What We’ve Done
üStandardized terminologyüSimplified the metrics and pyramidüAligned the mission to UCSF Health üUsed more inspiring language üProvide an example of how to connect with it
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What Success Looks Like
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Our leadership challengeConstant and routine messaging around True NorthOur desired outcomeOur organization can articulate True North and how the work they do impacts it
Campus photoAdvancing Health Worldwide
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True NorthNorth according to the earth’s axis, not magnetic north
N
E
S
W
True North Magnetic North
Why True North Matters
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§Connects us to the mission.§Provides a constancy of purpose.§Aligns our work to support UCSF and helps our people understand our jobs are important.
Who We Are
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FAS CampusLife
Services
UCSFHR
UCSFIT
Real Estate, Planning &
Capital Programs
UCSFPoliceDept.
UCSFProgram Mgmt.Office
UCSFFinance
Financial andAdministrative
Services
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Invest in transformation and continuous improvement
VALUESProfessionalism · Respect · Integrity · Diversity · Excellence
An environment where people can do their best
VISION
MISSION
SafetyCustomer Experience
Resource Management & Stewardship
Our People
Innovation
Deliver a safe and secure environment
Create an optimal work experience
Create exceptional customer experience
Manage costs and optimize assets
FAS True North Guides Us
Caring · Healing Teaching · Discovering
TRUE NORTH PILLARS
Vision
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Invest in transformation and continuous improvement
VALUESProfessionalism · Respect · Integrity · Diversity · Excellence
An environment where people can do their best
VISION
MISSION
SafetyCustomer Experience
Resource Management & Stewardship
Our People
Innovation
Deliver a safe and secure environment
Create an optimal work experience
Create exceptional customer experience
Manage costs and optimize assets
FAS True North Guides Us
Caring · Healing Teaching · Discovering
TRUE NORTH PILLARS
Values
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M1 M2
M3
M4
M5
M6
M7
M8
M9
FAS True North Metrics Measure Our Progress
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Customer ExperienceCreate exceptional customer experience
Establish FAS customer satisfaction index baseline and target
Metric1
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SafetyDeliver a safe and secure environment
Zero UCSF IT security-related privacy breaches
s3% reduction in lost work days
Metric2
Metric3
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Our People Create an optimal work experience
Progress toward 50th percentile FAS staff engagement
Maintain 5.9% FAS voluntary turnover rate
Metric4
Metric5
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Resource Management & StewardshipManage costs and optimize assets
$-140.7M UCSF change net position
FAS expense <6% of UCSF expense
Reduce CO2 to 113K metric tons
Metric6
Metric7
Metric8
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InnovationInvest in transformation and continuous improvement
Increase % FAS units tracking KPIs
Metric9
FAS True North Scorecard – FY18 Q2 Results
20
(note: some metrics have sensitive data and are not included in above image, but are available through your department)
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Strategic Priorities are game changing initiatives that unify us to make our vision happen
Five Strategic Priorities• Advance culture of continuous improvement• Prepare to improve Parnassus campus facilities• Improve strategic asset visibility • Achieve carbon neutrality• Optimize resource allocation models
SafetyFAS True NorthMetric
Zero UCSF IT security-related breaches
Organizational Comprehensive program to monitor and address IT security risks for UCSF
Department Department applications meet Data Security Compliance standards
Team/Individual
Complete Cyber Security Training
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Connecting to Our Work
Regardless of your role, you make decisions every daythat, in small incremental steps, impact our mission.
Call to Action
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Our leadership challengeConstant and routine messaging around True NorthOur desired outcomeOur organization can articulate True North and how the work they do impacts it
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