8/11/2019 Ufone Human Resource Management
1/28
1
8/11/2019 Ufone Human Resource Management
2/28
Presented By M.REHHAN SARWAR
Presented To Prof. Mubshir Husain
Topic HR Policies of UfoneProgram M.COM
Semester II
Section EA2
2
8/11/2019 Ufone Human Resource Management
3/28
Introduction
Pakistan Telecommunication Company Limited(PTCL) that started its operations in January2001 under the brand name Ufone. As a result
of PTCLsprivatization, Ufone became a part ofthe Emirates Telecommunication CorporationGroup (Etisalat) in 2006.
3
http://www.ptcl.com.pk/http://www.etisalat.ae/http://www.etisalat.ae/http://www.ptcl.com.pk/8/11/2019 Ufone Human Resource Management
4/28
Vision Statement
To be the leading telecommunication service provided
in Pakistan by offering innovative communicationsolutions for our customers while exceeding
shareholders value & employee expectations.
4
8/11/2019 Ufone Human Resource Management
5/28
MISSION STATEMENT
To be the best cellular option for U.
5
8/11/2019 Ufone Human Resource Management
6/28
Management hierarchy of ufone
6
8/11/2019 Ufone Human Resource Management
7/28
Our Brand
BRANDS TARGET MARKET REASON FORTARGETTING
Post Pay Corporate class High usage for business &working people
Prepaid Youth Night dwellers
7
8/11/2019 Ufone Human Resource Management
8/28
STRUCTURE OF THEORGANIZATION
In general the whole setup is Centralized
At department level the structure isDecentralized
8
8/11/2019 Ufone Human Resource Management
9/28
Functional Departments
Technical
Customer operations
FinanceAdministration & Procurement
Human Resource
Co-ordination (Govt. relations)Marketing
9
8/11/2019 Ufone Human Resource Management
10/28
SERVICES
Internal Excess
Online Billing Payment
Power SIM
International Roaming
Voice Mail
Call Management
Messaging
10
8/11/2019 Ufone Human Resource Management
11/28
COMPETITORS
Ufone considers the following as itscompetitors:-
a. JAZZ
b. WARID
c. TELENOR
d. ZONG
11
8/11/2019 Ufone Human Resource Management
12/28
Human Resource Department
Human Resource Department of UFONEHuman Resource department is being headed by the HRexecutive designated as Chief of Human resourcedepartment. The department is working for the
personnel in the organization.There are 3 main sub-heads in the department
Recruitment and Compensation Benefits
HR Operations
Recruitment & Selection
12
8/11/2019 Ufone Human Resource Management
13/28
Human Resource Department
Recruitment and Compensation Benefits
Ufone has this policy of not mentioning the name of the company in
a job advertisement. Usually hiring takes place through outsourcingwith a help of a third party. Final selection takes place after thecandidate has been interviewed by the Manager of the departmentwho requires the new employee and then the HR Manager. A very
effective way to retain an employee is to give him compensationand benefits.
At Ufone following benefits are given:
Medical facility
Gratuity
Provident fund
13
8/11/2019 Ufone Human Resource Management
14/28
Human Resource Department
Orientation
Human Resource Planning
HR hiring / recruitment
Selection Process
Compensation and benefits
Human ResourceInformation system
Leave Policy
Working Hours Policy
Retirement Policy
Performance Evaluation
Career Counseling
Training andDevelopment
HR Operations
HR operations at Ufone include the working over all Human resource
Functions that are as follows:
14
8/11/2019 Ufone Human Resource Management
15/28
Human Resource Department
Recruitment Recruitment is the process of gathering a pool of
candidates for an organizational vacancy.
Ufone policy of recruitment is very simple, if at any
time there is a vacancy, due to retirement, resignation, ifemployees takes the golden handshake or the death ofan employee, the management of the branch will informthe head office about the vacancy.
15
8/11/2019 Ufone Human Resource Management
16/28
Human Resource Department
Selection Selection is the process of short listing only the qualified
candidates who are fit for the job.
Ufone has this policy of not mentioning the name of the
company in a job advertisement. Usually hiring takes place through outsourcing with a
help of a third party.
Ufone mostly hires employees through
Pioneer ServicesSydiat Haider Associates.
16
8/11/2019 Ufone Human Resource Management
17/28
Human Resource Department
Selection Final selection takes place after the candidate has been
interviewed by the Manager of the department whorequires the new employee and then the HR Manager.
On the joining day, the employee has to submit the
following documents to the HR Department:
Joining Report
Copies of educational and professionaldegrees/certificates
Reference Letter
Three copies of recent passport size photographs
17
8/11/2019 Ufone Human Resource Management
18/28
Human Resource Department
Job Analysis
There are mostly following methods used to conduct jobanalysis:
Interviews
Direct Observations
Job Description Industry Patterns For Benchmark Jobs
Job title
Duties to be performed
Distinguishing characteristics of the job
Authorities and responsibilities of jobholder
18
8/11/2019 Ufone Human Resource Management
19/28
Job Description form of Ufone
19
8/11/2019 Ufone Human Resource Management
20/28
Performance Evaluation form of Ufone
20
8/11/2019 Ufone Human Resource Management
21/28
Human Resource Department
Performance Evaluation:At Ufone performance is evaluated on the basis offollowing:
Goals
Objectives
Benchmark
21
8/11/2019 Ufone Human Resource Management
22/28
Human Resource Department
Rewards:Ufone is offering following types of rewards:
Financial Rewards
Non-financial rewards
Financial Reward:
There are different types of financial rewardsoffered by Ufone it includes
Bonuses
Salary increments
22
8/11/2019 Ufone Human Resource Management
23/28
Human Resource Department
Promotion Policy
Sometimes it becomes a big issue that a junior is supersededover a senior.
That might be the case here at Ufone because they promotetheir employees on performance basis. But according to themas the selection criteria is clear about the selection of anemployee so that problem can be generated only in case ofwrong hiring. Otherwise they took the best from the marketthat has knowledge about their field.
The bottom line is there promotion policy is simply based on
the performance of the employees so there is a pretty toughcompetition among the employees and this thing is doingfavor for the organization.
23
8/11/2019 Ufone Human Resource Management
24/28
Human Resource Department
Compensation SystemCompensation and benefits are very impotant,They areoffering:
Minimum wage
Overtime Equal employment opportunities (in terms of equal
pay without discriminating against sex or race)
Merit pay (payment based on performance)
Profit sharing (focuses on individual employee)
24
8/11/2019 Ufone Human Resource Management
25/28
Human Resource Department
Training MethodsUfone is also using different method of training which
are as following
In house training program
On the job training program
Distance Learning
Classroom Instruction
25
8/11/2019 Ufone Human Resource Management
26/28
Why Training and Developmental Program?
To improve three types of skills
Technical skills
Interpersonal skills
Problem solving skills
26
8/11/2019 Ufone Human Resource Management
27/28
Human Resource Department
Human Resource Analysis Currently there are over 1500 permanent employees
working in Ufone nationwide.
On the entry level the HR Department is mostly taking
MBA graduates. According to Ufone their belief is that "Their people are
their greatest asset.
The HR team takes great pride in acknowledging the
contribution of each employee. Ufone focuses a lot on HR Development and for that the
HR team ensures:
27
8/11/2019 Ufone Human Resource Management
28/28
28