blood %ressure
a%%aratus
Stetosco%e
O6/gen
c/linder and gauge
O6/gen (as's
Stra% slings
and s%lints
Crutces
&al'er
Pressure
4andage
irst aid 'it
Soft 4ag
/e &as
!er(al
4lan'et
ace (as's
u44er glo+es
Bandages
Dressing set Cer+ical collar
Sar%s
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5ui%(ent !ools Materials
Defi4rillation
unit
esuscitator
Mo4ile Pone
!&o &a/ radio
ector
!er(o(eter dis%osa4le
$og4oo'
Inde6 card
Bond %a%er
Cli% 4oard
*ite 4lac'4oard
Pa%er and %en
Mar'er
raser
Air&a/
M!o4 %ractice
ASSSSM"! M!
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LO64 ENDORSE PATIENT CARE REUIRING SPECIALI8ED CARE
ASSSSM"! CI!IA
1. ele+ant %atient details are docu(ented according to local a(4ulancestandard o%erating %rocedure.
2. Patient confidentialit/ is (aintained at all ti(es.3. Docu(entation for endorse(ent %rocedures con+e/ed all necessar/
infor(ation.. Infor(ation is con+e/ed a%%ro%riatel/ to tose indi+iduals in+ol+ed in
ongoing %atient care to facilitate understanding and o%ti(i?e continuing %atientcare.
,. Patient care is (aintained until res%onsi4ilit/ for %atient care is ta'en o+er4/ staff of te recei+ing agenc/.
CO"!"!S
Pri(ar/ +ital signs and secondar/ sur+e/ S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care
Standard %atient care
Pato%/siolog/ of disease %rocesses
Procedures and e5ui%(ent s%eciali?ed %atient care
Anato(/ and %/siolog/ including ad+anced electro-%/siolog/
Par(acolog/ to su%%ort a%%ro+ed %rotocols
P/siolog/ to su%%ort a%%ro+ed %rotocols
Patient %s/colog/ related to trau(a
Oral co((unication s'ills
*ritten co((unication s'ills
Inter%ersonal s'ills re5uired include &or'ing
Clinical %ro4le( sol+ing %rocess
CO"DI!IO"S!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent !ools Materials
A(4ulance on
site
S%inal
i((o4ili?ationde+ice
$ifting
e5ui%(ent
*eelcair
Porta4le
suction (acine
"e4uli?er
esusci-Ann
Defi4rillationunit
esuscitator
Mo4ile Pone
Blood %ressure
a%%aratus
Stetosco%e
O6/gen
c/linder and gauge
O6/gen (as's
Stra% slings
and s%lints
Crutces
&al'er
Pressure
4andage
!er(o(eter
irst aid 'it
Soft 4ag
/e &as !er(al
4lan'et
ace (as's
u44er glo+es
Bandages
Dressing set
Cer+ical collar
Sar%s
dis%osa4le
$og4oo' Inde6 card
Bond %a%er
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LO34 MAINTAIN OPERATIONS TO MEET UALITY STANDARDS
ASSSSM"! CI!IA
1. Su%%lies necessar/ for o%erations are a+aila4le and (eet ser+icere5uire(ents.
2. O%erations &itin te area of res%onsi4ilit/ (eet ser+ice deli+er/
s%ecifications.3. Infor(ation and ad+ice gi+en to staff (e(4ers of te %u4lic and related
organi?ations are accurate in line &it ser+ice %olic/ and &itin te (anager@sarea of res%onsi4ilit/.
. O%erational infor(ation is co((unicated to te a%%ro%riate %eo%le in a(anner at a le+el and at a %ace to %ro(ote understanding.
,. S/ste(s to (onitor 5ualit/ ti(e and cost s%ecifications for ser+ice%ro+ided are full/ and correctl/ i(%le(ented and (aintained.
. actors &ic (a/ disru%t o%erations are recogni?ed and a%%ro%riateaction ta'en to (ini(i?e teir effects.
7. Co(%lete and accurate records of o%erations in te (anager@s area of
res%onsi4ilit/ are (aintained in accordance &it ser+ice %olicies and %rocedures.8. eco((endations for i(%ro+ing efficienc/ of o%erations and 5ualit/ of
ser+ice are %ro(%tl/ co((unicated to te a%%ro%riate %eo%le.). O%erations are in accordance &it local standard o%erating %rocedure.
CO"!"!S
#se of co((unications e5ui%(ent and s/ste(s
oad rules and la&s a%%l/ing to e(ergenc/ +eicles
Patient care
Metods of loading and unloading %atients
Safe dri+ing
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials
A(4ulance on
site O+eread
%ro>ector
*ite4lac'
4oard Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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O4ser+ation
De(onstration
!ird %art/ re%ort
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LO54 MONITOR AND CONTROL T7E USE OF RESOURCES
ASSSSM"! CI!IA
1. 6%enditure is &itin agreed 4udgets does not co(%ro(ise future s%endingre5uire(ents and confor(s to ser+ice %rocedures.
2. !e contri4ution eac tea( (e(4er can (a'e to control of resources isco((unicated effecti+el/.
3. ecords of e6%enditure are co(%lete accurate and legi4le.. Pro(%t correcti+e action is ta'en in res%onse to actual or %otential significant
de+iations fro( %lans.,. e5uests for e6%enditure outside te officer(anager@s res%onsi4ilit/ are
%ro(%tl/ referred to te a%%ro%riate %ersons.
CO"!"!S
#se of co((unications e5ui%(ent and s/ste(s
oad rules and la&s a%%l/ing to e(ergenc/ +eicles Patient care
Metods of loading and unloading %atients
Safe Dri+ing
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials
A(4ulance on
site
O+eread
%ro>ector
*ite4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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#"I! O COMP!"C9 TRANSPORT EMERGENCY PATIENT
MOD#$ !I!$ TRANSPORTING EMERGENCY PATIENT
MOD#$ DSCIP!O !is (odule co+ers trans%ortation of %atient and a%%ro%riate%ersonnel under e(ergenc/ circu(stances.
"OMI"A$ D#A!IO" 0 ours
:#A$IICA!IO" $$ "C II
S#MMA9 O $A"I" O#!COMS
#%on co(%letion of tis (odule te traineestudent (ust 4e a4le to
$O1. Con+e/ and recei+e infor(ation relating to e(ergenc/ trans%ort
$O2. !rans%ort %atient under e(ergenc/ conditions
$O3. $oad unload and secure %atient and e5ui%(ent for e(ergenc/ trans%ort
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LO34 CONVEY AND RECEIVE INFORMATION RELATING TO EMERGENCYTRANSPORT
ASSSSM"! CI!IA
1. Co((unication &it control center is esta4lised and (aintainedaccording to local a(4ulance standard o%eration %rocedures.
2. A%%ro%riate recei+ing facilit/ is notified according to local a(4ulancestandard o%eration %rocedure.
CO"!"!S
#se of co((unications e5ui%(ent and s/ste(s
oad rules and la&s a%%l/ing to e(ergenc/ +eicles
Patient care
Metods of loading and unloading %atients
egulations and %rocedures in andling lifting of %atients
Safe Dri+ing &en trans%orting %atients
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials
A(4ulance onsite
O+eread
%ro>ector
*ite 4lac'4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO24 TRANSPORT PATIENT UNDER EMERGENCY CONDITIONS
ASSSSM"! CI!IA
1. eicle is dri+en in a (anner tat a+oid e6acer4ation of %atient@scondition
2.
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LO34 PREPARE AND C7EC VE7ICLE AND EUIPMENT
ASSSSM"! CI!IA
1. eicle and e5ui%(ent is cec'ed s/ste(aticall/ and co(%reensi+el/ 4asedon a local +eicle cec'list or in+entor/.
2. eicle cec's are conducted on a regular 4asis according to Ser+ice%rocedures to ensure ser+icea4ilit/ of +eicle and e5ui%(ent.
3. eicle cec's ensure interior and e6terior cleanliness of te +eicle inaccordance &it ser+ice %olicies and %rocedures %ertaining to te (ini(i?ation ofinfection ris' to a(4ulance %ersonnel and %atients.
. eicle o%erating stoc' is (aintained to acce%ta4le (ini(u( and (a6i(u(le+els.
,. eicle and e5ui%(ent is (aintained according to local %olic/ and %rocedures.
CO"!"!S
Dri+er@s license local and national re5uire(ents #se of +eicle
Care of %atient
Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's
#se of co((unication e5ui%(ent and s/ste(s
Safe Dri+ing - trans%orting %atients
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials
A(4ulance on
site
O+eread
%ro>ector
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO54 CONVEY AND RECEIVE INFORMATION T7ROUG7 USE OF NECESSARYMODES OF COMMUNICATION
ASSSSM"! CI!IA
1. Co((unication tecni5ues and %rocedures are consistent &it acts regulationsand in accordance &it local standard o%erating %rocedure.
2. Co((unication &it control centre is esta4lised in accordance &it localstandard o%erating %rocedure.
3. A%%ro%riate recei+ing facilit/ is notified in accordance &it local standardo%erating %rocedure.
CO"!"!S
Dri+er@s license local and national re5uire(ents
#se of +eicle
Care of %atient
Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's #se of co((unication e5ui%(ent and s/ste(s
Safe Dri+ing - trans%orting %atients
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials
A(4ulance on
site
O+eread
%ro>ector
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO.4 LOAD> UNLOAD AND SECURE NON=EMERGENCY PATIENT AND OT7ERSPECIFIC PERSONNEL FOR TRANSPORT
ASSSSM"! CI!IA
1. $oading unloading is conducted s(ootl/ consistent &it safe &or'%ractices Ser+ice %olic/ and %rocedures in accordance &it te national code.
2. A%%ro%riate su%%ort assistance is gi+en to %atient during loadingunloading
3. A%%ro%riate %ersonnel are trans%orted to acco(%an/ te %atient &eresuc a need as 4een identified and tere is a ca%acit/ to do so in accordance&it local standard o%erating %rocedure.
. 5ui%(ent and 4elongs are secured.
CO"!"!S
Dri+er@s license local and national re5uire(ents
#se of +eicle Care of %atient
Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's
#se of co((unication e5ui%(ent and s/ste(s
Safe Dri+ing - trans%orting %atients
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials
A(4ulance on
site
O+eread
%ro>ector
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO;4 DRIVE VE7ICLE
ASSSSM"! CI!IA
1. eicle is dri+en in a lo& ris' (anner and according to legal re5uire(ents.2. A%%ro%riate route is cosen according to distance ti(e constraints tra+el and
terrain.3. Co((unication is esta4lised 4et&een dri+er and %atient or %atient care officer
to ensure effecti+e %atient care during trans%ort.. Ma% is consulted accuratel/ &en necessar/.
CO"!"!S
Dri+er@s license local and national re5uire(ents
#se of +eicle
Care of %atient
Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's
#se of co((unication e5ui%(ent and s/ste(s
Safe Dri+ing - trans%orting %atients
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials A(4ulance on
site
O+eread
%ro>ector
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO64 TRANSPORT PATIENTS RELATIVES AND OT7ER SPECIFIC PERSONNEL
ASSSSM"! CI!IO"
1. Personnel are trans%orted to acco(%an/ te %atients &eresuc a need as 4een identified and tere is a ca%acit/ to do so in accordance&it local standard o%erating %rocedure.
CO"!"!S
Dri+er@s license local and national re5uire(ents
#se of +eicle
Care of %atient
Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's
#se of co((unication e5ui%(ent and s/ste(s
Safe dri+ing - trans%orting %atients
Oral co((unication
*ritten co((unication
Pro4le( sol+ing
CO"DI!IO"S
!e studentstrainees (ust 4e %ro+ided &it te follo&ing
5ui%(ent Materials
A(4ulance on
site
O+eread%ro>ector
*ite 4lac'
4oard
Pa%er and %en
Mar'er
raser
M!o4 %ractice
ASSSSM"! M!
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LO34 PREPARE VE7ICLE FOR OPERATIONAL RESPONSE
ASSSSM"! CI!IA
1. !e +eicle is selected to (eet o%erational re5uire(ents and is suita4le to usein te terrain.
2. Preli(inar/ cec' of te +eicle is co(%leted to ensure it is ser+icea4le.3. 5ui%(ent and accessories are cec'ed to ensure te/ are a+aila4le and
ser+icea4le.. Ca4in drill and start u% cec's are co(%leted in accordance &it o%erational
standards.,.
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