As soon as a helpee speaks to you, you begin to assess the situation. Even though you may not be aware of it, in your mind you seek answers to questions such as:
What does this person need?
What does this person want from me?
What can I do for this person?
- Gazda, et al., 1991
Helpee Speaks
Request for
Action
Request for
Information
Request for Understandi
ng
Inappropriate
Interaction
Types of Inappropriate Types of Inappropriate InteractionsInteractions
1. Gossip2. Chronic Complaining3. Inordinate Griping4. Rumor5. Solicitation of a Dependency
Relationship6. Encouragement of Negative
Activity
- Gazda, et al., 1991
APPROPRIATE ACTION
Helpee Speaks
Request for
Action
Request for
Information
Request for Understandi
ng
Inappropriate
Interaction
APPROPRIATE
INFORMATION
Helpee Speaks
Request for
Action
Request for
Information
Request for Understandi
ng
Inappropriate
Interaction
EMOTIONALSUPPORT
Helpee Speaks
Request for
Action
Request for
Information
Request for Understandi
ng
Inappropriate
Interaction
Helpee Speaks
Request for
Action
Request for
Information
Request for Understandi
ng
Inappropriate
Interaction
REFUSAL TO PARTICIPATE
Instructions
Working in your groups, take the Request for Help Quiz on the website. Try to reach group consensus on each item.
Time: 8 minutes
Processing your . . .Answers to the Request for Help Quiz
1. II 2. RU/RI3. RU/RI4. RI5. RU/RI6. RA7. RI/RA?8. II
Top Related