Brian Sandoval Governor
Troy L. Dillard Director
555 Wright Way
Carson City, Nevada 89711-0900 Telephone (775) 684-4368
www.dmvnv.com
March 26, 2015 The Honorable Pete Goicoechea, Chair Senate Finance and Assembly Ways and Means The DMV has requested funding, as part of the fiscal year 2016/2017 budget request, for the implementation of DMV’s System Modernization project. This document provides a high-level view that will aid the reader in understanding this project. Background: The existing DMV system has been in use for the past 16 years. The system is a COBOL based language system running a PowerBuilder application for it’s front-end. PowerBuilder is no longer supported. The current system is archaic in design, inefficient to modify, and requires multiple screens to accomplish what modern systems can do in a fraction of the time. Existing systems and processes are fragmented and do not work together. The DMV is responsible for collecting and distributing more than $1.2 Billion dollars annually. Excel spreadsheets rather than an integrated financial system are used. If the DMV was a bank, the Federal Government would not accept Excel spreadsheets as a method for the $1.2 billion funds distribution and reconciliation processes. Changes to the DMV system, mandated by the Nevada Legislature, Federal Laws, and additional Regulations, require significant hard coded programming changes to be made on a routine basis. The DMV systems and processes have reached a point of increased risk that we will no longer be able to function as a Department in the current environment. Customer volumes and business demands continue to increase. The skill set required for programmers to support our antiquated systems is expensive and difficult to find. Appendix A, contains diagrams demonstrating the disparity of systems, lack of integration, and manual processes used. Only the high-level functions or processes are identified. There are additional functions too numerous to represent. What is System Modernization? System Modernization is the replacement of all systems and processes, with a newly adaptable system that will be the best in class, with technology that evolves, grows and stays current. The new system will:
• Change from a hard coded system to a business rules-based driven system. • Automate many manual processes.
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• Provide data analytics to monitor, analyze, and design solutions to address customer issues, and bottlenecks during business processing.
• Provide intuitive systems with reduced keystrokes and knowledgebase functions used by the DMV office technicians.
• Provide a financial system removing spreadsheet dependencies. • Allow for a case and asset management system instead of manual processes. • Continue to remain ahead of all security issues that may be encountered. • Significantly decrease costs and increase the response time for policy, legislative, and federal changes
and requirements. • Increase alternate services such as virtual office capabilities to include Kiosks, mobile, and social
platforms and reduce the need to wait or come into a DMV office. • Provide a customer-centric view of a customer to better service customer needs quickly, promptly,
and efficiently. • Provide increased efficiencies of a minimum of 30% in processing, customer products available, and
increase the ability to service more customers. • Replace the mainframe components with technology used by many public and private sector large-
scale organizations across many varied industries. • Be built to serve us for the years to come.
Estimated Project Cost: The DMV, following State Procedures, must publish a Request for Proposal (an open competitive bid process) to acquire a vendor that will assist in the development and implementation of this system. The DMV has requested a total of $47,487,904 for FY 2016 and FY2017. This funding consists of $37,687,904 in highway fund appropriation and $9,800,000 in a $1.00 technology fee that will be charged on fee-based transactions. The DMV has submitted a bill to apply a technology fee to defray the costs and support ongoing enhancements, upgrades, and maintenance. The estimated revenue is: $5 million per year. The following table provides a comparison of the budget request and the revenue generated/distributed by the DMV. Projected Revenue FY 2016 FY 2017 Projected DMV Revenue (DMV Blue Book) $ 1,228,174,825 $ 1,276,217,735 System Modernization Request $ 24,640,974 $ 22,846,930 % of total revenue (Request) 2.01% 1.79% For FY 2016 the costs is only 2.01% and for FY 2017 the request is 1.79% of the total projected revenue. Based on unsolicited vendor responses the following table provides the annual request by fiscal year.
2016 2017 2018 2019 2020 Total Project Investment
$24,640,974 $22,846,930 $24,634,119 $18,455,735 $18,933,798 $109,511,556
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Research conducted by Gartner Group, shows that Information Technology (IT) budgets when compared to revenue received of large organizations:
Revenue Generated IT Investment Expense <$250 million 4.9% $250 – $500 Million 4.0% $500 Million - $1 Billion 3.1% $1 - $10 Billion 2.6% >$10 Billion 2.0% If the Department applies the same comparison (revenue collected to project costs) for the project duration, the funding request percentage provides a downward trend (see graph below). The following tables provide the DMV project Revenue/distribution to Funding requests Comparison.
DMV Projected Revenue to Funding Request Comparison
FY 2015 FY 2016 FY 2017 FY 2018* FY 2019* FY 2020* Cumulative Total
Projected DMV Revenue** 1,183,031,469 1,228,174,825 1,276,217,735 1,276,217,735 1,276,217,735 1,276,217,735 7,516,077,234 System Modernization Request 24,640,974 22,846,930 24,634,119 18,455,735
18,933,798 109,511,556
% of total revenue (Request) 2.01% 1.79% 1.93% 1.45% 1.48% 1.46%
* Revenue flattened out with no increase in revenue ** DMV Blue Book Publication
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Projected Revenue FY 2016, 2.01%
Projected Revenue, FY2016, 1.79%
Projected Revenue FY 2018*, 1.93%
Projected Revenue FY 2019*, 1.45%
Projected Revenue FY 2020*, 1.48%
% OF TOTAL REVENUE (REQUEST)
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Cost Compared to Other States: Informal, verbal, and during vendor presentations quotes were given to the DMV as follows:
Estimated Costs What we Get Hardware Costs Included
Approximate Total
$9 million per function • Driver’s License • Vehicle Registration • Approximately 7 major
functions
No $70 million
$28 – $30 million • Motor Carrier only No $28 - $30 million
$40 million • Driver’s license • Vehicle Registration • Vehicle Title only
No $40 million
A comparison of other DMV’s and their implementation costs are as follows:
State Estimated Costs What functions they will received
Project Timeline
Colorado $93.4 million This does not include hardware costs
• Driver’s License • Vehicle Registration • Vehicle Titling
2 years
Massachusetts $76 million • Driver’s License • Vehicle Registration • Vehicle Titling
Unknown
Minnesota $41 million • Driver’s License • Vehicle Registration
Unknown
New Mexico $40 million • Driver’s License • Vehicle Registration
3 Years
Oregon $90 million • Driver’s License • Vehicle Registration • Vehicle Titling
9 – 10 Years
Texas $79 million • Vehicle Registration • Vehicle Titling
3 years+ 2 (1 year options)
The DMV believes the request for $47,487,904 in both FY 2016 and FY2017 is well within a reasonable financial range when compared to other DMVs. In addition, we are asking for all DMV components to be included as part of system modernization for the duration of the project (see appendix B for DMV Function descriptions).
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Conclusion: So what will the DMV, State, and Nevada Citizens receive?
• Increased efficiencies gained • An intuitive application driven by a business rules-based engine • Reduced customer wait times • Automation of many functions • Integrated document management system • Integrated financial system • Enhanced services in alternate platforms such as kiosks, mobile, and social media • Data analytics to monitor, analyze, and design solutions • Significant increased ability to respond to policy, legislative, and federal changes and requirements
The DMV is urging the members of this legislative body to join with the Governor, the DMV, and our constituents in providing the required investment in this critical need and future needs of our State.
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Appendix A: DMV Functions
ITI Wells Fargo All Field Offices Customer Mail Customer Calls Paypoint FD IFS CARRSAdvantage
Motor Fuel Manual Reconciliation
JVs
PVs
Mult iple Spreadsheets
ITI Manual Reconciliation
ITI Reports
Mult iple Spreadsheets
Dept Cash Change/Petty
WF System Mult iple Spreadsheets
Department Payments
Invalid Accounts
Mult iple SpreadsheetsRevenue Recovery
Daily Reports
Mult iple Spreadsheets
CRs
PDFs
Collections St. Ctlr’s Off ice
FDMS FD
ChargebacksDemand Pays
Account 1695
Charges/Refunds
Research
Mult iple Spreadsheets
Restitution
Payments
JVs
Mult iple Spreadsheets
State Ctlrs Ofc
Bank Deposits
Reconciliat ion
Bank Statements
Mult iple Spreadsheets
Daily Balances
E-Payments
Reports
Daily Reconciliat ion
Mult iple Spreadsheets
Refunds
Drawer Closing Adding Tapes
Office Closing
Security Dep Recon
Reconciliation
DAWN
Dept/IFS
Mult iple Spreadsheets
Discoverer
GL Detail SH
BGST Recon
SGST Recon
MVIT Report
GL Download
JVs
Supporting Doc
Merchant Fees
Invoices
State Treasurers Ofc
IFS Recon SH
IFTA Wire Transfers
Grant Deposits
FEMA
MC
DHS
CRs
Remote Deposits
FEMA
MC
DHS
CRs
Phone Calls
Split Fiscal YE
Year End Work
FHWA Reports
NDOT
Emmission
Word
Setups
Mult iple Spreadsheets
Emails
Fax
Billing Claims
EFT Payments
Billing Claims SH
Mult iple Spreadsheets
Purchase Orders
Emails
Fax
Mult iple Spreadsheets
PO Invoices
Other State Agenc ies
Administrative ServicesExt. Agency
Figure 1- Administrative Services Division
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PDPS CDLISSSOLVSAVE CARRS
VINA NADA STS NMVTIS
ICW MorphoScanner
Eye Machine TeleType ITI Pod Kiosk
SOR
Doc Processing
Titles
Spreadsheets
Word
Insurance Verification
DMV Website
Book of Business
Appraisals and Inspections
Camera
Spreadsheets
VIN Scanner
Written/Drive Testing
Drive Tes t Scheduler
DL/ID/DAC
AAMVA
Station ICS
Orig/Renewal DL/ID
ICS
AAMVA
Document Imaging
Veh. Reg and Reg Renewals
Field Services Division
Figure 2 - Field Services Division
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Compliance Enforcement Division (CED)
WebNCIC/NCJIS FRS MorphoCED Case FileWeb Extender FAX Mail VID CARRS
Compliance Enforcement Division
Outlook
Research
Numerous SH
Fraudulent DL/IDsLog Cases/Time/Issu Background Vehic le Research Correspondance
Emmissions
Smog Validat ion
Numerous SH
Log Cases/Time/IssuResearch Fraudulent DL/IDs Background Vehic le Research
Correspondance
Research
Numerous SH
Background Vehic le
Research
Correspondance
OBL
Figure 3- Compliance Enforcement Division
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Spreadsheets
International Registration Plan (IRP)
Paradox3rd Party Prmts Vndrs NCORSTS System XeroxIRP CARRS Kovis Doc. Imaging IFTA Clearinghouse Motor Fuel Applicat ion
Spreadsheets
Motor Fuel
Motor Fuel Access DB
DB2 Audit Software
Audit Trkg Access DB
Pro-Miles
International Fuel Tax Agreement (IFTA)
IFTA2013
Number of accounts: 1752Number of tax returns required: 7008MC45 received 640Average MC45 Processing Time 30 MinCalls recevied 5496Average call time spent 2.6 Min
Manual Aging Rpt
Statistics SH
Revenue
Coll. Calls SH
Revenue
10-15K Transactions,$500MM/Year
Motor Carrier Division
2013Registration Fees:
$11,801,102BGST Fees: $ 6,493,011SGST Fees: $ 614,919Foreign Fees: $ 5,954,518Fees Collected: $24,863,552
Outlook
Motor Fuel2013
Clct/Dist Approx:$40MM/Month
Email NDOT, STO, Tax
Refunds SH MC Tax Rtn No ONLExchange Rate SH
AUDIT2013
Audit Type 30Audit Compld 1062
Audit
Figure 4- Motor Carrier Division
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Empl. LV Tckg SH
Data Trkg SH
Employee Trkg SH
Zip Code SH
Freq Phone # SH
Smog Recip SH
Cust Corr. Word
AVAYA Phone Sys. Shared Drive Docs
NV.GOV LCB
Drive Tes t Sched
Drive Tes t Sched
Shared Drive P&P
NVDMV.COM
Call Center
Daily Broadcast
CMS
Customer Call Log
Employee Workload
Statistics SH
Cus/Emp Corr Log
Outlook
Cust Corr. Word
Zip Code SH
Inventory Tracking SH
Data Mailer SH
Sealed Records
Shared Drive Docs
Daily Broadcast
Drive Tes t SchedShared Drive P&P
Data Integrity
Cus/Emp Corr Log
NVMTIS
MSC IA
CARRSIRW MorphoMVIT Ops Reports MicroFilm
Mail Corr. SH
Phys. Conftl. Info
FTA/DFB Clearance
Case Work Track SH
Accidents
Insurance SR22/SR26
Reinstatement
Convict ions
Lic. Rev. Manual Proc
FAX Mail
Revenue Recon.
Revenue
Cust Corr. Word
Scan Cover Sht Word
Inventory SH
Month End Rpt SH
Empl. Stats SH
Return Mail SH
Motor Voter Stat SH
DL RBM
Web Extender
Document Research
DL and Sig Research DL Renew by Mail Cus/Emp Corr Log Refund Req to ASD
State Archive
Kofax Scan/Bth Mgr
KPIs Warehouse Ship SHEmpl. Stats SH
Title Research
DL BR
ASD WarehouseTitles/DL/ID PaperwrkTiles and DL/ID QC
Return Mail SH
Scan Cover Word
Cus/Emp Corr Log
CDLS Excp SH
DL/ID Void
Month End Rpts SH
Employee Trkg SH
Doc Retrieval
Research Scan Doc
Returns C ard and EnvExceptions Unit
DL/ID Excep SH
Validate Scanned Doc
DL/ID Excep Corr
DL/ID Crd Reten Corr
NV Live
Web Svc. Availability
Insurance Trckr
Book of Biz SH
Image Retrieval
Month End Rpts SH
Employee Trkg SH
Self Ins Companies
NV Live
Insurance Offenders
Insurance Co. Info NAIC Underwrtr SH
DL/ID Crd Reten Corr
Shrd Dr. Sanction Cnt Shrd Dr. Ins cnt/type
Shrd Dr. No Ins
Mail Corr. Trckg SH
KPIs
Employee Trkg SH
NV LiveTrack All OvrNght SH
Log Rev Checks SH
Scan Chk Wells Fargo
Mail Room
CED
Return Corr. SH
Research Title Quest
Title Security Log SH
Titles & Corr SH
Stolen Vehicles
Titles
Tech error SH
Dly Logs Title Stat SH
KPIs
Dly Phone Stat SH
Title Doc Retrieval
VIN Assgnmnt SH
Titles Scanned Doc
OHV Stat
KPIs
Employee Trkg SH
Billing Rpts
Title Stolen Verif
Cust Corr. Word
OHV
Return Mail SH
Cus/Emp Corr Log
ITI Billing Recon SH
DMV BORGJLINK ITI VQUEST Microf iche Crystal Reports
Teletype
Analog X
RMIN
VID
Customer Issues
Scan Cover Sht Word
Cus/Emp Corr Log
Reg Research
DL/ID Research
Refund Req to ASD
DL/ID/Reg Reports
Phone Stats
Doc Image Retrival
VR RBM
Cust Corr. Word
Indiv idual Spreadsheets are used to track the following:
• Staff's Manual Counts• Emails messages• Correspondences sent• Phone Calls• Inventory Ite ms used and current stock• Turn around times• Number of Technicians in Unit• Credit Card Transactions• Debit Card Transactions • Purchase Orders • Total Amount Collecte d• Total Money colle cted• Total number of transactions pe rformed in unit• Percentages of work performed• Number of documented errors• Vehicle re gis tration addre ss changes• Number of estimates given• Number of kudos received• Customer issues to fie ld offices• Time spent on rese arch• Time spent on training• Time spent in mee tings• Transactions requiring postage• Lease transactions
Document Retrieval
Scan Cover Sht Word
Stolen Plates
Personalized Plates Reg. Info RsrchPhone Stats
Electoral Plates SH
Specialty Plates
Cust Corr. Word
Indiv idual Spreadsheeds are used to track the following:
• Staff's Manual Counts• Emails messages• Correspondences sent• Phone Calls• Number of Handicap Placards is sued• Inventory Ite ms used and current stock• Average numbe r of approved Specialty P late
Applications• Turn around times• Number of Technicians in Unit Credti Card
Transactions• Debit Card Transactions • Purchase Orders • Total Amount Collecte d• Total Money colle cted• Number of Tag P lant Reports• Total number of transactions pe rformed in
unit• Percentages of work performed• Number of documented errors• Number of kudos received
Rec/Resp law Enfor VIN Research
Plate Suspension
Reporting
Phone Stats
Curr/Suppl Reg info
Acct Trans Research
DL/ID Reg Research
Law Enforcement
Records
Cert ified Mail
Indiv idual Spreadsheeds are used to track the following:
• Plates Sent for Revie w• Plates Pending Review• Plates Approved• Plates De nied• Plates Recalled• Plates for Hearing• Recall Re sults• Hearing Results• Votes for Plates Status• Notification of Plate Status• Confirmation of Notirization• Statis tical information of plate status• Any tracking of status and/or votes• Recall Re quests• Hearing Results
Customer Issues
Cus/Emp Corr Log
Refund Req to ASD
Horseless Carriage
Tag Plant Plate Review Request
Indiv idual Word Documents created and used for customer correspondence:
• Month End Wrap-ups, Status Memo• Evaluations, Agendas, Meeting Minutes• First Time Registration Letter• CSD Tele phone Directory• Desktop Procedures• Confirmation of Train ing• Records Information PacketW• ustification Form• Ce rtified Copy by Custodian of Records
Letter, Addtnl Time to Research Ltr, Check Return Letter, Denial Letter, Cle arance Letter, DL Origl Issue Dt Ltr, Insurance Letter, MC Reg Ltr, MC I ns. Ltr, > 5 Days Ltr
• Ce rtificate of Custodian of Record• No Match Clearance Ltr, no Notice of
Withdrawal Ltr, No DL Issued Ltr, No Photo Ltr, No DL Withdrawal Ltr, No Title Found Ltr, Rescinded Insurance Lt, Temporary Moving Permit Ltr, Sales Tax Ltr, Placard Ltr, Subpoe na Denial Ltr, System Created Ltr, Vehicle Sanction Ltr, Ltr of Verification, Ltr of Re gis tration
• Microfilm Request• Merge Record Re quest
Indiv idual Spreadsheets are used to track the following:
• Leave approval, Meeting request• Daily report, We ekly report• Policies and Procedures, Desktop
Procedures, Reque st for coverage• Customer Email• Employee Train ing Spreadsheet• Evaluation Spreadsheet• Computer ID and Inventory Spreadshe et• Phone s, Envelope # and Printer ID
Spreadshee t• Bre aks, lunches and phone Spreadshee t• Furlough Spreadshee t, Personnel
Spreadshee t, Evaluation D ue Dates Spreadshee t, Other Duties Spreadshe et
• Inventory Tracking Control, Inventory Tracking Spre adsheet, Cubicle Inventory Spreadshee t
• Bad Debt Report Spreadshe et• Monitoring Spreadshee t, Check Log
Spreadshee ts, Subpoe na Log Spreadsheet• Leave Balances Spreadshee t• Total Monthly Leave Used• Returned Mail Spre adsheet• Express Mail Spre adsheet, Photo Log
MCSIA Log, Monthly Stat Re port• Performance Indicators• Third Party Certifier Spreadsheet• Teletype Log
Doc. retrieval
VIN Verification
Web Portal
Intranet
File 360
USCL
Central Services Division
Hearing R eq
Figure 5- Central Services Division
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Appendix B: DMV Functions The following is a list of functions performed by the Nevada Department of Motor Vehicles. New functions are added regularly, so this list is subject to change. • Issue Credentials:
o Authenticate and verify identity documents using multiple interfaces; Social Security Administration (SSA), Social Security On-Line Verification (SSOLV), Passport Verification, American Association of Motor Vehicle Administrators (AAMVA), Commercial Driver’s License Information System (CDLIS), Problem Driver Pointer System (PDPS), Department of Homeland Security (DHS), etc.
o Verify proof of identity and residency while ensuring fraudulent documents are not presented. o Verify images through the facial recognition system to identify possible fraud. o Commercial (CDL) and non-commercial driver’s licenses
Commercial instruction permits, medical evaluations and waivers, exemptions, self-certification and medical requirements, CDL change state of record, issuance and acceptance of CDL 20, Certification of Driving ability
o License classifications and endorsements o Restrictions o Withdrawals, reinstatements and disqualifications o Renewals, duplicates, changes and reprints o Restricted and temporary licenses o Requests for reevaluation and reexamination o Learner permits o Driver authorization cards (DAC) o Identification cards o State Agency ID cards and name tags o Seasonal resident cards o Medical marijuana patient and caregiver cards o Undercover o Witness protection o Alternate address for peace officers/ court orders o Sex offenders o Free homeless and inmate duplicate licenses o Expedited service cards for veterans and the disabled o Business license identification cards o Retired peace officer identification cards o Driver history records o Administer knowledge and drive tests, including eye exams o Address changes for all card types
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• Issue Credentials (continued): o Change requests for all card types o DMV Approved Translators for foreign documents
• Driver’s License Review/Suspension/Revocation/Confidential Physician Reports, SR-22 (Proof of
Financial Responsibility) and SR-26 (Notice of Cancellation) filings, accidents, illegal per se, court ordered sanctions: o Process Convictions for driving under the influence of intoxicating liquor or controlled or
prohibited substance (DUI) when the driver holds a CDL or offense was committed in a commercial motor vehicle (CMV)
o Failure to pay fine or default on payment agreement to Nevada Transportation Authority (NTA) o Failure to appear (FTA) and failure to comply notice processing o FTA clearance- receipts with a balance, warrant recalled o Process court orders o Court order suspension child arrearage o Point violation and major offender violation suspensions o Illegal per se o DUI convictions o DUI - reducing revocation time for treatment o Conviction entries for DUI with death or substantial bodily harm, Class B Felony DUI, Class B
Felony Reckless o Conviction entries o Military withdrawals
• Renewal by Mail (driver’s license, identification cards):
o Update Motor Voter address changes through the mail and mail new applications when applicable
o Add organ donor or veteran indicator to license upon request from customer o Update vehicle registration; handicap placards; DL/ID address change requests o Assist military members with renewals including Valid without Photo card issuance, when
applicable o In-state renewals, when eligible o Non-military out-of-state renewals o Confidential medical files o Expired hazardous material endorsements
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• Motor Voter Agency: o Update address with county assessors upon request o Provide customers with voter registration forms to be completed and send to County Assessor’s
offices
• Veterans: o Selective Service registration o Collection and reporting of veteran information o Veteran indicators on DL/ID
Organ Donor Agency: o Add or change indicators o Report donor information
• Registration and Permits:
o Vehicle inspections and appraisals o Vehicle identification number (VIN) assignments o Passenger vehicles o Motorcycles o Trailers and RVs o Off-highway vehicles (OHV) o Golf cart permits o Temporary movement permits o Special use permits o Short-term lessor operating permits o License plate surrenders/refunds o Exemptions from registration o Military renewals o Fleet registrations & self-insurance o Wrecker’s electronic non-repairable titles o Replica vehicles o Lien sales o Surrender titles to other states. o Motorcycle conversions o Collect and distribute Complete Streets program donations
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• Titles: o Electronic dealer reports of sale (EDRS) o Salvage titles o Incident reporting for fraudulent title documents o Stolen vehicle checks o Odometer disclosures and branding o Abandoned vehicles and junk certificates o Cancel titles to another state o Reconstructed, rebuilt and specially constructed vehicles o Non-titled vehicles o Statement of facts o Trust titles o Court ordered transfers of vehicle ownership o Transfers on death o Bankruptcy sales o IRS seizures o Sheriff, constable and county tax lien sales o Gray market vehicles o Military titles o Special mobile equipment and towable tools o Assembled, rebuilt, reconstructed and specially constructed trailers o Glider kits o Kit and replica vehicles o Safari Kars o Salvage title, junk, and non-repairable vehicle status change o Collection of sales tax o Expedited title processing o Expedited title shipping
• Tag Plant/License Plates:
o Production and distribution
• Special License Plates, Placards and Decals: o Issue and renew handicap placards and/or disabled motorcycle decals o Work with non-profit organizations who are interested in developing new specialty plates and
making the plates available to the public o Personalized and specialty license plate orders o Review all orders for the Department to ensure the plates are suitable according to Nevada
Administrative Code (NAC)
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• Special License Plates, Placards and Decals (Continued): o Souvenir and sample license plate orders o Issues exempt license plates to government agencies, elderly/disabled transportation, and
Native American tribes o Accept license plate complaints and follow up o Accept all license plate hearing requests and prepare for administrative hearings o Specialty Plates:
Charitable and collegiate Organizations Firefighters & Peace Officers Veterans & Military Circa 1982 replica Classic vehicles Handicap license plates for cars and motorcycles
• Occupational and business licensing:
o Autonomous vehicle licensing and registration o Dealers, distributors, lessors, manufacturers and rebuilders o Salespersons o Garages and body shops o Emission inspection stations o Wreckers and salvage pools o Vehicle transporters o License and monitor commercial driving schools o License and monitor non-commercial driving schools o License and monitor traffic safety schools o License and monitor DUI schools o Third party CDL certifiers o Maintenance and retention of licensing files o Issue occupational licenses o Renew occupational licenses o Temporary location licenses o Occupational license – salesman, change and transfer, sanctions o Dealer report of sale and OHV report of sale extensions o Business plates o Business license changes o Audits of files o Insurance and bond letters o New business licenses
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• Occupational and business licensing (Continued): o New inspector licenses o Bond adjustments o Security coverages o School inspections o Security dissemination o National Crime Information System and Nevada Criminal Wustice Information System Warrant
entries, validations and clearances o Lien sale extensions o Occupational license-certification for internet consignment auctions
• Compliance Enforcement:
o Investigations and complaints – ID theft, document fraud, auto dealers, body shops, garages, etc.
o Funds Handling o Deny, suspend, or revoke manufacturer, distributor and dealer occupational licenses o Hearings o Administrative penalties o Improper vehicle displays o Administrative citations o Deny, suspend or revoke transporter, emission station / inspector and drive school
occupational licenses o Deny, suspend or revoke lessor, broker and salesmen licenses o Deny, suspend or revoke wreckers and salvage pools o Deny, suspend or revoke body shops and garages o Deny, suspend or revoke administrative actions o Warrant arrests o Administrative subpoenas o Extradition and transportation of suspects o Un-renewed business licenses o Incident reporting o Case assignment and closing o Evidence and property handling o Vehicle impounds o Emission test evaders o Internal investigations
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• Emission Control: o Heavy duty vehicle emissions testing o Verify engine swaps o Station audits o Smog spotters o Smoking vehicle sanctions o Test restored vehicle with special plates o Dyed fuel enforcement o Government vehicles requiring emission tests o Grants processing o Kit cars o Set-up and termination of registration renewal stations o Odometer errors from emission tests
• Administrative Functions: o Revenue collection and distribution ($1.1 billion annually) o Bad debt o Administrative hearings o Employee Development and training o Information Security o Revenue collection and distribution ($1.1 billion annually) o Purchasing o Inventory o Warehousing o Internal audits and controls o Public hearings and workshops o Public Information Office – news and media o Autonomous vehicle testing o Fax on demand forms o Self-service kiosks o Contracts o Implementation of federal and legislative mandates o Project management o Accounts payable o Payroll o Budgets o Facilities management o Safety programs o Policies and procedures o Forms and handbooks (currently over 712 in use)
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• Administrative Functions (Continued): o Maintain and update DMV website o Research new vehicle makes o Information technology development and testing o System upgrades, enhancements and maintenance o Research and reports, data analysis o Legislative bill tracking and fiscal notes o Boards and committees (AAMVA, OHV, Emissions Advisory Committee, Automotive Affairs
Advisory Board, etc.)
• Data Integrity: o Indicate in DL records that driver is deceased upon notification from Vital Records o Surrender DLs o Conviction entries o Process traffic accident reports o Traffic school entries o Void images in Image Retrieval System if invalid o Update CDLIS pointers o Seal records o Data mailers
• Nevada LIVE: o Insurance verification o Book of business compliance o Reinstating after suspended for no insurance o Reinstatements following suspension as a result of extenuating circumstances
• Call Center: o Email and correspondence (In the month of Wanuary 2015, 20 working days, the Call Center
answered 33,352 phone calls and 3,499 e-mails.) o Schedule drive tests
• Mailroom:
o Open, log, and validate all revenue received prior to providing documentation and payment to applicable areas
• Document Processing:
o Research titles and driver license paperwork o Scan and validate all documents applicable according to state retention schedule into Web
Xtender o Prepare documents
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• Records: o Process a National Driver’s Request (NDR) when requested by a driver to verify if another
state has cleared his or her record o Process requests from courts o Research record requests from qualified companies in compliance with NRS 481.063 o Processing customer requests o Vehicle information database (VQUEST) searches o No match clearance letters o Release of Information on deceased persons o Process monthly account billings o Refunds o Yearly tax information o Account payments and adjustments o Accepting, denying and processing account applications and payments o Access Wustice Link (WLINK) Teletype requests for law enforcement o Process subpoenas o Registration and title requests o Process vehicle registration and title histories o DL history requests o Process DL clearance letters o Letters of verification requests o Insurance requests o Handicap placard requests o Releases of information o Mandatory insurance sanctions o Commercial sales o Dissemination of digitized DL/ID photos via E-mail (for law enforcement purposes only)
• Motor Carrier:
o Processing name and vehicle changes o Waiver of penalties o Temporary permit vendors o Temporary owner/lessor hunter permits o Printing Vehicle Information System for Tax Apportionment - Registration System & Tax
System (VISTA-RS & TS) batch reports o Special mobile equipment licensing o Verification of heavy vehicle use taxes o Farmer/rancher registrations o Verification of sales and use taxes
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• Motor Carrier (Continued): o Overweight and over length permits o International Registration Plan (IRP) estimated mileage o Exemption requests and veterans exemptions o Temporary permits o Adding new vehicles to a motor carrier fleet o Transferring fees and credentials o Increasing declared gross weight o Motor carrier registration renewals o Fleet-to-fleet transfers o Surrendering plates and issuing refunds o Account cancellation requests o IRP transmittals o Exempt special fuel use refunds o International Fuel Tax Agreement (IFTA) tax return processing o Process fuel user due notices and payments o Exempt vehicle fuel use refunds for farmer/ranchers o Supplier/dealer tax return processing o Security cancellations o Deposit of fuel revenues o Tribal exempt motor vehicle fuel use refunds o Motor fuel licensing o Bond review o Farmer-rancher fuel use permitting o Citation audits o IRP audits o IFTA audits o Exempt fuel user audits o Supplier field audits o Restricting VISTA-RS/TS accounts under audit o Exempt fuel testing o Bankrupt fuel supplier and delinquency payments o IRP jurisdictional billings and collections o Delinquent registration payment notices o Delinquent fuel tax returns o Department of Transportation (DOT) contract notices o Out-of-state revocations o Certificates of delinquency o Show cause hearings
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• Motor Carrier (Continued):
o Filings in justice court o Collections of credentials o Bankruptcies o Uncollectable accounts o Bad debt collections o Write offs o Delinquent industry returns o Wudgments o Delinquent audit payments o Payment agreements o Administrative hearings
• Additional Functions for System Modernization:
o Auditing Functionality – Ability to complete internal DMV, external customer, audits. o Business Intelligence – Ability to complete data analytics to monitor, analyze, and design
solutions to address many components of the process flow. o Case Management – Ability to complete work cases for our compliance enforcement,
customer issues, through resolution. o Change Management – Ability to manage all changes to systems, processes, and workflows
from start to completion with all items documented. o Conversion – The ability to convert the existing customer data, history, and required for
system modernization. o Correspondence Management System – The ability to track all customer correspondence
from/to customers. o Customer Relationship Management – Ability to have a customer-centric view of the
customer for quick and efficient customer service. o Document Management System – Ability to manage all customer documentation, forms,
and correspondence. o Interfaces – The ability to continue to using the existing 150+ system interfaces to local,
county, state, and federal systems. o Inventory Control System – Ability to track and monitor all DMV inventory controlled
items. o Legislative Mandates – Ability to easily incorporate the additional legislative mandates. o IT tools and functions – Ability to include monitoring, testing, debugging, system network,
and maintenance tools for a proactive response to issues, changes, enhancements, and system development effort.
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o Reporting Capabilities – Ability to provide a reporting engine that will allow all reporting for all DMV reporting requirements.
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